COVERCRAFT

Extremely Disappointed with Covercraft

I recently placed an order with Covercraft on August 24, and it was an incredibly disappointing experience from start to finish. First, it took a whopping 21 days for me to receive my order, which is unacceptable in this day and age.

When I finally received the product and tried to install it, I realized that it was nowhere near the custom-fit quality that Covercraft had advertised. I reached out to their customer service with clear photographic evidence of the ill-fitting product. To my shock, instead of acknowledging their mistake, they had the audacity to ask me to measure and prove their own error!

This level of customer service is beyond frustrating. If Covercraft claims to have the exact windshield template for my car model, they should stand by that promise without requiring their customers to do extra work.

In light of this experience, I requested a return and a full refund, which seems like the most reasonable solution. However, Covercraft seems to be holding my refund hostage, insisting on verifying their template. It's clear that they are more interested in protecting their own interests than ensuring customer satisfaction.

This whole process has been clunky, inefficient, and antiquated. I'm left wondering how a company like Covercraft manages to stay in business with such a poor track record. A quick glance at their 1.2 rating on Sitejabber should have been enough of a warning.

I will never do business with Covercraft again, and I strongly advise others to be cautious when considering their products and services. This has been a truly disappointing experience, and I hope others can avoid it.

Ordered seat cover on 11/27; promised to ship by 12/04; shipped 12/16; I had to reach out for order update; product is ok, not worth $400+
I should've known this company was out of touch and stopped order, but I didn't; product didn't fit

Called to request return and return shipping label, no such luck; You'll pay for return shipping

You wonder why people like Amazon? See above.

EDIT: was charged a 15% restocking fee because of 7 pet hairs; AVOID, AVOID, AVOID

I called them and they said send it back that I would have to pay for shipping and on the paper said in the box they sent I believe they found the biggest box they could to send the cover in really it would have cost me more than I paid for it and they felted to tell you that also make you pay for restocking fee I will never buy from them again

I bought a customized dash cover, it did not quite fit right especially above the speedometer. I emailed them and asked them if anything can be done for this and all they give me is an automated reply saying I need to return it and they do not pay for the shipping. Do not purchase anything from here, the material is cheap and customer service is horrid. I told them putting Velcro on is not going to be ideal where I live because it reaches up to 110 degrees where that velcro sticky will melt on my dash. But no solution, no replacement with re-design, I have to pay for shipping which is like a quarter of the price of the dash cover and not get anything back for horrible service and quality.
Below is what their email said over and over again and will keep sending you an insulting email:
"I apologize your dash cover is not to your satisfaction. It appears the dash cover is up to specs, but the Velcro strips would be needed to keep your dash cover in place, and is also applied for safety reasons.
If you would still like to return this, please write RA******* on the outside of the package, and return to Covercraft Industries, 100 Enterprise Blvd, Pauls Valley, OK *******. Please be sure the item is in returnable to stock condition; no hair, dirt, or grease on item.
The dash cover was NOT up to specs. Photos are attached as well for the poor quality of work.

This company is a total JOKE, the customer service agent told me to go $#*! myself after I complaint about their $#*!ty product, it came ripped and they didn't seemed interested to even help me or listen to me, after being put on hold for an hour straight I gave up and finally decided to write reviews everywhere so the poor people won't be scammed like me.
BEWARE GUYS, DO NOT WASTE YOUR MONEY, TIME AND DIGNITY WITH THIS COMPANY. GO SHOP SOMEWHERE ELSE!.

DO NOT DEAL WITH THESE PEOPLE. I got a dash cover for a 2019 Ram Longhorn. The fit was terrible humps and bumps everywhere covered speakers and vents. I tried to return it and got the run around, all sorts of emails and calls and nothing happened. They take your money and run.

Wow, I wish I came here to see the reviews before purchasing. I was on the fence due to the high price, and now after having a horrible experience I can give my my strong recommendation which is that you DO NOT purchase seat covers from this company.

I received my "Custom" Carhartt Seat Covers for my 2010 Nissan Xterra last Friday 4/29/2022. I immediately noticed a problem when I took them out of the box. On the driver side seat cover, there were two big holes sewn up that were clearly meant to be cut outs for the lumbar adjustment knobs on my seat. Now, everyone makes mistakes, so I figured I would email their customer service team and see how they would rectify the situation.

Their word for word literal response: "The cutouts for the lumbar wheels on the side of the seat will need to be cut with scissors." Zero apologies, admissions of guilt, or offers to help.
Let it be known to CoverCraft that I would not be sitting here typing out this review if the CS agent had at the very least said "sorry".

