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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Not knowing of the company's reputation, I took the leap of faith and ordered a cover for my generator. The cover exceeded my expectations and serves it purpose perfectly.
Ordering was easy. I thought pricing was reasonable. I was a bit skeptical that the cover would fit as well as it did. I am very pleased how they turned out. I sent the measurements then they sent back perfectly fitting Cushion cover.
Very easy. The only con was they took a bit longer than I liked but that's because i am not blessed with patience.
I will definitely buy from them again and soon.
Well made custom cover, worth the wait and was exactly as advertised.
My outdoor cushion covers are perfect! The waterproof fabric, color and fit is exactly as I ordered. Will use Covers & All again.
The covers that arrived were two small. I have tried repeatedly contacting customer support and were told that is was my fault. I explained to the what the problem was and they keep telling me that each cover is meticulously made. All dimensions were given according to the diagram on their website. The web site said it would allow extra room. Well they did not allow for extra room for my adirondack chairs. Last Friday, January 26th, I tried calling instead of using the chat feature and I was told that the people I needed to speak to just left but the representative told me to trust him and assured me that someone would contact me on the next Day - Saturday. Here it is Monday and I have yet to receive a call. This has been a very frustrating and expensive lesson.
Hello Joseph. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are truly sorry that your chair covers did not fit as expected. We passionately handcraft hundreds of covers each day, closely following the measurements and any instructions you provide with your order. Unfortunately, from the pictures you have shared, it appears the width of the chair is considerably larger than what was entered on the order.
Nevertheless, we empathize that when ordering online, mistakes can happen. Per your last conversation with our Quality team, we have extended a reorder discount to 50% of the product cost. We are confident you will find this to be a fair resolution, considering that we did fabricate the covers correctly according to the measurements listed on the order. Thank you once again for your patience while we worked to resolve this to your satisfaction.
A lot of back and forth to get the dimensions correct which made for a perfect fit. Would definitely buy from again.
Good product, long delivery but understandable considering pandemic. Zipper works as expected. Materials seem to be decent quality.
Thank you.
High quality materials. Worth the wait. Plan ahead and get your covers now.
Professionals at Covers asked for more details on our order a few times in order to be able to deliver us exactly what we wanted and needed. This felt great, and the end result was successful.
Ordered a cover 3 months ago and have not seen it. Called customer service multiple times and they keep saying it will arrive next week. Still has not arrived. They will not cancel my order, they reuse to give my money back. I have to dispute the charge now on my credit card company bc Covers And All is a fraudulent company. Please beware of them! I am sure many of the good reviews online are fake. There is no way what some people are saying is true. Horrible customer service that is there to simply hold up the scam
Hello Miles. We are sorry to note your disappointment. Please accept our sincere apologies for the delays on your orders. We certainly understand the frustration this must have caused.
To clarify, your order was placed on 9 December with Free Shipping for delivery by 6 January. It was shipped on 2 February and delivered on 5 February. We are unable to locate any conversation where a cancelation or refund was denied. The delay was communicated to you and after your approval on 31 January we dispatched your order on priority as promised.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
A 10% refund has been processed for the order due to the inconvenience. Thank you for your understanding and willingness to wait. Once again, we sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
I placed a custom order for a cover to go over a small table with a pizza oven on top of it. As they directed on their website, I provided the exact measurements of the width, depth and height of the table with the pizza oven on top. I even provided manufacturer specs for the pizza oven upon request. As per all custom orders, they state that THEY will determine how much additional clearance is needed and we are only responsible for providing the measurements of the item we want covered. The cover arrived after several delays and it did not fit. I have called them several times and even emailed them back and forth with pictures of the cover and several pictures with a tape measure showing the item's dimensions. We have been back and forth several times and each time I provide more pictures based on their requests (including one that showed their company tag on the inside to prove the cover came from them). I now haven't heard from them in a while (weeks) despite their promised for a 24 hour resolution. I again placed a call to follow up today and they request that I send another email or wait for someone to get back to me? This is completely unacceptable. I have finally filed a complaint with PayPAL which I wish I had started sooner. Buyer Beware, you will not get your money back if they mess up!
