CouponCabin Reviews Summary
CouponCabin has a rating of 3.8 stars from 1,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card and online shopping. CouponCabin ranks 1st among Coupons sites.
I read a few of the below posts and I have the same experience. They did refund me the first maintenance fee they charged BUT throughout the months, I tried to make other purchases so that the maintenance fee wouldn't kick in, but I forgot not only they charge a maintenance fee after no eligible purchases within 365 days, they start charging you monthly maintenance fee after that, so the next month they charged another fee. Below someone mentioned $4 fee, and Coupon Cabin said only $2 which is not true, because I'm charged $3.50 (twice) which one they waived, but they wouldn't waive it again. However, their rewards are extremely hard to get. Most of my purchases don't qualify.
I asked very politely and nicely if they're willing to waive the 2nd fee, because I finally found a reward that I qualified, but they just wouldn't waive it and said they've been in business over 18 years and have millions of happy customers and that it's not fair to refund me my maintenance fee twice. I've been with many many many institutions and to keep customers happy, sometimes they're wiling to give a 2nd chance. It does have to be escalated to the managerial level at those times, but I understand they're doing me a huge favour and I'd really appreciated and always try to repay back by referring businesses and/or just be super good because you have to learn after being careless twice. But Coupon Cabin is unforgiving. And like one of the other posts said, it's just a way for them to take back the rewards they've given to you.
So I complained about it and by that time I was talking to VPs and they're adamant about it. Then the next thing I know, my account is deactivated (just like one of the below post reviews experienced), and not only that, after I asked why my account is deactivated, they blocked my IP too! They said they will send me a check via mail of the rewards I've accumulated so far, so I will update my review once I receive that check to let everyone know if they're a business of their own words because they have not responded since I've given them my address yesterday.
Coupon Cabin always alerts me to the best savings opportunities and makes using their services easy and rewarding
Savvy shoppers like you always use CouponCabin to spend less and earn cash at popular retailers! Did you know we also payout our members 90% faster than competing cash back sites? Thanks for the support, David!
They always provide the most current deals and I am happy to shop at the validated sites they feature.
As soon as I posted a comment about their cash back exclusions, CouponCabin cancelled my account. I had been with them long enough to earn over $1,100. What kind of company doesn't appreciate constructive comments and rewards faithful customers with cancellation?
As part of our Cash back program, participating stores have the ability to set cash back rates for certain products, brands and categories at their sole discretion. Please know that if it were up to us, there would be no cash back restrictions (ever). Cash back exclusions are prominently shown in multiple places on CouponCabin.com, including, and among others, under the store's logo on their dedicated coupon page and in highlighted and bolded text on the popup that appears after clicking coupons. Please just refer to these sections when shopping online to avoid any missing cash back due to exclusions. Please contact success@couponcabin.com for any cash back-related questions regarding your account.
I stumbled upon Coupon Cabin by accident and SO glad I did. I have always used another site, but I find I head to Coupon Cabin before I shop now. CC pays pretty much when I want; I don't have to wait months for a payment. There customer service was great. I recently contacted them because a merchant did pay as expected. Within a couple hours they had contacted the merchant and the full credit was in my account. Out of about 15 shopping trips, that was the only time there was a credit issue, but they resolved it right away.
It takes forever to get paid. I don't shop on line and was using the part where you view and earn a few pennies. My account got flagged and they couldn't tell me why. There are plenty of surveys on line that pay better than this and you don't wait months to get paid.
CouponCabin has systems in place which are designed to protect both our 12,000,000 cash back members, like yourself, and our 6,000+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers that you just can't find anywhere else. Please understand that these are intended to be unobtrusive and while we can't share the specifics of how our systems work, the vast majority of account verification changes are temporary. Also, it's important to note that check payments are processed under the same frequency as all other payment methods.
Great site to try new things and earn a little money. They have lots of opportunities to try surveys, discover new games and apps. It's not a lot of money, but it's worth it.
Enough said, Jackie! We keep customers like you coming back with our substantial cash back offers and variety of fast payment options! Thanks for the awesome review!
I somehow missed getting a rather large cash back amount from a dealer and reported it back to these guys. Within days they had the correct amount back in my account. I'd give 6 stars if I could!
