Course HeroReviews 357

My mother paid for this and couldn't figure it out. So I tried to see what it was like I hate it. So we tried to get our money back. Well apparently my mom "opened to many them trying to figure it out" (my autistic brother opened them not knowing what he was doing cause its a touch screen) she never saw the screens and we don't see them now. SO no refund oh well but I would never use it.

Hello,
I am shocked by how the course hero still continues its operation with such a bad reputation. The customer service they provide you is so bad, they are not understandable and the customer satisfaction is definitely not their no. 1 priority.
I bought their 1-year subscription and they didn't like it at all because they are not enough resources to utilize. Then, I obviously request a refund from them but they said that they can only change my plan for a 1-month subscription. I agreed but even that is very bad. I don't like their service and based on the other reviews, many people are unsatisfied with the service they provide. I still wonder how they continue to operate with the bad product. I contacted the customer service support with the request several times and was asking for a full refund but they weren't. Accommodating. Please stay away from this business since the service they productive for people is awful and would never recommend it to my friend. There are plenty of other sources that are much better.

I would request all the tutors on Course Hero to stop using and stop answering questions because they will never pay you. Initially, they will take 15 days to start making payments and after those 15-20 days, they will make any excuse to permanently close your account. I urge everybody to please stop using it because today it has happened to me but tomorrow the same thing will happen to you. I had above INR 15,000 in my balance and they simply shut my account. I request everyone to please stop using it. They only take money from the students and make the tutors solve them without paying the tutors. We should not let this scam to continue, I once again request everyone to stop using Course Hero.

They allowed you to see the one or 2 questions they did have the answers for... the rest of it is the textbook reuploaded over and over. So I spent 170 dollars on this, cannot get an answer regarding refunds, although they make it on their site that you can get a refund. Below is the only contact they have ever had with me.

Lou (Course Hero)

Apr 19,19:02 PDT

Hi,

Thank you for contacting us here at Course Hero about your site experience. I am sorry to hear that your experience with Course Hero is not matching up to your expectations.

Our mission at Course Hero is to work together with students and educators to build the biggest and best digital library of course-specific questions and answers to help our members master their classes.

If you would like to leave some feedback about your experience with Course Hero, we have a team here that regularly monitors all the responses that come in and your feedback will be routed to the appropriate team here so that your voice is heard!

If you have any questions, feel free to reply to this email,

Kind regards,

Analou

Course Hero Support
http://support.coursehero.com/hc/en-us

IT IS A TOTAL SCAM!
Course Hero has blocked my tutor account with silly excuses and now blocked my hard earned money amounting $700 again with some silly excuses. They have done this with all the tutors I referred too. I have personally come to know about more 7 tutors to face this scam. They simply get the questions answered by tutors and don't block them within a month or two, by the period some more tutors join the loop and people continue to be cheated. This chain must be broken or they will keep making money with this scam, cheating the tutors.

I was initially a bit sceptical but I always give any subscription based product a one month trial. In the case of Course Hero it really helped me to level up on my Math classes. I usually struggle in math and algebra so when I got into college I was having a hard time with the basic courses. A sophomore recommended it to me and I went through the algebra study guides and they help me to get an A in my class. I got the chance to ask questions to tutors online that I couldn't ask to my professor, since we're a big class and he doesn't have the time answer everybody's question.

I accidentally purchased the annual subscription for this course without knowing that's what i signed up for. After looking over the content I knew this was not going to be helpful. I contacted Course Hero for a refund and filed a claim with Paypal. Course Hero told me they could not issue the return if I had a claim with Paypal so i cancelled the claim with Paypal and they closed the case. Course Hero then said that I "Lost" the case with Paypal and were not able to refund me money. Course Hero was the one who said they could not help me or refund me if i had a claim with Paypal which prompted me to cancel the claim I filed. I believe they did this so they could say that I "lost" the claim fight with Paypal and were not able to refund me. I know any business can refund customers their money especially if they haven't used the product. Restaurants refund customers if they do not like the food, Course Hero can refund money, they just wouldn't and I definitely feel like they scammed me.