Update:
I finally received a refund for my purchase after filing an official complaint via PayPal and sending them pictures of my product with measurements and the order. They filed in my favor and provided a refund. Without them, Coversandall would have continued to ignore or delay my request for a refund despite their error.
Hello Nicole. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We handcraft hundreds of products each day, and admittedly sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity and when the error is clearly established. Pictures clearly demonstrating the error are requested not only to establish the error but also to ensure that any replacement being sent is correct. We apologize if this has inconvenienced you.
We have requested our Quality team to take up your case on priority and see it through to a resolution as quickly as possible. Your patience so far is much appreciated.
Covers & All team made purchasing our custom sized fountain cover a great experience. We needed a sturdy cover to winterize our backyard water feature. We used their online measuring guide, took pictures and spoke to them directly before confirming the order. We selected the fabric material and chose to add a few grommets on the base of the cover. It came out absolutely perfect with superior quality in materials and craftsmanship. Covers & All did a spectacular job making our fountain cover. Overall time from start to finish took about 3 to 4 weeks and it was worth the time and the expense. They were very attentive to detail, professional and answered any questions we posed. We are extremely happy with our purchase and will use them again for future needs.
We submitted our exercise bicycle measurements as required. Their website said manufacturing was done in India. The cover's length was correct, but the sides are 6" too long on either side.
I filed a trouble ticket and was asked to send pictures. Each time I send them in (multiple times), I am asked to re-submit them. "Richard," the service rep has asked me many times over the past month to send him the pictures I have already sent.
One star.
Hello Jenn. We are sorry to note your disappointment and apologize for any errors in your cover.
We passionately handcraft hundreds of covers each day, and admittedly sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity and when the error is established. Pictures clearly demonstrating the error are required to do identify the error and to ensure that any replacement being sent is correct.
The first set of pictures you sent were never delivered - we take note your email in which you have mentioned "I checked my phone, and the pictures were not sent due to the size of the file."
Subsequently, the pictures we have received are either extreme close ups in which we are unable to identify the product, or do not show a readable measurement of the cover. We assure you that we are keen to replace any incorrectly manufactured products in order to ensure your satisfaction. Our Quality team responded to you on 20 January requesting pictures clearly showing the product and the incorrect measurement. If this presents a problem, you can also capture a single video after putting the cover on the bike and showing the incorrect measurement using a tape measure. This will help us resolve your concern quickly.
I would never order from this company again. We ordered 2 tarps on Oct 25th for an event in late November. Paid for expedited shipping "just to be safe" even though it clearly states on their website that their delivery times are NOT being affected by Covid 19. We were expecting these 2 tarps on Nov 16th. Around Nov 16th I started getting emails that our delivery was pushed out by a week. Then another week. Then an email saying "due to safety measures our production quantity has been limited and the tarps would be delayed". No fewer than 6 emails later, our tarps were delivered on January 5th. I haven't even opened them as we now no longer have need for them. It's understandable if production is delayed during a pandemic... but be upfront about it! It's not acceptable to take someone's money (and extra shipping cost!) and then deliver your product almost 2 months late. I'm disappointed in the extremely poor customer service (when they were contacted with a request to cancel the order in December!), and also their blatantly misleading delivery times.
Hello Cherie. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
As promised we have refunded your shipping charges as well as 10% of the product cost due to this inconvenience. Thank you for your understanding and willingness to wait. We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Covers & all worked very well w\me, I had some issues w\my 1st order but, they helped me figure everything out so the cover fit right the 2nd timeThanks for ur help.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rad. Please accept our apologies for the delay on your order.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
As promised we have refunded the shipping charges on your order due to this inconvenience. Thank you for your understanding and willingness to wait. We are glad you are happy with the product and look forward to delighting you again with your next cover!