Rick R.

I purchased custom made seat covers for my 2021 Rav4 along with sunshade and dash mat.
The seat covers came and I had a couple of issues with the fit. I contacted customer service (Monica),
She left me a message stating that this was the worst sew job she had ever seen. In her message she ranted about how these should have never been shipped and to send it all back so they could use it as an example for quality and they would have the best seamstress remake the full set and re ship them to me. This was her idea and all I wanted was for them to send out the replacements first and then I would send back the first order so my car would not go unprotected. She stated this would not be a problem.
Two weeks go by and no contact, After many attempts to contact her she called me and was rude and stating I was being unreasonable with this demand. ( It was her idea!) I made several attempts to contact Her manager (Chris) with no luck. Then out of the blue two pieces showed up on my door. The material did not match the first order and was in worse condition than the first order. I spoke to Chris once and he stated he would look into the matter and I have still not heard back from him.
No apology for the way I was spoken to or for the bad products. No contact from the company for over three months!
If you order from them you better hope everything is good because you will be stuck with bad quality items.