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M"Mary" B.

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  • 1 Helpful Vote
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Experience: Jobs, Society

Member since May 2019

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1 Review by M

This company lied about trial usage. They charged my credit card $22 and refused to give me my money back. Most expensive cover letter ever. Rep also lied and said that he was in USA but was in PR. BE CAREFUL WITH YOUR CREDIT CARD WITH THESE PEOPLE!
Laura T. – Cover-Letter-Now Rep
Hello M. B.,

We are very sorry if there was any confusion on the terms of our subscription. We do notify our customers at several points that after the 14-day trial, the subscription enters into a monthly subscription service. If you do not cancel before the end of the subscription, either through your account or by contacting us, you will be charged for the recurring amount. The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail

Upon reviewing your account we see that you continued to use the service several weeks after your initial 14-day trial ended and that you were even issued a partial refund even though you had used said services after the 14-day trial was over. We certainly did not lie and based on your usage of our services, we took it to understand that you understood the terms of the subscription. Puerto Rico is a part of the U.S. and our agents have no reason to be dishonest with our customers. We definitely pride ourselves on our great customer service and we regret to hear that you feel as though you did not experience it.

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