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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very happy with the quality and custom size of my clear vinyl panels! Production and shipping was a little delayed but everything custom made is during these times lately. They were up front about the delays and kept me informed through the entire process! Great service in my opinion and worth the wait for them!
Amazing customer service--provided drawings with measurements to ensure the cover would fit our unique fire pit. Made adjustments to the measurements, and the delivered cover was perfect! Highly recommend!
Waited over a month for a very simple order (instead of paying rush order fees higher than my actual order). Finally got the product and the measurements were incorrect. Cannot use the tarp. Customer service did nothing to try to resolve. A total waste of time and money.
Custom product I ordered for a specific event over a month ago was never delivered. Expected date pushed back twice. When I called, they told me it hadn't even gone into production yet. Customer service informed me that it was not possible to get details on when the product would be produced or shipped. So good luck if you order something that you really need on time! Luckily I was able to get a refund, but now I am stuck for my event. :(
Hello Nancy. Please accept our apologies for the delays on your order. We fully understand your frustration and the reason for the cancelation.
Our support team did put in an expedite request when you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised delivery. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and missing the opportunity to delight you with our product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
The incorrect size and fabric were sent. Customer service was very difficult to deal with when trying to resolve the issue. Phone support gave incorrect information regarding fabric prior to the order which contributed to the botched order.
Hello Louis. We are sorry to learn that our support has not met your expectations. We would like to take this opportunity to address your concerns.
The phone conversation you had with us before placing the order has no mention of the fabric being the same as your previous order. The only question that was asked was "What was the previous fabric I ordered" to which our associate correctly answered "Cover Tuff". Your recent order is for the fabric Tarp Tuff which as the name itself suggests is different from Cover Tuff. We are happy to email you the recording of this phone conversation.
We passionately handcraft hundreds of covers every day; admittedly, sometimes we make a mistake. However, we are committed to making it right when given the opportunity and when the error is established. Please accept our apologies for the delay in responding to your complaint about the size. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
For your recent order, you have entered the width as 6.11 feet which equates to 73 inches (the period representing a decimal point, not inches). The correct size for 83 inches is 6.91 feet which has a higher cost. However, since we missed your note asking for 83 inches width, we promptly issued a replacement and also waived off the price difference for the larger size. We are sorry you do not find this to be reasonable assistance.
My stitching on the cover handle broke two days later. Very disappointed in the quality and come to find out its made in India.
Hello Joe. We are sorry to note your disappointment.
The location of our current production unit (India) is mentioned in our FAQ section. It is also readily disclosed to any customer who inquires about it.
We have noted your email in which you have mentioned that you received 4" of snow the night before. The handles provided on the air vents are just for easy pull in and pull out of the cover. From the pictures you shared with us, it appears there was snow on top of the cover when it was pulled off. Your cover is 13 feet wide and it is likely the handle got ripped due to the weight on top of it.
However, please be assured this does not affect the performance of the cover. Additionally, per your conversation with our Quality team we have issued a 10% refund for your satisfaction. If you have additional comments, please feel welcome to write to us at feedback@coversandall.com.
The order took much longer than expected. I paid for faster delivery but it did not come faster. Some of the measurements are off but it still fits - I would have expected it to be a better fit.
The tarps were a very long time coming. Whenever I spoke with your people in India, they were always very helpful and understanding. They were never rude even though I was sometimes very frustrated by the delays. I appreciated that they offered discounts and always followed through. The tarps are great - I am very pleased. My question: the tarps have a lots of wrinkles. My question: will the wrinkles ease when the tarps are heated by the sun in the spring? Would it work for me to use a hair dryer to heat them to lessen the wrinkles?
Very pleased with the product once received. Ordered in October and received the end of December but this was during the Covid period which may have slowed production and/or delivery down. Size and quality was perfect.
We sent in the required measurements for the outdoor couch. Company came back with a question about one of the measurements. We remeasured (same measurement) along with a photo of the piece. The cover fits perfectly!
I ordered custom size and it fit perfect. I have about ten more orders for similar items and i will be ordering more soon.
