Costco

Who was the genius that decided to do away with the Costco Combo Pizza?
THAT was 80% of the reason that we maintained membership here ….!
What a STUPID decision!

A good company that cannot resolve problems of their own Costco has always been a company that I shop and love to respect but until recently back in May 2022, I purchased a 75 inch LG TV that was delivered to my door. Upon installing it myself, I have discovered the screen was chipped and the screen was damaged. The very next day I contacted Costco Customer Service and the said they will deliver a new one to me. However, it takes 2.5 weeks before my new TV was delivered. But then, the second New LG TV was also chipped and damaged. Both 75 inch piece of junk were sitting in my home for nearly a month, until I decided to call a junk collectable company to collect it. I have prove and photos of the damages on both TV and it costed extra me CAD$400 from my own pocket to pay the disposal company to get rid of the junks. Now in September 2022, Costco call me and requires me to pay for the two TV since they weren't been collected by Costco. I am saddened about this news and the effort that Costco is trying to bully their customer and squeeze every penny from innocents as this is not the customers's fault. I am trying to seek to take immediate legal action for a team of people to follow up for an error a big company causing me distress to my health. A big company like Costco bullying innocent buyers and harassing their customers. This is very bad and not respecting their customer. In my past experience, a company should never fight with their customer. In the end, the business bureau will eventually get involve and will for sure damage the reputation of a big company like Costco. Costco should be smart enough not to harass their customer for a payback if there is significant evidence that the damaged was entire caused by their quality control team or the delivery team. A lawsuit should always result in favour of the customer not the company. If Costco continues to harass and bully me and my family, I will escalate this entire situation. Damaging a brand on social media is much easier than filing a lawsuit. It will do no good to a big company like Costco and it will Only result in financial loss to the brand.

Even though I have 2 bad experiences, I will probably still try it one more time. Mainly because the lenses are more than 50% less than outside optical stores. Yes, I'm gluttoning for punishment.

Here's my experience. A few years ago, I bought 2 complete pairs of eyeglasses with progressive lenses. It came with Anti_reflective and Anti-Scratch coating. The only difference is the 2nd pair was not photochromatic / transition lenses.

I wore the 1st pair for a couple of years. Then the temple hinge broke. I had never had any of my past glasses break here. This pair was a Zegna brand frame which I paid a premium of $120.

Then, I wore the 2nd pair. After only 9 months of gentle washing with only water, the Anti-Reflective and Anti-Scratch started peeling. This has never happened to my previous glasses. When I went to Costco to ask about this, the optician said it was like this. NOTE: this did not happen to the 1st pair.

The other thing I am annoyed about is the fact that the lenses on the two pairs were different in quality even though I PAID THE SAME PRICE. The optometrist showed me on the computer that my 1st one was Hi-index 1.65 or 1.67 and the 2nd was only a 1.59 / polycarbonate. That's why the 2nd felt heavier. Because it was! At the time I purchased these 2 glasses, there was only 1 price for thinner lens ($130). They should be the same. In 2020, the polycarbonate is $130 and the Hi-Index 1.67 is $160 for progressives.

They said i had to return items to ups store or warehouse whe. It was their imbecilic box packing that caused 12 pounds of sugar to burst over everything. Customer service no help. I will not order from them and plan to shop in warehouse rarely, if at all.

CAUTION! If you are offer a "promotion" when opening your membership at the store DO NOT TAKE IT! Is a scam. I just found out a was a victim of it!
I went for a regular membership and the employee feed me FALSE INFORMATION stating that if I open the most expensive one, the executive one, I was going to receive a gift card for the same value of the membership making it essentially Free. Of course I took the deal thinking it was great, but it was all LIES. I just called customer service after receiving a gift card of only $60 (not even half of the cost of the executive membership) and they told me that what my account shows is that the employee opened a gold membership worth $60, then upgrade that membership to the executive one on the same day and then got me approved for the credit card with them. So out of their lies the employee made a great sale with me with a brand new membership, an upgrade to a more expensive one, and a freshly opened credit card on my name. Which looked GREAT on their numbers and quotas and instead of offering me something to make up for the SCAM they just down grade my membership (that I do not need or want anyways), and "apologize" for been "missed informed" by their employee. NOTHING ELSE! Showing just how much they care about their customers. This is why we are now a Sams Club family and NEVER looking back. Costco is just taking advantage of you how ever they can. DO NOT ACCEPT ANY MEMBERSHIP PROMOTIONS FROM THEM.

Update... when two different guys came to pick up the Costco fridge to return it they were awesome and they were far more nice than the two that dropped it off and they asked why I was returning it and I told him it was because the other guys would not move the older fridge. He said that's too bad since they would have done it no problem so I guess it just depends on who delivers your Appliance and Costco is incorrect In saying that they absolutely will not move you're older Appliance. If I ever have to deal with a third party mover I am going to request those two nice guys. But as my review says below Costco has no customer service when it comes to appliances but okay customer service in the actual warehouse.
Not everything is black and white and the customer service with Costco is just that, no gray area whatsoever. When I ordered a new fridge the delivery guys dropped it in the kitchen didn't install it at all, they were happy to try to haul away my old fridge even though it was only 3 years old and there was nothing wrong with it so I wanted them to leave it at the front door instead of taking it away. They absolutely refused, the drivers as well as someone from their company. One person at concierge Costco said no we absolutely refuse to move the customers old Appliance. Even though Haulaway is actually moving the appliance. They're absolutely stupid and ridiculous. Three more people at the regular customer service number also said nope it's not their policy. At least one of the delivery guys said I should email Costco and tell them to make it right and get them to move the fridge down the five steps to the front door. Found out Costco doesn't have an email for their customer service it's either phone call or chat. Very very little distance yet they would rather go through the time and expense of returning the new fridge than to do that. The absolute worst customer service ever!