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CoutureCandy has a rating of 3.9 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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Quick, easy, beautiful! The quality was outstanding!
Called about a dress that was on sale for 1/2 the cost of the same dress that was listed on their site for regular price. Customer service claims they are different dresses. But one is 216 and the other 495. Would not work with me on getting the sale price. Sad that they won't meet their own prices lol.
I'm always scared buying things online especially from a site I've never used before. It was delivered very quickly with no damages.
They don't state clearly in the checkout that an item is on Final sale like most websites. It is stated in their policy but you have to read it. I notification on the check out would've been appreciated. Now I'm stuck with a dress that doesn't fit me well.
I ordered a dress for a wedding, and even though I paid extra for three day shipping, the dress to not arrive when it was supposed to. Then the company would not let me return the dress, even though I had been told that I could return it. A total waste of money. Plus I had to buy another dress. I'll never buy from them again!
I had to alter all the dresses I bought. Needed the dresses for a wedding but unfortunately I had to get all of them altered to fit my grandma and i
Very disappointed. The material was of very poor quality. Very different from what was shown. Customer service was very good when I purchased but very poor when I asked for a refund. Apparently it was on sale. Even when I returned it on my charge, they could not give me a credit. I tell you, I am really disappointed. I am in Canada, I had to pay $70.00 extra to have the dress and $25.00 to return it. It was terrible and a big expense for nothing.
Found the dress online and price was great. Fast shipping with care.
My wife bought a Mother of the Bride Dress which fits just as expected and looks great. She loves it!
There was some confusion at first with my order. I called and talked to one of your representatives who answered all my questions. She then followed up with me through email. Great customer service!
Every organization has the ability to use discretion when determining whether exception to internal policies may be appropriate in extenuating circumstance. Although I understand this decision is at the sole discretion of the organization and policies are in place for a reason I am extremely disappointed in the lack of consideration and customer support I received.
Based on my experience I will choose not to shop with Couture Candy in the future.
The purchase was perfect, without problems. The dispatch very fast. The dress es authentic just like the image. It arrived in perfect condition. We are delighted with the fabric and the design. Couture Candy is serious and responsible, I had the information of my purchase and shipping throughout the prosess. I will definetely buy again.
Dress ran small would have been nice to offer at least store credit to order something else but if it does not fit it's yours.
The shipping is fast and people are easy to reach.
Very responsive and helpful service.
Although the gown needed some work done to it
I couldnt just wear it the way it arrived
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...