On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The designers, after some back and forth, delivered the most perfect fit I could have asked for. My table isn't square, nor oval, or circular. I made drawings and gave measurements and voila a perfect cover. The quality is above and beyond what I imagined. Thank you! Great experience over all
I purchased a custom griddle cover, gave immaculate measurements, and upgraded the materials. The cover I received was so long it gets trapped under the wheels. I sent an email and they responded after a week asking for many photos and more measurements which I sent same day. Since then nothing! They don't provide good customer service or stand behind their product. I'm profoundly disappointed.
Easy ordering process with specific and easy to follow instructions on how to measure custom covers.
The cover for my water fountain fit great was heavy duty and really liked the fasteners
This is my second purchase from Covers and All. They did an great job and their product is good quality. Would've been 5 stars but their communication on shipping delays could have been better. It took 3 months to receive my order. I get the delays due to the pandemic but going from 3 week delivery to 12 was long. I ordered specifically for the winter season and the extended delay should've been relayed to me in advance. What was weird was I placed my order on 10/18/20 and this review asked me to review my order placed on 1/4/21. So that makes me think my order wasn't in at all until 2021 even after I inquired numerous times. They did give a 10% refund for the inconvenience, though. Will most likely use again because product is good.
My order was a little complicated. I appreciated the communication back and forth verifying dimensions to ensure we got it right!
To be able to custom size two different covers for a small fire pit and a portable heater worked out very well and although a little pricey I got exactly what I wanted. The covers seem we'll made and strong.
Easy to follow measurement instructions. Great shipping packaging.
All and all its a very high quality cover. My only issue was with FedEx which isnt covers and all fault. Just fedex being FedEx... wanting a signature on a 50 dollar cover...
Anyway I have it installed on a through the wall a. C. unit it fits well and has really cut down on the drafts. I would recommend them since the cost is obly slightly higher then a good quality generic cover that wont fit as well as the obe you get from these guys.
The cover that came with out fire table provided no protection. After searching several sites I realized I would need a custom cover. I was happy to find that this cover was only slightly more than others that would not have been as good of a fit. I was surprised by how substantial the cover is and how well it works. The nice time we need a cover we will just purchase from here.
I had to call multiple times because I kept getting an email stating my order was on hold and to contact customer service. Every time I contacted customer service they said they either didn't know what the issue was and that they would get back to me or they said the order was shipping. Extremely poor experience. I will not order from them again.
Covers look great and seem like quality material. Definite recommend. Fit perfect
Love the cover! Will be ordering another one for my gas grill!
You are thinking you're buying a USA made product but they are being made in INDIA with absolutely no mention of it on the website. If you want it for winter you better order it in early fall. Took my simple, flat 8'x7'x 6' hanging cover 2 months (8 weeks) to arrive in NC. This was my first order and my LAST!
I sent in the measurements as requested in the site for an outdoor flatscreen TV and when we received it was a perfect fit! Well made and love it! Thank-you so much!
I emailed the measurements for my 6 outdoor rocking chairs and they all fit perfectly. The quality is also great and are exactly what we wanted
Covers and all were awesome up front about making sure the item I wanted was the item I was receiving. They asked specific questions before starting it to make sure it was right!
Everything went great! Cover fit very well was delivered on time
I have a very odd shaped potting bench that was getting ruined in the winter weather. Covers and all was able to make a cover that fits perfectly over the bench using the dimensions I sent and a picture. I'm very happy with my purchase.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dwight. We are sorry to note your disappointment. Please accept our apologies for the delay on your order. We certainly understand the frustration this must have caused.
To clarify, your order was placed on 20 October with Standard Ground shipping for delivery by 18 November. Per the FedEx tracking page it was delivered on 11 December.
The location of our current production unit (India) is mentioned in the FAQ section. It is also readily disclosed to any customer who inquires about it.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.