Our amazing cash back deals and world-class customer support team keep our members coming back for more! There's truly nothing easier than earning as much as 20% cash back through CouponCabin's speedy, reliable, and substantial offers! Thanks for the awesome review, Pat!
Ive been using Coupon cabin for a few years and have received over $1000 in cashback through either gift cards or cashback (my choice). Along with coupon cabin providing coupon codes to help me save extra money. I definitely recommend! Who doesn't like saving money on day to day purchases!
Well said! It's easy to save and earn heaps of cash when you use CouponCabin's industry-leading offers! Plus, because of our quick payouts and multiple payment options, you're able to see the benefits of your cash back almost immediately! Thanks for being part of our twelve-million member team, Danette!
Shopping at websites through Coupon Cabin is a great way to earn cash rewards & other discounts! It's very easy & worth the effort!
Well said! Thanks to a customer-friendly design and features like the Sidekick browser plug-in, saving and earning on your regular shopping with CouponCabin will never be a hassle! We appreciate your support, Carl!
Very easy to use, and I appreciate the rebates!
I use the Chrome extension, and that makes it even easier!
Our customer-friendly design and innovative Sidekick browser extension make saving money a breeze! Keep coming back and keep getting impressed by our thousands of hand-tested coupons and cash back deals of up to 20% at over 6,000 major stores! Thanks for the stellar review, Burton!
This site is trustworthy and easy to use. I have been accumulating rewards for a few years now and have received my checks when requested.
With cash back rates of up to 20% at over 6,000 stores and thousands of hand-tested coupons to choose from, CouponCabin is the cream of the crop when it comes to rebate sites! We also pay our twelve-million members as much as 90% faster than competing cash back providers! Thanks for the support, TJ!
I absolutely love CouponCabin, I have used it for years and have accumulated over $1,357 to date in cash back rewards.REALLY simple to use, I just included a snapshot of my savings to date. Its so simple to use, with every online purchase I intend to make I check with CouponCabin first and see what the cashback rewards are at the different stores, saves considerably for the holidays but honestly it is great to save all year round. Same merchandise, better sales, and rewards through CouponCabin all on a single site. Win-win for everyone:-) A very trusted and secure, so glad I joined and highly recommend for everyone, it costs you nothing, and it takes no effort to check with them before you buy.
Wow! Congrats on those incredible earnings, Katherine! CouponCabin’s intuitive app and website make saving money a breeze because you should never miss out on the chance to earn up to 20% cash back at over 6,000 major stores during your regular shopping sessions! Thanks for being part of our twelve-million member team!
Easy, high cash back rates, great coupons, great customer service help, speedy question answering. I use Coupon Cabin for all my online purchases and have cashed out a few different times. I like it a lot and think everyone will if they try it.
Our world-class customer support team serve to uphold our status as the best savings site in the game! Keep coming back and keep getting impressed by our thousands of hand-tested coupons and cash back deals of up to 20% at over 6,000 major stores! Thanks for being part of our twelve-million member team, Andy!
CouponCabin is just great. I am rewarded with some of the highest cash back rewards just by purchasing from stores I would normally visit. There is absolutely no downside for this free and useful service.
Well said! CouponCabin’s completely free intuitive app and website make saving money a breeze! Keep coming back and keep getting impressed by our thousands of hand-tested coupons and cash back deals of up to 20% at over 6,000 major stores! And if you haven't already, be sure to check out our Sidekick browser extension for an even easier shopping experience. Thanks so much for the great review, Yat!
This is such a genius business idea! Whenever I see the opportunity to get cash back at a site, I am much more willing to shop there.
Our widespread cash back offers and savings opportunities serve to uphold our status as the best savings site in the game! Did you know we also pay our twelve-million members as much as 90% faster than competing cash back providers? Thanks so much for your great review!
They literally look for ways to rule out fairly earned cash back.
Example: if you have a minimum purchase requirement of $25, and you purchase a $70 item (with tax the order total is $75). You use a $50 gift card to pay toward the purchase and use your credit card for the remainder of $25. You would think that this $25 credit card charge meets the minimum purchase requirement, right? Nope! They actually will arbitrarily conclude that the credit card purchase of $25 includes the $5 in sales tax, completely ruling out any/all cash back. Why doesn't the $5 sales tax fall under the $50 gift card? I don't know, their bot-like responses won't tell me.