When you are paying a lot of money for a custom fabric product you expect that it fits without having to cut it up yourself with scissors. And if it doesn't, you expect the company to at the very least offer to take it back and fix it for you. Unbelievable.

Also, apart from the manufacturing defect the covers' fit is maybe a 7/10 at best. The way the bottom part attaches to the back with elastic straps is super messy looking. And on the passenger side, I still have the original seat stitching showing because it doesn't extend far enough down.

I purchased custom made seat covers for my 2021 Rav4 along with sunshade and dash mat.
The seat covers came and I had a couple of issues with the fit. I contacted customer service (Monica),
She left me a message stating that this was the worst sew job she had ever seen. In her message she ranted about how these should have never been shipped and to send it all back so they could use it as an example for quality and they would have the best seamstress remake the full set and re ship them to me. This was her idea and all I wanted was for them to send out the replacements first and then I would send back the first order so my car would not go unprotected. She stated this would not be a problem.
Two weeks go by and no contact, After many attempts to contact her she called me and was rude and stating I was being unreasonable with this demand. ( It was her idea!) I made several attempts to contact Her manager (Chris) with no luck. Then out of the blue two pieces showed up on my door. The material did not match the first order and was in worse condition than the first order. I spoke to Chris once and he stated he would look into the matter and I have still not heard back from him.
No apology for the way I was spoken to or for the bad products. No contact from the company for over three months!
If you order from them you better hope everything is good because you will be stuck with bad quality items.

They do not fit my car, they took forever to come in. Absolutely not worth the 200.00! I am so mad at myself for failling for the fake reviews on their website.

I ordered a dash cover for my Hyundai from Covercraft, the fit is horrible, complained and sent many pictures to their customer service representative Jolene as requested, she said it fit ok, BUT OFFERED TO SEND ADDITIONAL VELCRO TO HELPMAKE IT FIT! This contradics their claim it fits ok, It's bunched up around the defrost registers/vents and fits poorly over the instrument cluster pod,. Do not buy from this company.

Bought for 2 vehicles: they came pieced together.
They sent replacements- same thing: PIECES.
Now getting push back on a return.
See pics.

I ordered a set of covers from you guys through carid. And I have never been more dissatisfied in a product before. I spent $480 for your "fitted" seat covers and they fit like cheap Walmart universal covers. Even have you vin # of my truck to ensure proper fitment! These are cheaply made and do not "contour to seats" anything like you advertised! I have tried for 2 weeks with carid to get a refund and they're telling me a refund is not possible for some reason. FOUR HUNDRED EIGHTY DOLLARS and you guys don't have the decency to refund a customer that is EXTREMELY UNHAPPY WITH THE GARBAGE PRODUCT YOU CLAIM IS TOP OF THE LINE. They fit loose, the console part Velcro lines up directly with the latch which makes the console lid not latch correctly.

I need my money back somehow.

I ordered a dash mat from y'all about a year ago and was extremely pleased with that, which made me have zero hesitation about bringing my business back to you.

I NEED A REFUND ASAP

I can not explain how disappointed I am in this product. I have several guys at work that we're going to order the same set I did and they all literally laughed at the quality of the product and the EXTREMELY HIGH price. I'd pay $200 MAX for this quality. I have had universal fit seat covers from academy that have fit better than this.

Don't recommend terrible fit. This is second set that doesn't fit.poorly designed to fit no way to do anything with them.Cutting my losd

I ordered a front end cover for my 2022 GMC SIERRA 1500 AT4, I purchased online,big mistake, it was being made according to them. I called down to verify the with the Vin,and they assured me they will have the correct cover. After amonth it finally arrived after I paid their shipping cost which was in USD And for cover in USD.
When it arrived I had to pay another $40 dollars Canadian. When I went to fit the bra to my truck the bottom piece didn't match my front of the truck. I called them and they took the Vin number again, and later called to say heat their was a mistake that the website was wrong and they haven't created a product for that new design.
They would have me reship at my cost via ground, and provide a reciept of shipping and oh did I mention they wanted to charge me a 15% restocking fee for their mistake.
So how much more will it cost me to return and get a credit of both shipping fees, the duty I paid and cost of the product.
All I can say is their customer service want up to mark. What kind of fool do they think they're dealing with.
DO NIT BUY FROM THIS COMPANY. BAD BAD ODER *******-387
LF
Whitby,Ontario CANADA

Even though they say they are custom for your specific car they are NOT. DO NOT DO BUSINESS WITH THIS COMPANY!