COVERCRAFT

March 31,2025, I purchased seat covers for my Honda Element. The website advertised the covers as custom made for the vehicle. I paid $180.14. Upon payment, I received a text message confirming and asking me if there was anything else they could do for me. I took the opportunity to reply to the text regarding the fitment of the covers to my seats. Since all Honda Elements have integrated armrests in their seats, I asked them to confirm that the seat covers allowed for the armrests. There were several text message exchanged, and the service rep (Sarah) assured me that the seat covers were designed for my vehicle and that they were going into production asap. I explained that if the covers do not allow for the armrests, then I had no need for them and would need to cancel the order. She assured me the seat covers were designed for my vehicle, and that she would check with their team to confirm and reach back out to me. They never got back with me and the covers arrived 2-weeks later. Upon receipt, I slid them over my seat back and of course they would not fit because of the integrated armrest. I immediately contacted Covercraft and asked for a return label due to the non fitment related to the armrest that I brought to their attention on the date of purchase. Their customer support (Rhey) contacted me back, making it sound like it was my fault that they didn't fit. They supplied me with an RMA# and told me to make sure it was visible on the package upon return. I replied requesting a return label from them, because I was not paying for the return shipping cost due to their mistake misleading the customer, and that I had already contacted them on date of purchase about the pending armrest issue. This could've been avoided if they had just been honest and told me upfront that they wouldn't fit. They knew or should have known they wouldn't fit due to the integrated armrest. They are not designed for a Honda Element as advertised! BTW, the quality of the seat covers were subpar. I could have bought better seat covers from Walmart at 1/3 of the price paid for these, but of course I would have had the same armrest issue.

In 2020, I purchased a truck cab cover for my 2017 Chevy Silverado. Within 1.5 - 2 years the material started ripping around the extended mirrors. The material ripped right along the seams. I just missed the four year warranty, even though I showed the extensive repairs I completed and the deterioration that had been done much earlier. Yes, I did repairs because I sew and thought - shoot, I need this cover. Even if replaced, I doubt any new cover would have stood up to normal wear and tear. My 2017 truck has 11,000 miles which shows how little it's driven, but needed when necessary. What a waste of $460. And they would only offer a 10% discount. How does that work for a budget? Don't waste your money.

Date of experience: January 02,2025

I purchased a Carhartt custom dash cover. When I receive the product, the color look nothing like the picture and it was a flimsy piece of felt. I paid almost $100 for it. When I called, I returned it. I was told it didn't matter if it was poor quality I still had to pay a 20% restocking fee. Buyers beware I would not purchase from them again!

Someone spilled water in my seat and it left a water stain. No matter what I use, the stain won't come up. Covercraft suggestion is to buy another set and they'll give 10% off.

Ultra-cheap fabric, probably less than a dollar's worth, and 50 cents worth of Mexican labor. The fit was terrible also. For which they charge $90 plus tax, after posting a huge number of fake reviews on their website and paying to promote their $#*!ty products. Then they stole 20% from me to return it, and I had to pay the $20 shipping charge. They are criminals and should be in jail.

Covercraft seat covers are just that seat covers and it's exactly what they look like. Some what difficult to install without pulling the seats out. Sorta of reminds me of putting a burlap sack over the seat. To expensive for what you get.
Tried working with CC about the issues with the fitment on the center console but all they want to do is sell you something instead of making it right.
My recommendation is don't waste your money

Customer service would not respond until a week later. Offered replacement only after i sent the porsche cover back. Looking at 3-5 days on return. 9-10 days on reship. NOPE. They are painting across street from my parking area and I already have overspray. I was looking to minimize damage. By the time covercraft actually follows through the painting will be finished. I opted for a refund. Definitely not worth the time and effort.

I kept emailing for status on my order and was told it would be shipped "very soon," or "next week." I finally got tired of waiting and asked them to cancel the order. There was no issues getting my money back, but what a pain! I waited and waited only to order through another website and had my 2 dash mats within a week. Would not recommend covercraft at all!

Never recommend this company from the start. Still awaiting for my ready to fit seat covers
Linda in customer service keeps giving me the b/s. After a week have not received them
Never recommend this company. Beware. It's sad because I am also a veteran.

