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CoutureCandy

How would you rate CoutureCandy?
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Minnesota
1 review
0 helpful votes
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Loved it!
July 25, 2023

Exactly what I was looking for. Not heavy at all! The back tie-up detail was ideal for me as I was able to adjust it to fit my body since have a wide ribcage and I usually struggle to find the right dress fit. It was a little long as I'm only 5'3", but it was easy trim it. Very pleased with my purchased!

Date of experience: July 25, 2023
Nebraska
1 review
0 helpful votes
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New Customer
April 21, 2021

I was very scared to order from a new site. You just never know. The sizing guide was spot on and the dress was exactly as described. It was shipped and received faster than I expected. Great experience.

Date of experience: April 21, 2021
Philippines
1 review
0 helpful votes
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I love Couture Candy!
October 15, 2019

This is my 4th purchase!
My first review for Couture Candy. You guys are awesome! Never failed to deliver the dress on time. Everything is perfect. I even received a call from their staff to check on hows the dress when I received it. This is the only business that cares for their customers. I'll be back for my 5th!

Date of experience: October 14, 2019
California
1 review
0 helpful votes
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Great experience
October 1, 2023

I ordered a beautiful dress from here at a reasonable price. I was worried it wouldn't get to me earlier enough, so I called, and they were very helpful. I got my dress within 3 days, and I had plenty of time for alterations. They updated me every step of the way, and the dress was as described and true to the size chart. Overall, a great first experience with them. I'll be back

Date of experience: October 1, 2023
Texas
1 review
0 helpful votes
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Great service and beautiful dress
September 17, 2019

Ordered a dress from Couture Candy for the first time and won't be my last! The process was simple and fast, and their prices are lower than any other website. Their size guide was very helpful so the dress fit perfectly.

Date of experience: September 14, 2019
Nevada
1 review
0 helpful votes
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Great Experience
October 25, 2022

I have so far had a great experience with Couture Candy. The dress arrived quickly and in perfect condition. The product is beautiful! However, it does not look good on my body type so I will be returning it but it has NOTHING to do with the quality of the product or the company.

Date of experience: October 25, 2022
Colorado
1 review
0 helpful votes
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I bought two of the same dress for a wedding. I only received one dress in the mail. I called within minutes of receiving the first dress to tell them the second dress was missing. We went round and round via email and phone calls for a month while they "investigated". They said the dress was in the box. It was NOT in the box. I am out a dress and $560. I spoke to managers, they did nothing. DON'T BUY FROM HERE!

Date of experience: November 10, 2022
California
1 review
0 helpful votes
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I love my dress.
May 25, 2019

I love my dress, The only thing that I am not happy with this company is that they did not return my money back for the other two dresses that I bought from them, instead they gave me store credit whuch is valid for 6 months only. Also although I sent my dress for a exchange for size still they subtracted 40 dollars from the original cost.

Date of experience: May 22, 2019
Ohio
1 review
9 helpful votes
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Once you purchase a dress, that most likely wont fit or not as described, then try to return it. You will then have to wait several days for a RMA number, for them to receive it and then to send to supplier to accept the return before it goes to accounting to give you back store credit. Oh by the way, they will charge you 20% restocking fee (with a coupon code you used) and then another 10%. Buyer beware, go shop somewhere you can trust. Very Disappointed. It was fast shipping, that's the only positive.

Date of experience: July 24, 2018
Georgia
1 review
2 helpful votes
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Amazing
June 4, 2021

The customer service was great. The dress arrived extremely fast(less than a week), and the dress its self was amazing quality, the sizing was spot on and all in all the dress far exceeded my expectations. The color was stunning and honestly better than the picture. Very thick material

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Great Experience, Great Quality
May 25, 2019

Overall, my experience with Couturecandy
Was positive. I ordered my 1st dress and another
One for my Daughter. They sent the
Product on time. When we open it we saw the
Product are as same as the online pictures.
Awesome Customer Service. Amazing Product.
I'll Ordered here again and again. Thanks

Date of experience: May 21, 2019
New York
1 review
12 helpful votes
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Restocking fee scam
August 17, 2016

I ordered a dress which was not delivered to me on-time, I was charged 10%-20% restocking fee because I returned it 30 days later, so I paid $100 for a dress I did not keep. Buyer beware of CoutureCandy return policy! It is not in your best interest to shop here.