Moral to the story: Stick with Rakuten or almost any other cash back site for your rebates.
Unfortunately, per the agreement we have in place with our cash back partner stores, the use of gift cards voids cash back. Please know that if it were up to us, all orders, regardless of payment method, would be eligible for cash back. As you stated, cash back is calculated on the order amount before tax, shipping and any fees are added and after all coupons, discounts and credits are deducted.
I'm writing this review because at first it took me a bit to figure out how this app works but now that I have received my first check I have begun to truly understand how to save by using coupon cabin! It does take a couple months to get a check for the cash back but it's nice to have a little bonus come in the mail by just simple doing a couple extra clicks on items I would have bought anyways. Some of the percentage off coupons don't work but as a common user of Amazon I use the $2 back on every purchase each month as my member exclusive. It didn't cost anything to get this app just a little time to learn the ropes!
Why pass up on the chance to save cash and earn up to 20% back at over 6,000 major stores? If you haven't already, be sure to check out our Sidekick browser extension for an even easier shopping experience. Thanks so much for your great review, Michele!
Was very easy to find a coupon that saved me money. Iwill be using them when I need some extra savings on the things I buy.
You should never miss out on the chance to earn up to 20% cash back at over 6,000 major stores during your regular shopping sessions! If you haven’t yet, be sure to try out our Sidekick browser extension for an even more seamless and rewarding cashback experience. Thanks for the support, Vince!
This company's customer service is one of those incredible things you rarely see. And I mean this in a BAD way. I have never seen such a 180 of customer service in my life.
So here are some tips on dealing with this company, should you choose to:
• Do not question or challenge their business practices for if you do, they will quickly become petty and defensive.
• Don't dare expect them to honor their promised payouts; it's a "free service" as they like to say. You should be happy with anything they give you, even if it's less than they initially stipulated.
• Expect your account to be "terminated" if you have a disagreement with them.
To be clear, they make money from retailer kick backs, so they are not in business as a favor to consumers.
EDIT: They have plenty of similar bad reviews. Also I have not posted a review before so where they get "frequent" I don't know. Rather than deflect, try to do better?
Please know that we take the feedback of our members very seriously so it’s rare for us to hear that we disappoint someone as frequently as we seem to disappoint you. When feedback stops being constructive, becomes disparaging, we believe parting ways is best for everyone.
Had an account for years. Someone else in my household created an account and then accessed a members only offer. This made them immediately close both her account and mine permanently with no recourse. Apparently they expect you to be the overseer of anyone within your household as someone else can violate the ToS on your behalf.
CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such incredible cash back offers, like $100 back on $100 orders, that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to circumvent these rules, we have no choice but to close those accounts.
I followed all the required steps by coupon cabin, creating a login, then adding the item to be purchased in my cart, purchased it and no changes were made. I received an email saying $20 would be credited to my account. I waited patiently and then it was reversed as fast as it was added. Ridiculous! What a scam. No messages or indicators during purchase the CarId.com company doesn't qualify - it was the opposite. Upon following up - response is they don't have a business agreement. What a joke and a waste of time. Coupon cabin is worthless.
The store which you ordered with reversed CouponCabin's commission for your purchase. The two most common causes for a reversal are if a coupon or promo code is used from any source other than CouponCabin (this includes promo codes that are given to you at time of checkout by the site itself) or if your shopping cart was not completely, 100% empty when you clicked on our link. Reversals like this also generally happen when an order, for any reason, is in any way modified, returned, cancelled, exchanged, out of stock, damaged in shipping, or has a price adjustment, or if a payment method is declined/changed/rerun or the order was picked up in a store. If an item is pre-ordered or backordered, cash back will be reversed as well. In addition, if you purchased three or more of the same item, cash back will be reversed. Please know that we note that we're on your side here since we didn't get paid for your order either.
From the business
At over 20 years old and with over 14 million members, CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for the removal of reviews.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please know that we’re not fans of fees either but in this case they’re necessary for the proper and legal functioning of our cashback program. A maintenance fee is only triggered when (a) you have not made a cashback eligible transaction in 365 days AND (b) your account balance is below $10. Said another way, as long as you use CouponCabin to make just one, single cash back transaction in the course of a year, this fee will never be applied.