On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent service that was triple-checked! They caught a mistake on the Pottery Barn dimensions and they were able to correct it so things fit perfectly. Superb service and attention to detail! And... the covers are amazing and fit like a glove!
Online ordering was complicated for me, but customer service was great.
Online ordering was complicated for me, but customer service was great.
Great fit. Beautiful covers. Strong zipper. Saved a lot of money for custom made covers for 8 cushions.
My cover was made and delivered faster than I expected.
Website is easy to use and before I ordered, I called the customer service line and the person that answered was extremely helpful
Website is easy to use and before I ordered, I called the customer service line and the person that answered was extremely helpful
I ordered two covers and then realized I needed to order two more. I called and spoke with someone who took the additional two cover orders over the phone and had me make the payment via email. Everything was smooth and easy to do, and received my order exactly when expected.
Covers fit perfectly, only needed to steam them to get the wrinkles out from them being folded up during shipping.
The cover we received fit perfectly and withheld a nasty rainstorm the day after it arrived. Excellent fit and quality!
The look and fit of the cover is excellent. Delivery from India is twice as long as quoted.
I ordered a table cover with elastic for my vintage Brown Jordan table. It's perfect and matches the custom chair covers purchased last year.
I no ordered a table cover with elastic for my vintage Brown Jordan table. It's perfect and matches the custom chair covers purchased last year.
I didn't know that my order would ship from India at the time of purchase. This was no problem at all. I received it sooner than other products I purchased that shipped from the states at the same time.
I highly recommend this company based on my experience.
We have ordered two covers in the past year and have been so impressed with how each one fits. We purchased one for our fire table and recently are sectional. Love, love, love the fit, the fabric and the price! We will definitely be buying more for all of our outdoor furniture!
So smooth & delightful. Very happy I chose to order from you!
The cover is nice heavy quality but the cover they sent is too small. I would add several inches to your measurements.
While the cover and design printed on it were nice, the packing of the cover was so tight that the area where the logo we had printed on it had a hole in the cover due to the point of the crease when folded for shipping. A lot of money spent to have that happen. Reached out to the company the day we received it with pictures of the cover and still have not heard from anyone.
Order process was fast, easy and convenient. Cover is a perfect fit and the quality is great. Exceeded my expectations!
There is nothing else to say except it was flawless
Overall very good. Checkout processing a little confusing.
Overall very good. Checkout processing a little confusing.
From my first interaction with Covers & All, the staff was very responsive and professional. The product I ordered was received earlier than anticipated, and it was just as I pictured it would be when I received it! I would not hesitate to do business with Coves & All again in the future!
From my first interaction with Covers & All, the staff was very responsive and professional. The product I ordered was received earlier than anticipated, and it was just as I pictured it would be when I received it! I would not hesitate to do business with Coves & All again in the future!
Placing order easy, good diagrams and explanation for measuring, all descriptors helpful, communications related to the order and shipping clear and timely, delivery timely, packaging good, product in perfect condition. Quality
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.