Overview
Cover Letter Now has a rating of 4.1 stars from 4,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cover Letter Now most frequently mention great experience, customer service and easy process. Cover Letter Now ranks 6th among Career Advice sites.
The charge you monthly for a one time fee. This company is unscrupulous and should be put in jail. They do not respond when requesting a refund. Do Not use
If you see a charge on your account from the free trial, then you should call them. Their customer service was very friendly and happily refunded the charge without question.
Hi Jackie,
Thank you for your feedback and for sharing your experience with us.
They have great templates. It is so easy to choose from. Love the service. I did not have to break my head and putting something together myself. This is amazing!
Hello!
We appreciate you sharing your feedback and rating us 5 stars!
-Cover Letter Now
I loved every aspect of creating my cover letter. The only part that could have been better was the computer generated skills that didn't apply at all to my occupation.
Thank you, Cindy, we truly appreciate your feedback, happy customers make our days brighter.
I cancelled my account within 4 days and won't refund money stating past billing cycle. If I could give this site zero stars I would because they are unethical when it comes to business dealings
They don't have a clue, they keep telling me that they can keep my money because it was after a 14 day billing cycle even though I was a subscriber for 4 days.
GREEDY COMPANY PLEASE SAVE YOUR MONEY AND GO ELSEWHERE
We are sorry that you had this experience with the service Bea B. We are very committed to provide great customer service. May you please contact us at customerservice@cover-letter-now.com so we can assist you on any concerns you may on your account? We also sent you a private message to help you achieve a timely and secure resolution on this case. Once again we apologize for any inconvenience with our service and we are looking forward in helping you with your account.
Best regards,
Cover-Letter-Now
I loved the basic features and its a great service especially for the price offered
Very helpful as i was not sure how to approach this cover letter
I am very happy with it
We appreciate you taking a moment to share your satisfaction with us, Langston!
This company lied about trial usage. They charged my credit card $22 and refused to give me my money back. Most expensive cover letter ever. Rep also lied and said that he was in USA but was in PR. BE CAREFUL WITH YOUR CREDIT CARD WITH THESE PEOPLE!
Hello M. B.,
We are very sorry if there was any confusion on the terms of our subscription. We do notify our customers at several points that after the 14-day trial, the subscription enters into a monthly subscription service. If you do not cancel before the end of the subscription, either through your account or by contacting us, you will be charged for the recurring amount. The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
Upon reviewing your account we see that you continued to use the service several weeks after your initial 14-day trial ended and that you were even issued a partial refund even though you had used said services after the 14-day trial was over. We certainly did not lie and based on your usage of our services, we took it to understand that you understood the terms of the subscription. Puerto Rico is a part of the U.S. and our agents have no reason to be dishonest with our customers. We definitely pride ourselves on our great customer service and we regret to hear that you feel as though you did not experience it.
Just a brief note of commendation for the excellent, professional customer service provided by Amarilis L. She resolved my issues in a timely manner.
Thank you.
Patricia J.
Hi Patricia,
Thank you for sharing your experience with Amarilis, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I signed up for a 14 day trial for $1.89. After that I called to cancel my trial so I don't get charged any more money, the girl claims to have cancelled my account and then 5 minutes later I get an email saying " Thank you for your MONTHLY SUBSCRIPTION, you will be charged $3 every month" I called again, and was put on hold for over 20 minutes. Never again will I sign up for anything with this company cause its a huge scam and they lie to their customers. I was told my account was cancelled but in reality I was signed up for $3 a month subscription.
Greetings Ganesha A, I’m very sorry that you have had that experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. I will took the liberty to send you a private message to assist you directly if you have any more concerns or issues.
Best regards,
Cover Letter Now
Never thought I would need a cover letter until I wasn't getting any feedback on my resume only. This tool is amazing and I hope it helps me get the job I'm looking for!
Thank you for sharing your feedback and rating us five stars!
Minimalistic, user-friendly, hardly have to put effort in when the platform offers those functions anyway. Could not be more satisfied with the user-experience.
Thank you for sharing your feedback and rating us five stars!
I wish that it would be CLEAR that your templates to help were NOT FREE. There are many out there that are and I would have chosen them. I just felt it was a bit deceiving and I took just over and hour working on a cover letter. Of course, my time is worth something and I was not going to just throw that a way when I have a prospective job to send this cover letter to.
We regret to hear that you feel this way, Arlene, and we would love to take this opportunity to explain some information.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
There is nothing--nothing---in this "create your cover letter" experience that says this service is going to cost money plus a negative pick up subscription. Lazy and sleezy I think.
Thank you, Rohn your opinion is much appreciated!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I wish there was a flat-out 1-time payment option, other than that, this service/resource was incredible and super easy to navigate! I appreciated the smooth process and professional vocabulary.
Hello!
We appreciate you sharing your feedback and rating us 4 stars!
-Cover Letter Now
Why charge the most expensive monthly subscription, ($25) when the best option is $4/month or $25/year?! Unless I misunderstood the charges, they are a bit confusing when signing up.
We’re very alarmed to know that you were not aware of the auto-renewal, Amanda, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@cover-letter-now.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
Cover-letter-now made it quick and easy to put it together and what a professional end product. Hopefully I get the job so I can thank you for being there.
Thank you, Adam, for sharing your satisfaction with us!
Enrique was extremely helpful & polite in helping resolve a billing discrepancy. They credited my Account & I received the confirmation of the credit before I finished our conversation!
Hi Linda, we are thrilled to know that Enrique resolve everything for you, Thank you for taking the time to review our services, we really appreciate it. If you need anything else, just contact us, that’s what we’re here for. Thanks!
It was a great experience utilizing your program. So far, however I have not received an email back from the employer for the position that I had applied for.
Hello!
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. Please be assured that your feedback is highly valued, and we are fully committed to resolving any issues you may have. To address your concerns and provide the assistance you need, we kindly request you to contact our dedicated Customer Service Team. They are equipped to provide personalized support and find a suitable solution for you. You can reach out to them using the link below:
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We are here to assist you in any way we can.
Phone: 844-351-7485
Email: customerservice@cover-letter-now.com
Chat: https://www.cover-letter-now.com/contact-us
As always, we support you as you build a successful career.
-Cover Letter Now
Without any notice or warning, except for some probably extremely small writing, I have been getting charged $20.00 a month for this service in which I'm not even using! You get charged at all different dates and times and I was even charged TWICE in February! When I canceled my subscription, I was sent an email saying I could contact Customer Service any time from 6 AM - 12 Midnight EST. Lie. I called the number and could not reach anyone. I am extremely dissatisfied with this. PLEASE MAKE SURE YOU READ THE SMALL WRITING AND CHECK YOUR BANK STATEMENTS. It's my fault, but this is very upsetting.
Hi Kelsi,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to further explain some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up by the filter as spam or junk mail, redirecting this to the junk/Spam folder. Please, be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
My first cover letter that took me all day to get perfect wasn't saved and because I have to pay for this service, I didn't back it up
From students or entry-level job seekers to experienced executives, our cover letter builder offers jobseekers a fast and easy way to create a cover letter. With pre-written bullet point examples across several industries and recruiter-approved templates, Cover-Letter-Now enables users to download a polished and professional cover letter in minutes.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Pete F,
We are very sorry that you feel this way and had this experience with our services Pete F. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner with a proper resolution.
Regards
Cover-Letter-Now