I looked everywhere for covers that would fit an outdoor beverage cooler and patio heater. When I found the Covers & All site, I decided to try their customized covers. I input the dimensions, chose the closure mechanism and selected the material. The cost was very reasonable. The covers arrived within the time promised and they fit perfectly. They are well made with secure clasps, straps and elastic. Both covers look like they will withstand the snow, wind and ice of winter. If I need covers in the future, I will definitely order from Covers & All again.
Your package comes with the covers wrapped in plastic wrap not labeled so you have to open all of them to see what you got. Find out they sent you the wrong one? Forget any customer service. They have you jump through a dozen hoops and then they tell you that you are wrong, they are right and that is that. Multiple phone calls later their "Supervisor" was like barginning with a car salesman only worse. You finally get a resolution where you are buying yet another cover because they sent the wrong size and then they tell you "wait, you can't use a coupon with this" and we must start all over! Never will use this company again.
Hello Julia. We are sorry to learn that our support has not met your expectations.
Each product has a taffeta label - this is stitched on the inside of the cover to retain the aeshetic value of the product.
On your first order, we have fabricated the cover according to the measurements you entered and which are clearly listed on your order confirmation email. This confirmation email is sent to your registered email address as soon as the order is placed. Had we been contacted immediately, it would have been a simple change to make. Each cover is passionately handcrafted exactly as ordered. Since these are custom made to your specifications, we do not accept returns in the absence of any error from our side.
Despite there being no error in the fabrication of the original cover, our Quality team offered over 50% of the product cost as credit. In addition to this credit, you have also used a 15% coupon code on the new order, thus paying approximately 35% of the actual cost of the new cover.
We are sorry that you do not find this to be reasonable assistance.
Great website. My custom cover came in a few weeks and was a perfect fit. Such high quality material. It is cover a custom TV Lift which gets rained on during bad storms. Now it's "snug as a bug". Great job guys!
Ordered a replacement cover for our lounge chair. We were extremely pleased with the quality and workmanship of the product we received. We will order additional replacement cushions in the future.
We turned to Covers & All for a cover to protect our new deck heater. It wasn't the normal size that you find for most columns, so I was a a little apprehensive. During the process they asked for additional measurements and photos to make sure it was a perfect fit. I'm so glad that they were so meticulous as the cover fits wonderfully! Thank you.
Ordered my product in October and apparently it is arriving today (January 4th). Assistance through online chat system was not helpful as they couldn't give more information other than "it is coming". Didn't realize that the product is made in India not the USA as the website would indicate which explains why it takes so long. This was supposed to be a Christmas present and thought I had given lots of time for the product to arrive, but it's way past that now. Avoid using this company if you are under any time crunch at all - Essentially you will have to allow for 3-4 months. I understand with Covid there are delays, but this was a significant delay.
Hello Christina. We certainly understand the frustration this must have caused and apologize for the delay in your order.
Our support team did put in an expedite request when you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised delivery. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Thank you for your understanding and willingness to wait. We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
I am so pleased with my item. It is extremely durable. We had a major windstorm and it was completely unscathed. I am so thrilled, as that is what I was looking for, something very durable!
I ordered custom covers for our new patio table and benches and were very pleased with the quality of this product. They also delivered in a very timely manner.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael. Your order was placed with Free Shipping for delivery by 28 December, and per the FedEx tracking page it was delivered on 28 December.
We also offer faster turnaround options - Standard Ground, Express & Priority - and you can choose the desired option based on the delivery date and cost displayed next to each.
With regard to the product, as explained respectfully by our Quality team, the height for the clear panel was entered as 1 feet which is what we have provided. This is mentioned clearly on your order confirmation email. Your claim that you left that field blank is also not possible, since the website displays the prompt "This is a required field." if you leave it blank.
Having said that, we understand that when ordering online anyone can make a mistake. Despite there being no error from our side, our team offered a significant discount if case you wish to reorder the product with different measurements. We are sorry that you do not find this to be reasonable assistance.