COVERCRAFT

Never received seat covers in 2 months. I waited a week for a return phone call from
Emily which was to be the next day. Canceled my $450.00 order cause they could not provide a shipping date. Poor customer service, not available after 6 or weekend. Don't even deserve one star.

I'm one that will go out of my way to buy American products even if I have to pay more for comparable products. I could have purchased a cover from multiple other suppliers at half the cost but I unfortunately went with Covercraft. My problem is after I ordered the cover I noticed that it was on sale for $30.00 less than what I paid within a week later. I never thought it would be a problem getting credited the difference. Any other supplier in the past was always glad to credit the difference and happy to please all of their customers. If it was beyond a 30 day period that would be understandable but in this case I didn't even receive the item. Very disappointed. Never again will I repurchase from them nor would I recommend them. Hopefully the cover holds up and I don't need further support. My guess is they don't back their quality either. In short I was very surprised by their poor customer service.
David Tubolino Order #*******-901

2 years noah cover started to disintegrate, covercraft ignored request. BBB was called in, covercraft informs me noah cover no longer being made. Covercraft sent swatches, the new covers cost much more than the original noah. I settled for the ultra tech, imho is not the same quality as the noah plus it's 50.00 more. Last but not least I had to pay for shipping the defective cover back. This process started 5/14/22 it's now 7/1/22. I can't wait to see the new cover, again it's not on par with the noah cover. These companies tell you it comes with a warranty, but they give you the runaround and try to get you to pay more. After this experience I will go with a different company. Do you really want to do business with a company like that?

The Dash mat did not fit and covered the forward collision sensors causing an obvious safety hazard.
Their customer service rep: Lindsay McBride will send you a bucket of emails stating if their "PATTERN" checks out there will be a 15% restocking fee. Cover Craft products are made from poor quality materials and manufactured outside the United States. Their business model is to deliver a product that is too much trouble to return and to make you absorb the shipping cost. This is a company that could care less about what they sell or the customer.

I bought a dash cover for my GV80. They sent the cover after two weeks which was totally unfit. It covered speakers, created hums on the dashboard, blocked the vents. When I requested to return, they asked me to send them the pictures. I did multiple times but they ignored. They dont stand behind their product. Bad business.

I ordered a custom sunscreen for my 2001 Trans AM and 2019 Subaru Legacy through CarID. It took 23 days to get these custom made sunscreens. They were made nice. The sunscreen for my Trans AM fit good. However the sunscreen for the Legacy did not fit well. The Legacy has a Eyesight Driver Assist System at the center top of the windshield just above the rear view mirror. There is a cutout for this. But the cutout leaves at about 2 inches of the windshield on each side of the sensor and 3 inches of windshield below the mirror uncovered. There is also about an inch at the top of the rest of the windshield exposed. They feel it was made correctly to fit around the sensor. This will allow the sun to shine right in the center of the car.

I recently purchased a second set of seat covers from covercraft for my other vehicle. The first said I got was right before Christmas for my wife's 2017 SUV. Since we decided to trade that in and of course it took months for the trade-in to come in I held off on putting the covers on the old car. When the car finally came in we tempted to put the covers on and of course the covers did not fit the new vehicle. I called covercraft and explained the situation and also offered to pay any difference for custom seat covers for this vehicle. They were in sheepskin. Not only did they refuse to do anything about it or work with me they also we're not concerned about the fact that I was a customer who had already ordered a second set. Their claim was it wasn't returned within 30 days. That won't be a problem since my second set is still within the 30 days that I will be returning them. While their products may be decent their customer service is absolutely awful. If you want to take a chance and go with them good luck. I will never do it again!

I'm positive on both Covercraft the manufacturer and Carcoverworld the online car cover distributor due to my experiences with both their customer service and product quality.
Our large SUV is used for towing our travel trailer but most of the time it's parked on a pad beside the garage on the southwest side of our house. For 5 and 1/2 years it's worn a custom fit Covercraft Weathershield HD cover exposed to the Tennessee summer heat and UV and winter cold. Over that time, while the elastic has relaxed some, the color and the fabric itself have not faded or weakened. The stitching weathered less gracefully, though, and a seam opened up during a recent windy winter storm.
For a warranty to be worth anything, the company offering it must first of all still exist when a claim occurs and then be willing to honor it and be responsive with their customer service. I was happy to find that after 5 and 1/2 years, the warranty was for 6 years and still in effect both and that the seller and manufacturer were still in business. They responded within a business day to my initial email requesting warranty service. Subsequent communications were responded to in a few hours and very quickly a replacement custom cover was on order. A week after I had provided Covercraft with photos showing the ripped seam and product label, later the new cover arrived at no new cost to me.