Covercraft used to be good when Bob started it. They son Marty took over. Then they got the boys from Century Park Capital in there and started to buy up other cover companies. The fabric got thinner and cheaper and the thread wears out before anything else. Funny how marine covers can withstand the UV rays but Covercraft thread just rots away before the rest of it. I have 2 older covers that I've resewn with Sailrite lifetime thread. Used it on an older Weathershield cover when they used a thicker fabric. It still holds up. Now around 20 years later. I had ordered a replacement Weathershield after they had gone to 2 different thicknesses. I got the heavier one which was now thinner and it didn't last maybe 4 years and even the fabric was falling apart as well as the cheap thread. Yet another company that went to hell when the big boys took over. I don't or sell their crap anymore

I purchased a cover craft dash mat and the fit was not perfect but it was ok. I'd give it a 7 out of 10 for fit. However, there is a huge flap in the cover where the air bag is placed in the car. Looks terrible. When I called covercraft they told me that flap had to be there for the air bag. I feel the 2 ounces of fabric, whether stitched together or cut in a flap would not be enough to impede an air bag deploying at such force. It's like if I laid a tshirt on the dash, IMO that would be pushed out of the way in a fraction of a second but they stated they "had" to put the flap in. There may be something out there but I have looked and not been about to find anything legally requiring it to be installed with a flap. It just looks awful. So I called to return and then they told me it was a 15% "restocking fee" ie, I have to walk back over to the shelf and put it back. Total rip off. I'd go ANYWHERE else but this company.

I read so many bad reviews and was really nervous about ordering from this site. We have a 2007 truck that is a new body style for that year and I was really concerned about the seat covers fitting. I decided to call to make sure the fit would be correct, I was told that yes it would fit. I also wanted to make sure because of the weird fit that I wouldn't have to pay for return shipping and restocking fee. I was told I wouldn't have to pay for either. Well… that was a lie! I had to call and beg for a shipping label and now come to find out because I didn't know who I talked to they are charging me a restocking fee! They are so dishonest. Don't buy from this site!

We have a sonata sel plus. Ordered a dash mat 2 yrs ago. It was a velvet mat. Its ok but not UV protected and doesnt work as well as the others.tried for 2 years to up grade. They said they were having supply problems, well this is the result of the scamdemic and joe bidens new america. Finally 6 weeks ago they had the mats for my model. Still waiting and they still say every excuse for not sending out. Now I was told it would ship on Sept 26th. Nothing no email, nothing. My on line account still shows a sept 6th day, auto anything went out of business. Is cover craft next? I blame biden and his agenda.

I have purchased covers for my vehicles for years and never had any issues, until recently. I received a truck cover that would leave millions of tiny particles of fabric on the truck. You have to wash your vehicle when you take it off. I have sent pictures showing the disaster left after removal. They totally ignored my request for a refund or a replacement. After successful products, why now this one cover has been a disaster.

Purchase two dash mats, neither one would fit.Called customer service to notify them, could not get a replacement or refund,if you return the item you will pay for shipping.Do not purchase anything from this so called company you WILL be sorry!

Cant get these guys to stop sending out emails to my inbox. Clicking "unsubscribe" doesn't have the desired outcome.
Cant send their emails to spam folder either. (At least i havent found a way yet)
Be prepared to wait 15 mins plus to get thru to customer service. Apparently, they are very understaffed.
If u want a full refund - forget it...15% restock fee, so NO full refund from these guys.

I purchased a $350 dollar set of seat covers put the on my seats and a week later found the same ones for $100 cheaper so I called and they said sure send them back and we will credit your card. After sending them back in like brand new condition they emailed me and said they could not refund my money because they looked as if they had been washed or been on my seats for a long period of time which they had not. There was absolutely nothing wrong with them, then to make things worse said they were going to dispose of them. My $350 out the window. Are you kidding me? Terrible customer service. Do no buy anything from them because if you want to return it they have word their guidlines is such a way they you will not get refunded.

I bought a dash carpet for a 2024 Hyndai Sante Cruz. First they delivered to the wrong address the dash carpet did not fit and poor quality and customer service just gave me the run around no one would help or return emails do not but from this company.

I ordered seat covers for rv captain chairs. What I received was very poor material nothing like advertisement. Then they charged 20%restocking fee which was more than product was worth

Never received seat covers in 2 months. I waited a week for a return phone call from
Emily which was to be the next day. Canceled my $450.00 order cause they could not provide a shipping date. Poor customer service, not available after 6 or weekend. Don't even deserve one star.