Covers & All Reviews Summary
Covers & All has a rating of 4.7 stars from 6,185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 4th among Home Decor sites.
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From start to finish the process was easy and we ended up with a great product. Thank you so much Covers & All our cushions look amazing.
We ordered our cover and had a few emails telling us it was being delivered on Dec 22. We waited home all day, nothing arrived. I sent a message via the site asking what the score was, no reply. We are still waiting, no cover and no reply.
Very happy with our purchase with Covers and All. Easy to use website and arrived in a reasonable time. The covers are of great quality and fitted perfectly. Very happy with the quality and the service
Terrible - can't believe I have received. Review when haven't even received the product
Long and repeated delays with delivery. Rescheduled several times and only delivered once I asked for a refund. Very poor business practices.
Hello Werner. Please accept our apologies for the delays on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Website was easy to use. Order handling was efficient. Delivery time was less than original estimate. Covers were nicely made and material used was good quality.
We ordered custom outdoor furniture covers online and the experience was seamless. Our expectations were managed extremely well and everything (including delivery) happened as advised.
We had a great experience with Covers All - from ordering to the quick delivery. They look fabulous and have given a new lease of life to our outdoor setting.
Honestly, I was surprised by the quality and speed of Covers and All.
I had a fairly complicated bay window bench seat I wanted custom cushions for, so I had 6 cushions in total made. I made a diagram for the trapezoid shapes on where I wanted the zipper to go.
They got everything right, the shape, the size, the zipper, and the quality feels very, very durable.
The only issues were what 'feel' of the fabric, and the colour. Light sand is more grey, and they feel like heavy-duty outdoor cushions, not the soft fabric cushions I was hoping for.
But given the price, and the delivery only take a couple weeks, I'm overall satisfied.
Found that the cushion covers way too big.
Difficult to do measurements accurately on old cushions and the options of shapes are limited on the website.
Ended up with 9 cushions that are huge and look very ugly on our outdoor setting
Hello Sandra. We are very sorry to learn that your cushion covers did not turn out as expected.
We offer fully customized covers in almost any shape and size. While it is difficult to list every possible design, we have provided 14 basic shapes. Additionally, the product page allows you to upload reference pictures of your cushion so that we can customize the fit as closely as possible.
We handcraft each cover closely following the measurements and any instructions provided. Uploading a picture of the article to be covered is encouraged as it may also help us notice any discrepancies in the measurements entered. Regrettably, there are no reference pictures or instructions with your order.
The measurements entered for each cover are listed on your order confirmation email. We request you to check them once again; if you feel any of the sides is the wrong size, please take a picture of the cover clearly showing the incorrect size with a tape measure and email us at feedback@coversandall.com. We will gladly replace it in case we have made an error in fabrication.
Very bad customer service - my order was due to be delivered 2 weeks ago and I still haven't received it (and they changed the delivery date once already)! Called them and they guaranteed that it would be here last week but alas, it is not.
Would have gone elsewhere if it wasn't going to be with me well before Christmas. Absolutely shocking!
Hello Kelly. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We see on the FedEx tracking page that your order was delivered on 22 December at 16:20 and trust that you are happy with your Dining Table Top Cover. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
I thought that when I ordered this table top I was supporting an Australian made company but instead they sub contract it out to India which is not said on there site, if I wanted it made overseas I would have ordered it from over there. I paid for express post but what they didn't say it was snail express, still waiting for the item a week later, and this has nothing to do with blaming Covid, Covid has nothing to do with it.
I can't review if it still hasn't arrived after the provided lead time
I am most impressed with these covers. They are absolutely perfect. I'll be recommending them to my friends.
This company pretends to be Australian, but is actually in India. Ordered covers tk be delivered 14/12/20 & still not arrived. After calling contact number and being connected to an Indian Call Centre was told item would be delivered by DHL, when I chased again I was told that DHL does not
Deliver to our area and that item would come by Australia Post some time in January. I was offered 10% off my next order due to my complaint. I declined the 10% discount as I will never order from this company again - and would not of ordered in the first place if I had known that I was ordering from India. This company is a scam as it pretends to be from Australia. DO NOT USE!
Hello Heather. We are sorry to note your disappointment. The location of our current production unit (India) is mentioned in our FAQ section. It is also readily disclosed to any customer who inquires about it.
Your order was shipped on 12 December as you can see on the DHL tracking page. We use globally recognized shipping carriers DHL/FedEx for delivery, and depending on the shipping address they may in turn use local couriers such as Australia Post. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We trust your cushion covers have been delivered now and you are satisfied with the quality. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com
Exactly what we ordered and such a great price. Definitely recommend the custom outdoor cushion covers to anyone who needs them.
Proved to be a very reliable company to deal with. Our bespoke outdoor furniture cover is wonderful. The quality is exceptional. Will definitely order from them again.
My covers were easy to order. When they came they were well made and great quality. I would happily recommend them
Easy website to navigate, good communication, quality material.
Easy and efficient, especially this time of year. Company advised that the covers will arrive on 21/12/2020. Shipped off provided full service by 18/12/2020. Extremely efficient.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Archie. We are sorry for the inconvenience.
Your order was shipped on 19 December and we had sent an email notification for the same. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
Unfortunately, we are unable to locate any email from your registered email address. The tracking information can be accessed by signing into your Coversandall account. We see on the FedEx tracking site that your order was delivered on 30 December and trust that you are happy with your Built-in BBQ/Grill Cover. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.