Costco

Ok, we all LOVE Costco - me included. However, if you buy a TV they tell you get a "Free Warranty" but if you return/exchange the TV without the warranty they refund you $100 less than what you paid for the TV. The "warranty" is an envelope that has the TV serial number on it by a large ALLSTATE logo. It looks like an advertisement because inside the envelope is a flyer to call ALLSTATE. If you can't find the envelope they keep $100 of the total cost that you paid for the TV. We actually were exchanging the TV for a $2,000 Sony. When we paid for the new one they said, at the register, you get a free warranty. We said we don't want the warranty but they kept saying you didn't pay for it because on your bill they have a -100 a 99.99 charge under the full cost of the TV. You do pay for it because if you don't keep track of that envelope they will keep $100 if you ever return/exchange the TV without bringing in your "free warranty" flyer. I don't know about you all but we never buy extended warranties. Sidenote: I went home and was able to find they envelope for the Samsung we returned so they refunded me another $99 so I ended up with a full refund - The manager said "See, all you had to do was go get the warranty" OMG the "free" warranty that we didn't even want? At least now I know to keep this flyer on our new Sony.

My package was damaged while in transit. Called customer service and the refund was Promptly issued!
Thank you Costco!

UPDATE: I am now almost a MONTH into figuring out a game plan to fix this laptop. At first the battery might've been swollen so they made me bring it to a local repair shop. Then they tried making me pay $350 for the repairs which I do not have. They looked at the photos and decided it may not be swollen so I can try shipping it in but that will take another 7-10 days. I'm very upset. I let them know right away that it's important this problem is solved immediately because of me starting college and it's still taken this long. Not to mention the emails that take 3-4 days along with messages to call them for "important" updates which is usually things that can be sent THROUGH an email. I am absolutely cancelling our Costco membership after this crap of an experience. I will also be telling every friend and family member with a membership about this.

I bought a laptop here a year ago. A few days ago it snapped when I went to open it and a bunch of plastic shards went everywhere. The hinge is visibly locked in place and unloveable. I had been trying to get the manufacturer to fix it but they ended up losing my case number (I'm guessing since they never reached out after I sent them the photos they requested) and when I contacted Costco I never got updates after they said they would reach out to the manufacturer as well. I paid for this for school with school funds and never thought it would break when I'm just about to start a term. I told them I don't have time to have this shipped, fixed, and returned because of classes and they insist that's all they can do. The first manager to help didn't even want to find a solution and it took a second one to figure something out and sympathize with the situation. I'm going through concierge a second time but I do not want my device anymore. I had to buy a second laptop because I don't trust mine to be fixed within a week. I am very dissatisfied with my $950 purchase as it proved to be extremely unreliable.

Anthony was on time worked quickly removed all unpacking materials. Install went very smooth. Very professional

The Costco call center is the worse service I ever experienced. They are very rude and not helpful..

"Fresh Cut Rose" bunches are not oftenly replaced with new bunches.
At least old ones could be given at some discount like in other stores.

I purchased 4 Michelin - X Tour A/S T + H Saturday.
I drove to CA and back, 540 miles.
My mpg dropped by 7.
They are very noisy.

We bought a new refridgerator and delivery was scheduled on a Saturday. We contacted Costco to see when delivery would be there and they said sometime between 2:00 and 6:00, so anotherwards we were waiting practically all day for delivery. The delivery guys finally showed up about 4:15. We prepared to make their delivery easy by clearing out the old fridge and moved all our furniture in the hall, livingroom and kitchen. Once they unloaded it was discovered that the box had already been opened and there was no styrofoam packing around the fridge. The fridge was damaged in four different spots and the box had another customers name on it. Why was the product not checked before loading especially if box had been opened already and another customers name on it? If this had been discovered why didnt they call and tell us it was damaged and they would have to reorder instead of making us wait all day for delivery? Now we have to wait another week (maybe, who knows?) Ive been very happy with Costco in the past, but this really pisses me off. Weve always bought groceries and clothing products from Costco, this is the first big item we have purchased and probably the last. Well see if they come through next weekend, if not Ill get my money back and go elsewhere.

I moved recently and as I was very short on time I decided to order all my appliances at Costco.ca ( in total 6 major pieces were ordered). Although the ordering process is really simple, the delivery process is not only not reliable but also bad.
On the last delivery of my new stove, I received an email that the stove was to be delivered on Dec 19 but never got a call to confirm an hour. I took a day off from work and waited the whole day and nobody showed up. Called Ovation Logistics the delivery company and Costco. They told me they could not pick up the stove at the factory and that the next delivery window for me was Dec 28! No apologies, no way to speed up the delivery and a measly compensation of 50$ was offered to me for the inconvenient. As to Costco Customer service, they were quite sympathetic on the phone but totally USELESS... Talk about an inconvenient when you do not have a stove and guests for Christmas dinner! On dec 28. I finally received the stove which was literally dumped in the middle of my kitchen with no help to level the legs nor set it up. Ladies, let me tell you that it is quite hard for a single woman to level a stove and set it up. I called Costco again to complain about the cavalier attitude of their delivery service and after 45 minutes waiting on the line, I was told that I should have read the delivery policy and that they were not setting up the appliances. And to add insult to injury, Costco offered me 50$ to compensate for the awful experience I had with them. When I refused and told them it did not feel
Like they acknowledged the many mistakes made and major inconveniences I endured, the guy on the phone was abrupt and impolite. The appliances I bought were not on sale or cheaper than anywhere else. I just made the mistake to to trust Costco"s reputation. Please learn from my experience and purchase your appliances somewhere else...