Overview
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am not sure if I will order again as my trust is gone. I really dont understand what happened and why I received completely the wrong product. I am very sad as I was really looking forward to getting nice cushion covers for my outdoor sofa.
I hope I have ordered zips for all the cushion covers. It's a little misleading, not quite as clear as it could be. This sentance I wrote at the beginning of the process it shows how confusing the whole process is. Product sewing is very poor the inner edges are not finished this causes fraying, cost escalated for me two and a half times the original quote. The correspondence was extremely poor and not clear. When I asked for clarification the same email was sent that did not make any sense. The piping a five year old could make a better job.
Hey Barbara! Thank you for your feedback! We understand that selecting the right options can sometimes be confusing. Rest assured, your cushion covers have been ordered with the specified tie downs i.e. Split zipper options. If you need any further clarification, please don’t hesitate to reach out to us—we’re happy to assist you!
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Hey Edward! Thank you for the rating. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hey Adrian! We are obliged to receive 5-star rating from you. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hey Richard! Thank you for rating Covers&All. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Thank you for your kind words about our website, Brendon! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev04
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Много добра комуникация между мен и фирмата,много добри професионалисти,отлична изработка.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tooba, Thank you for your feedback. We're sorry to hear the product you received didn’t match your expectations. After carefully reviewing the order, we noticed that the product selected at checkout was custom covers, which is different from cushion covers. Custom covers are open-bottomed for general use, while cushion covers are fully enclosed and made specifically for cushions. Since both are listed under separate product categories, the order was processed exactly as placed. We're happy to assist you in placing a new order for the correct item. You can view cushion covers here - https://www.coversandall.com/cushion-pillow-covers/outdoor-cushion-covers/custom-shape-cushion-cover-p If you have any questions or need help choosing the right product, our team is available 24/7 and ready to support you.