Date of experience: August 17, 2016
Texas
1 review
0 helpful votes
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My experience
March 31, 2022

I had ben looking for a burgundy Mother of the Bride dress for some time. I heard about Couture Candy from Pinterest. I found a dress I liked, ordered it and got it within a few days. I was very happy with my experience with CC. I will use them again.

Date of experience: March 31, 2022
Florida
1 review
6 helpful votes
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Beware the refund policy!
September 20, 2018

I want to start off by saying the dress itself was beautiful, it was just the wrong size for me. The issue that I have is that if you decide for any reason that you dislike the dress, you cannot get back a monetary refund. They say they'll give you back up to 25% of what you paid but when the dresses are upwards of $200 it is hardly worth it. They do offer you a full store credit but realize that if you buy a dress from this website you are basically obligated to it, there's no going back. It adds a lot of stress to the homecoming process that is very unnecessary. So now I'll have to reorder the dress in a different size as my event is quickly approaching even though i would be much happier getting the monetary refund that I could take to my local mall to quickly find a dress and ease my concerns. I understand that it would be unprofitable from the company perspective to offer refunds but i just wanted to warn any potential customers.

Date of experience: September 18, 2018
Arizona
2 reviews
0 helpful votes
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Shopping
May 31, 2021
Updated review

Great. Easy shopping and website great to navigate through. However 3 day shipping is not an option. I paid for it and received my items on day 7. I was distraught as it was for an event. I don't feel that this represents their company well.

Date of experience: May 31, 2021

Great
May 24, 2021
Previous review

Great. Easy shopping and website great to navigate through.

Date of experience: May 24, 2021
Virginia
1 review
0 helpful votes
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Ordering and delivery were great.
September 20, 2021

The broad selection and ordering experiences were great. The delivery was quick, and accurate. The sizing was off, even though I took my measurements and went by each sizing chart for that particular brand. I ended up having to return my entire order because of sizing.

Date of experience: September 20, 2021
AE
2 reviews
0 helpful votes
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I was a little scared then I received an email after placing my order that my item was out of stock. But I emailed customer service and they promptly reply to me and the promise that my shirt will be on time for the wedding. And I got it before I thought and more that on time. Even after this incident I'm satisfied with the product and the customer service so I can recommend this website for future purchases. Thank you

Date of experience: July 7, 2023
Connecticut
1 review
0 helpful votes
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Beautiful Gown
May 6, 2022

Ordering my dress was so easy, my only disappointment was that there were only 2 sizes to choose from! The dress is just what I expected and is absolutely beautiful! I recommend this website to everyone one, the delivery was quick, especially coming clear across the country! The price was very reasonable also!

Date of experience: May 6, 2022
Tennessee
1 review
0 helpful votes
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Perfect Pageant Gown!
August 17, 2021

Ordered this dress for my daughter as it was exactly what we were looking for. I took her measurements and the dress was true to size. It has a little bit of stretch as well which makes the gown more comfortable in my opinion. Length was great as well for my 5'9" girl.

Date of experience: August 17, 2021
Philippines
1 review
0 helpful votes
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The best site to party
February 19, 2020

Thru this website I was able to attend the party elegantly, because the size chart helps me to get the right fit. I received them on time, and the representative was very accommodating to check the best party dress. Keep it up CoutureCandy.com I will highly recommend you to my family and friends.

Date of experience: February 17, 2020

Overview

CoutureCandy has a rating of 3.7 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.

service
552
value
282
shipping
280
returns
128
quality
934
This company responds to reviews on average within 4 days

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8,421 reviews