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Covers & AllReviews 25,570

4.5

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From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+424
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Covers & All Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
4,937
shipping
340
quality
21,527
This company responds to reviews on average within 0 days

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Ohio
1 review
0 helpful votes
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Trivs Restaurant & Lounge
April 21, 2021

Great from beginning to end.
High quality customer service and product.

Date of experience: April 21, 2021
Maryland
1 review
0 helpful votes
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Great products
April 21, 2021

I am more than impressed with the covers I purchased from Covers & All. They arrived quicker than expected and the measurements were perfect. I highly recommend this company.

Date of experience: April 21, 2021
Michigan
1 review
0 helpful votes
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Fire pit cover
April 21, 2021

Received the fire pit cover faster than the expected date of delivery.
The cover fit perfectly

Date of experience: April 21, 2021
Texas
1 review
0 helpful votes
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Custom tarp
April 21, 2021

Covers and All is great! I like the ease of ordering and my tarp arrived 3 weeks early. Covers and All has made all of my tarp and covers, over 10 so far.

Date of experience: April 21, 2021
Massachusetts
1 review
0 helpful votes
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Grill cover crazy
April 21, 2021

Measured, ordered, 2 weeks later a perfect fitting cover.

Date of experience: April 21, 2021
Virginia
1 review
0 helpful votes
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Terrible customer service
May 21, 2021

4 out of 5 covers that I bought were perfectly designed and fit well. The 5th was not. The angles of a curved couch were too extreme. This seems like a simple fix, but it very clearly is not since after 6 conversations with the customer service staff, there is still no resolution. I have requested to return the item and they refuse to provide an address to return the cover. I have requested a refund, which they have denied. They continue to ask for pictures, which I have already sent 7 to their "feedback" team. I would avoid this company at all costs.

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
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Quality from Start to Finish
April 21, 2021

My cover arrived in the mail, and I couldn't be happier. The fit and finish of my outdoor table cover is top quality and was shipped quickly, especially for a custom item.

Date of experience: April 21, 2021
Oklahoma
1 review
0 helpful votes
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Simple
April 21, 2021

The combination of the website interface, measurement tool, paypal payment integration, shipping and receipt of the merch make buying from Covers & All so simple I'm looking for more things to cover so I can enjoy a customer experience the way it is supposed to be all over again:)

Keep up the great work!

Date of experience: April 21, 2021
Tennessee
1 review
0 helpful votes
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Cover doesn't fit
May 21, 2021

I sent an email explaining the cover doesn't fit and I needed to exchange. Almost a week now and no response.

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
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Grill cover
April 21, 2021
Updated review

Good process to customize grill cover. Produced excellent results

Date of experience: April 21, 2021

Couldn't upload a photo
April 1, 2021
Previous review

Couldn't upload a photo

Date of experience: April 1, 2021
Maryland
1 review
0 helpful votes
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Never using this company again. Very poor experience and not the color I ordered

Date of experience: April 21, 2021

Easy ordering
February 27, 2021
Previous review

Easy ordering

Date of experience: February 27, 2021
New York
1 review
0 helpful votes
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Deep seat cushion covers
May 21, 2021

It took over a month to receive the product. The covers are well made, but they are slightly too big, and it was ridiculous how long we waited for them. Also, they were made in and shipped from India.

Date of experience: April 21, 2021
California
1 review
0 helpful votes
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Nice cover
April 20, 2021
Updated review

Victor was very professional and made it very easy too place my first order. Bottomline, Victor was fantastic because he had to be patient with me.

Date of experience: April 20, 2021

Victor was very professional and made it very easy...
March 30, 2021
Previous review

Victor was very professional and made it very easy too place my first order. Bottomline, Victor was fantastic because he had to be patient with me.

Date of experience: March 30, 2021
New Mexico
1 review
0 helpful votes
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DONT ORDER FROM HERE
May 20, 2021

They made the covers completely wrong and have not sent A REFUND AFTER SPEAKING WITH THREE DIFFERENT CUSTOMER SERVICE REPS-SO CALLED AND I SENT IN THE PHOTOS RIGHT AWAY SHOWING THEM THEIR MISTAKE

Date of experience: April 20, 2021
Arizona
1 review
0 helpful votes
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Worth the price
April 20, 2021

I was hoping to have ties added to one is my covers, but other than that I had a very easy experience. They contacted me to ensure that my dimensions were accurate so they would be a perfect fit. Would definitely recommend sending photos with your order to ensure you get exactly what you are looking for.

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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I wish that the instructions had been more helpful.
April 20, 2021
Updated review

While the product came quickly and the quality is unmistakable, I can't help but be disappointed that there was a lack of tips to measuring the cushions. I made a mistake when ordering the top cushions and the zipper is now on the side instead of the bottom. I do wonder why I sent in a picture when nobody contacted me to ask about the obvious mistake. I now have 8 cushions that have the zipper go from the top corner, down the side and underneath. It is impossible to hide but again, my fault. I wish there had been some guidance though for measuring. Our cushions were between 3-4 inches high and we ordered the 4 inch. The same with the other cushions. The result is a saggy, baggy cushion covers for all 8 of our cushions. We are going to get some foam to fill up the cushions but I almost cried when I saw the initial result.

Date of experience: April 20, 2021

Hope this works out!
April 2, 2021
Previous review

Hope this works out!

Date of experience: April 2, 2021
Illinois
1 review
0 helpful votes
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Lack of customer service
May 20, 2021

I called immediately about size of covers. I needed to return them. Ur customer service rep emailed me to let me know someone would be reaching out by email to advise on how to do so. That was a week ago nothing so far. So can someone please advise.

Date of experience: April 20, 2021
Washington
2 reviews
0 helpful votes
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Table cover
May 20, 2021
Updated review

I signed up for 20% discount and free shipping but received no code to enter to receive that discount. The total shown, which I agreed to is for the full amount.

Date of experience: April 20, 2021

I signed up for 20% discount and free shipping but...
May 6, 2021
Previous review

I signed up for 20% discount and free shipping but received no code to enter to receive that discount. The total shown, which I agreed to is for the full amount.

Date of experience: April 6, 2021
Virginia
1 review
0 helpful votes
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Submitted a very simple request. 2 pieces of tarp measuring 24" x 48" with grommets centered along the 48" side (this was their own "standard option" of grommets every 24"). What I received was two pieces of 25" x 49" tarp. One had grommets on the long ends that measured 25"/24" and the other 25.5"/23.5" to the edges. The pieces were extraordinarily simple pieces to make with very simple instructions that needed to be followed exactly. Instead I received two pieces of material that are absolutely useless. Upon contacting the company, my email was not read and instead I received back a "thank you for requesting a quote, please provide the dimensions you are looking for" email.

Date of experience: April 20, 2021
Minnesota
1 review
0 helpful votes
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Easy peasy
April 20, 2021

From ordering on line to specific instructions on how to measure and then the outcome and delivery was everything you expect in customer service

Date of experience: April 20, 2021