Bought covers and they did not fit our new car and where cheaply made. Did not use them at all! Returned them and company said they found some dog hair on them (which was a few hairs from my house). Therefore, they said they will return covers to me and could not refund me the $440.00 I paid for them. So far, no covers have been returned to me. Very hard to get a hold of someone and speak to them and when you do, they are not polite at all. Before you purchase from this company, look at all their bad reviews!

This has to be the worst company with the rudest customer service.
Please don't buy from this company.
The picture shows the Dash mat that's supposed to fit my car.

NOT WATERPROOF. BAD CUSTOMER SERVICE. Very Misleading. For one, its called Aqua Shed. Mentions all throughout the post that its water resistent, water repellant, but according to the customer service agent it never said "Water Proof". Again, super misleading, very sneaky on behalf of the company. I live in California, in the very dry central valley. It rained for a little bit and water immediately soaked through. Pretty pointless spending $250 on a "quality" trailer. The customer service was the worst part of the whole experience, the woman on the phone sounded irritated from the get-go. She did nothing but explain that my return request was rejected point blank period. No option for returning with a restocking fee. Even though its been less than 2 weeks since i received my shipment. I initially felt comfortable purchasing because the post said we could return with a 20% restocking fee. Never said approval would be needed. This website gives off very professional vibes, but the customer service woman made it feel like a mom n pop shop that makes up their own rules. Will NEVER shop here again. **SEE PHOTOS ATTACHED.

The seat covers are now made in MEXICO and are truly JUNK. They don't fit and there service department is the pits. Tryed to install them on 2023 GMC Acadia. They will not fit the front or rear at all. Called the company and they do not know what to do. They ask for pictures. Ever tried to get under a seat and take a picture? Product is Made in Mexico. Who ever makes these for them must drink a lot of tequila when they are at work. No way to connect the back cover the way the directions call for. Seats bottoms are connected thru the electric seat and catches the hold down when the seat is moved. Pretty sad they can sell these in the USA and claim they make them. Please pass this on and save someone else from this misery. This was a thousand dollars wasted!

The dashmat they made for my 2019 traverse does not fit i sent this picture to them and they said its correct and they expect me to pay the return shipping covercraft sucks

My father-in-law bought a set of the seat covers for his 2023 Silverado and it was a very poor fit everything seemed to be extremely difficult to put on it took 2 guys 4 hours to install and a lot of finger cramps from pulling them on

If you ever plan on buying something here, DO NOT EXPECT a refund. Just keep the item, because even after you return an item with confirmation from USPS you WILL NOT I REPEAT YOU WILL NOT get a refund. These guys are crooks and they keep both your money and the product you ordered. These guys are CROOKS!

Received my cover, and was very disappointed with the quality, it did not fit properly, and it wasn't the fabric that I ordered, will never recommend this place to anyone, I threw it in the trash because after reading some of the review it just be a pain in the butt to try and return it and get a refund

Bought a 300 dollar custom fit front end cover, didn't really fit or function,send it back for refund, took 2 weeks to inspect and now they can't even direct deposit my refund and have to mail a check,,WTF, who's ever heard of that in 2023, do not buy their products, joke of a company!

I ordered a car cover as well as a dash mat. The cover came and fit like a glove. I love it. My only concern is that someone will steal it! The dash mat wasn't a good fit so I sent it back. They worked w/ me on shipping and the restocking fee. I'd order from Covercraft again. I'm not sure why they get low ratings because when I encountered a problem, they worked with me and actually, the cover I got was quality. I wish the dash mat would have fit because it was really well made. Thanks Covercraft!

I ordered a $200.00 cover for my Cadillac. All the catalog pictures showed that the cover went over the wheels. I received the cover and it did not cover the wheels. I called the company direct. I had three questions, 1. Why doesn't it cover the wheels? Answer "Oh we have one that does but it's very expensive!" I said I bought one on line from China for $50.00 & it covers the wheels, What is the point of covering the car if you can't cover the wheels! Cost($5000. 00). 2. Why doesn't it have the white cotton lining to protect the paint? Answer "Oh we have one but it's very expensive!" I just spent $200.00 for your very good cover & I bought one from China for $50. 00. 3. Why doesn't your cover come with a strap & a storage bag? "Oh we have those as an option! You can purchase them" So let's recap the $50.00 one covers the wheels, has a white cotton protective lining, has a strap to keep it on from winds, & has a storage bag! Why should you spend $200.00 for a COVERCRAP COVER? NOT ME!

Do NOT EVER order from these people. They are terrible and could care less about you as a customer.
I ordered a cover in early November with a ship date of 12/7. No communication and no order as of 12/14. I check myself and now it says ship date of 1/9/22! What good is a cover if winter is half over? I call them and they could have cared less. I canceled my order for a refund and they again could not have cared less. There are other covers out there. Save yourself the grief and do not order from them.