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Covers & All Reviews Summary
Covers & All has a rating of 4.6 stars from 6,311 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 5th among Home Decor sites.
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Bit disappointed that seam were glued not sewn otherwise all ok
Easy shopping experience, prompt and efficient service, highly recommended.
Hey Heather! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Items came as per my measurements and desired colour, they fit perfectly. Only took 3 weeks, very happy
Hey Alan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent especially ensuring correct size
Product is top quality
Delivery process easy
Hey Gil! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The whole process was simple. Online ordering was a breeze, with plenty of handy reference material on the site. We received some questions from the production team about colours and logo placement, however this was good communication aimed at providing us with the perfect product. Once the table top cover had been produced we were sent a message to advise it was being shipped - and it reached us rapidly.
We love our new table cover, and having a logo printed on it is the finishing touch!
Hey Jeff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Steve, We appreciate your feedback and understand your concern. Our warranty covers the durability of the cover fabric, while accessories like zippers are covered for one year on a case-by-case basis. Since your order is over a year old, it falls outside the warranty period. That said, we stand by our customer service and have already provided a reshipment of the zipper to assist you. If you need any further help, please feel free to reach out. We value your support!
I was so happy with the service. Really easy to order. They arrived within reasonable time. And they fit perfectly. Plus they were so much cheaper than other companies! Highly recommend.
Hey Robynne! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Greg! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service, order was completed very quickly and shipping was fast. Very happy to recommend!
Hey Jim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had a very odd shaped type BBQ and it involved a number of extra measurements to get right prior to being manufactured. Covers & All were very thorough in ensuring this was accurate.
Hey Jake! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overall alright, sales and first internet use was a little poor, but the rest of the machine is very good.
Hi Luke, Thanks for your feedback! We're glad to hear you're happy with the machine overall. We appreciate your patience with the sales process and online experience and will work on improving it. Let us know if you need any further assistance!
This is the 2nd time I've purchased a product from this company. The cover is of high quality and fits really well over our furniture. Highly recommend
Thank you, Hailey, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Efficient and clear communication from customer service.
Hey Kevin! We’re delighted to hear that you’re pleased with the product and found our pricing fair. It’s also wonderful to know that our customer service team provided efficient and clear communication. Your support means a lot to us! If you ever need any assistance, please don’t hesitate to reach out. We look forward to serving you again.
We had a great experience with Covers & All & love our table cover
Hey Carla! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They were very particular about getting the measurements right
Hey Carl! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
As soon as I opened the parcel, I could tell that these sun shades were made and sold by a company that cares.
After buying (and returning) cheap Chinese products, this was a breath of fresh air.
Hey Ian! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I recently contacted Covers & All to notify them of the likely failure of my spa cover based on its deterioration in a short.period of time. They were very quick to respond and replace the product with minimal fuss. Great customer service.
Hey Justin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We received a very well made spa cover, that has been designed perfectly to fit our new Vortex spa. It was a super fast turnaround time to make the spa cover and ship it to our address. The attention to detail with the spa cover design was fantastic. Went back and forth a couple of times with the designer to get the spa cover size and shape just right. Please take the time to measure everything probably and communicate clearly any adjustments you need made to a cover via measurements and photos and you should receive the end product that you want. Well done.
I order the tart for my patio, received it quickly. The tarps hung for 3 months and started to tear everywhere. I contacted the customer care department, they opened a ticket so I can get pictures. Before I could have taken the pictures (24 hours passed) they closed the ticket and emailed me to start over. That being said, it took 1 hour to open the original ticket.
Hi Tatyana, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you’ve faced with both the product and the ticket process. To better assist you, we kindly request that you raise a new ticket or respond on the same and address it to the Brand Management Team so we can promptly address the issue and ensure everything is handled correctly this time.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Straightforward to order, ensure accurate measurements are provided.
Hey Mark! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Well made but the wrong size. What I put into the order changed. Your order form technology needs work. Couldn't be bothered sending it back and won't risk another order
Hi Chris, Thank you for the feedback. We’re sorry for any inconvenience this has caused and for any confusion during the ordering process.To ensure accuracy, our system sends an order confirmation email with the exact details entered at checkout, allowing customers to review and confirm their selections. Additionally, we provide an option to verify the size on the checkout page before placing the order. Your order was processed exactly as received. That said, we truly value your feedback and will certainly review our order process to see if improvements can be made. Feel free to connect with us in case of any concerns or queries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey! We appreciate you taking the time to share your thoughts with us. We're sorry to hear that the seams didn’t meet your expectations, but we're glad that everything else was satisfactory. Your feedback is valuable, and we’ll certainly take it into consideration for future improvements. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your support and hope to serve you again!