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Covers & All Reviews Summary
Covers & All has a rating of 4.7 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 5th among Home Decor sites.
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Easy to order off the website. Good quality product - well made. Product came well packaged and quick delivery.
Fairly easy but I'm in australia and we use metric measurements not imperial so a bit annoying doing conversion.
Fairly easy but I'm in australia and we use metric measurements not imperial so a bit annoying doing conversion.
I was very happy with the quality of the material and work, in a short turnaround.
A good service, product is of good quality. Despite measurements and photos, the small cushion covers were too small as depth not taken in to consideration
They had a Good variety to choose from and easy the web site for ordering was easy to follow, had no issues
Good variety and easy to follow web site
The cover for my pool table arrived promptly and I am happy overall however it came out wrinkled
Great service, positive communication with confirmation of design, easy to select dimensions and design of cover.
Easy ordering! Quality product. Great fit! Won't hesitate to order again thank you!
Hello Bob. We are sorry to learn that your custom spare tire cover did not turn out as anticipated. From your email we understand that you were expecting a black cover for a 14" spare wheel.
However, we have worked hard to make the order process as transparent as possible. Your order confirmation email (sent immediately after order placement) lists the selected colour as Blue.
We offer fully custom covers; each cover is handcrafted by closely following the measurements you provide. The measurement fields are labeled "Diameter of Tyre" and "Sidewall Height" - these terms point towards the size of the tire, not just the wheel. The diagram on the product page, as well as the 'How to Measure' page, indicate the measurement from tread to tread.
Moreover, there is no note on your order mentioning the model of the spare tire; typing this in the comment box provided would have increased the possibility of the discrepancy coming to our notice.
Since each cover is custom made to the size ordered, we are unable to accept returns in the absence of a manufacturing error.
We certainly understand that when ordering online such misunderstanding can occur, and we try to be as flexible as we can to help. Our team offered 25% of the product cost as store credit that you can use to reorder the cover in the desired size. As a one-time exception, on our last email we offered to extend the credit to 50%. We regret that you do not find this to be reasonable assistance.
Fits and perfect for what I needed water proof well made
I am so happy with the service I have recieved from Covers and All they corresponded with me in regards to my table covers size and delivery.
Great people to deal with. Answer any questions promptly. Cushion covers arrived within the time limit, and the packaging was excellent. Love the material and workmanship.
Great quality cover and fits perfectly. Great price and quick delivery.
I ordered 2x outdoor sofas worth of water resistant cushion covers in custom sizes. The website was easy to use with entering my own measurements and choosing the material, the price was lower than anywhere else (significantly so) and delivery to Australia was so quick! Very happy with the quality. The only thing I would change is I wish there were more colour options for the outdoor water resistant materials.
After waiting two weeks for delivery, only to find there wasn't any infills for cushions as ordered. Will now have to chase up. Not happy!
Peter, we are sorry to note your disappointment. The order confirmation email indicates that your order was placed without any inserts. Please note that, following the guidance and inputs of our sales and marketing team. We've discontinued providing this article on our website.
I was very happy with my experience with covers and all, any allusions they answered promptly and provided precise drawings of my design. We went through the design process a couple of times to make sure everything was spot on, I provided all measurements, photos and a drawing of my own to help with the process and to show exactly what I was envisioning for the final product.
Very easy and quick to order. Very good quality. Fit perfectly.
Very professional from the website to how to go about ordering, which was very clear to follow. Nothing was left to chance.
The product arrived on time well made and of good fabric.
We were impressed with all aspects of our encounter with Covers and All.
The only downside was that the colour of the fabric as shown on the website and indicated as sand was not a true indication of the covers we received. Ours was towards a purplish shade. A little disappointing.
I signed up for newsletter on the basis I would get 20% off and free shipping. I applied code and it reduced shipping to $0. Then when I proceeded it added the $9.95 shipping back in and I couldn't proceed without paying shipping. Not happy about paying shipping!
Deceptive photos on page cause me to make an error when ordering. I raised this with company but they didn't care and continue to have deceptive photos of their website. They will be reported to Fair Trading for both of the above issues.
Matt, the sign-up offer has a certain set of conditions which can be checked by clicking on the offer ad on the main banner of our home page. You may visit the page directly at: https://www.coversandall.com.au/welcome-offer
Please note that the free shipping option becomes available at the cart stage once the cart value of an order exceeds $99. Thus, while we appreciate your concerns, our offer terms are clearly laid out on our website and we don't find an error there. Nevertheless, in the event that substantial proof can be submitted to help prove the error, we would be pleased to have the request honoured. Regards
I signed up for newsletter on the basis I would get 20% off and free shipping. I applied code and it reduced shipping to $0. Then when I proceeded it added the $9.95 shipping back in and I couldn't proceed without paying shipping. Not happy about paying shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Larisa, we are glad to note your overall satisfaction with the product and the delivery speed. Sadly, wrinkles develop due to packaging and handling. It's an area that we're are trying to work upon. Hopefully, we shall be able to find an answer soon that would help us move from a 4-star review to a 5 star one. We look forward to helping you with your covering solutions in the days to come. Thank you for ordering with us.