You guys hire some great people with outstanding skills and customer service. I've NEVER had a bad experience here. Unfortunately, Im not able to say that anymore, due to how poorly Travis P. Treated me today. Let me explain.
I came in today and it was a perfect shopping day, compared to your busier day's. Shopping was a breeze. I came up to register 8, where Travis P. Was my helper today. He didn't greet me but bossed me bluntly, "put your small stuff on the belt", and I just stared in shock at him while grabbing my things out my cart. He approached my cart and started tossing my things on the belt. I politely asked, "do you have any boxes today?", he shrugged and said, "No." I continued to help Travis put my small items on the belt, then I walked up to the debit machine.
He began to ring my stuff up, tossing it to the side aggressively and it started to pile up. So I walked over and began putting my stuff in the cart. I asked Travis, "Are you having a good day?" He didn't reply. I'm not sure what I did to offend him to be honest. I young man walked up to the register to assist me with putting my things in my cart. This young man said, "miss, I got this, you don't do this." He was the such a nice kid.
I asked him if Travis was ok. He said, "Yeah, Travis is good. Right Travis? And Travis aggressively points at my cherry tomatoes barcode and loudly demands from this young man, "Get the numbers on these tomatoes?" This young man does it no problem because it's obvious he knows how to separate his feelings from his job. This young man comes back and replies to Travis to lighten up. This young man says to me next as I begin to move on, "this is not ok", and I replied, "oh, I know, Im leaving a review."
I want to knowledge this young man for having perfect customer service that Im used to getting when I come here. I like to say Travis is very unhappy and we are praying for his frown to turn upside. We all have to work, so make the best of yourself while you do what you have to.
Costco is a great store. Sells good products and stands behind them. I have shopped there for years and am very satisfied.
Can I give -ve stars? That should be an option. At least let me do 0 stars. Are you kidding me.
What happened to customer service. Do they even know what that is.
I ordered a table and chair outdoor set from Costco.com. Scratched the first time. Requested driver to take it back. Delivery guy started cussing in my backyard because I refused the order. Really, I am well within my right it is not a $2 item buddy. It was *******@2500 item.
Anyway item out of stock had to reorder again. This time worse scratch on table and again they offered a replacement to show up on 6/30. No one ever showed up. 6 1/2 hrs later on a call with no luck getting anywhere. Finally I was able to get hold of Coscto.com and requested a full fxxxxxx refund. Oh my God this is the worst customer service I have ever seen from Supervisiors to mgrs to delivery team.
The right hand nows nothing about their left hand. Better yet fingers within the same hand know nothing. It is that bad.
Never ever ordering anything from Costco.com. I will go get it in the store but other than that stay away. You will regret it..
How long does one have to wait for an online customer service?
I tried to call by phone and they said the wait time is 63 minutes!
Worst CS ever!
Costco only have wide range of products and also cost efficient. Everytime i save some bucks when i purchase here. Thanks
Recently we mad a huge purchase for my sister wedding. As-usual the pricing and the quality top notch. Thank You Costco!
Meat quality has been suffering. Just made Corned Beef for Easter, Gawd awful tough!.
Prior had been tender, now, shoe leather.
Great premise and they're stringent enough with checks that not just anyone can get a Costco card. It's simple and straightforward.
Great for your bulk buying needs. I don't know if you need 120 rolls of toilet paper, but if you do this is an easy place to get it.
Sent 4 different peer owners gift cards before holidays. 3 of 4 show nothing received. Costco says can't help. What?
Our company purchases many great items from Costco. Buying in Bulk does help you save a great deal of money!
I love shopping here... just make sure u have a truck... I always leave that store with so much stuff.
Directions with pictures made it really simple to put the gutters up, would highly recommend them to family and friends
I am not renewing my membership as they advertised an item and didn't have stock and refused a rain check.
The say 100% satisfaction, but the reality is something else. They will NOT honour written statements for their return policy.
Waiting on the actual install. Will have to report back later. I am pretty confident I made a good choice.
Has anyone had any issues with the cooked wings at costco. Last 2 times they were under cooked and fatty
I was at Costco and I saw a naked employee dancing the bathroom while I was trying to hold my bladder this is unexpected knowing I have a 13 year membership this is DISCUSSING UNEXPECTED and I'm canceling my membership here and I hope your naked employees get STDs and my baby sister and me are traumatized what's wrong with a 20 year old having a normal day with her 5 year year old also I saw a pack of ants merching in the door which made me I'm switching my membership to BJS I HOPE HOU PEOPLE CANCEL YOUR MEMBERSHIP, love Katie.
Answer: Go to. Costco.com and after you give them your zipcode you will be given locations of warehouses near you with phone numbers. The website will link you to a lot of information about Costco.
Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.