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costco.com
California
3 reviews
3 helpful votes
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Good shop
February 21, 2013

Good shop. It's not the best but I found what I was searching for. This company has fast and save order delivery

Date of experience: February 21, 2013
Illinois
1 review
0 helpful votes
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TRAVIS P. Can't do what you guys do.
July 14, 2022

You guys hire some great people with outstanding skills and customer service. I've NEVER had a bad experience here. Unfortunately, Im not able to say that anymore, due to how poorly Travis P. Treated me today. Let me explain.
I came in today and it was a perfect shopping day, compared to your busier day's. Shopping was a breeze. I came up to register 8, where Travis P. Was my helper today. He didn't greet me but bossed me bluntly, "put your small stuff on the belt", and I just stared in shock at him while grabbing my things out my cart. He approached my cart and started tossing my things on the belt. I politely asked, "do you have any boxes today?", he shrugged and said, "No." I continued to help Travis put my small items on the belt, then I walked up to the debit machine.
He began to ring my stuff up, tossing it to the side aggressively and it started to pile up. So I walked over and began putting my stuff in the cart. I asked Travis, "Are you having a good day?" He didn't reply. I'm not sure what I did to offend him to be honest. I young man walked up to the register to assist me with putting my things in my cart. This young man said, "miss, I got this, you don't do this." He was the such a nice kid.
I asked him if Travis was ok. He said, "Yeah, Travis is good. Right Travis? And Travis aggressively points at my cherry tomatoes barcode and loudly demands from this young man, "Get the numbers on these tomatoes?" This young man does it no problem because it's obvious he knows how to separate his feelings from his job. This young man comes back and replies to Travis to lighten up. This young man says to me next as I begin to move on, "this is not ok", and I replied, "oh, I know, Im leaving a review."
I want to knowledge this young man for having perfect customer service that Im used to getting when I come here. I like to say Travis is very unhappy and we are praying for his frown to turn upside. We all have to work, so make the best of yourself while you do what you have to.

+6
Date of experience: July 14, 2022
California
3 reviews
14 helpful votes
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Costco is a great store..
February 13, 2015

Costco is a great store. Sells good products and stands behind them. I have shopped there for years and am very satisfied.

Date of experience: February 13, 2015
Arizona
4 reviews
2 helpful votes
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Bbq
June 30, 2021

Do not trust this company I bought a bbq more thanks month and they do t know when it's going to delivery.

Date of experience: June 30, 2021
California
2 reviews
1 helpful vote
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Can I give -ve stars? That should be an option. At least let me do 0 stars. Are you kidding me.
What happened to customer service. Do they even know what that is.

I ordered a table and chair outdoor set from Costco.com. Scratched the first time. Requested driver to take it back. Delivery guy started cussing in my backyard because I refused the order. Really, I am well within my right it is not a $2 item buddy. It was *******@2500 item.

Anyway item out of stock had to reorder again. This time worse scratch on table and again they offered a replacement to show up on 6/30. No one ever showed up. 6 1/2 hrs later on a call with no luck getting anywhere. Finally I was able to get hold of Coscto.com and requested a full fxxxxxx refund. Oh my God this is the worst customer service I have ever seen from Supervisiors to mgrs to delivery team.

The right hand nows nothing about their left hand. Better yet fingers within the same hand know nothing. It is that bad.

Never ever ordering anything from Costco.com. I will go get it in the store but other than that stay away. You will regret it..

Date of experience: July 1, 2021
Illinois
1 review
4 helpful votes
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Worst customer service!
December 1, 2017

How long does one have to wait for an online customer service?

I tried to call by phone and they said the wait time is 63 minutes!
Worst CS ever!

Date of experience: December 1, 2017
Illinois
2 reviews
0 helpful votes
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C for Costco
March 18, 2018

Costco only have wide range of products and also cost efficient. Everytime i save some bucks when i purchase here. Thanks

Date of experience: March 17, 2018
New York
4 reviews
1 helpful vote
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A legit store
May 14, 2017

Recently we mad a huge purchase for my sister wedding. As-usual the pricing and the quality top notch. Thank You Costco!

Date of experience: May 12, 2017
Nevada
1 review
3 helpful votes
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Meat quality has been suffering. Just made Corned Beef for Easter, Gawd awful tough!.
Prior had been tender, now, shoe leather.

Date of experience: April 21, 2019
GB
2 reviews
4 helpful votes
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Great premise and they're stringent enough with checks that not just anyone can get a Costco card. It's simple and straightforward.

Date of experience: June 19, 2016
New Jersey
7 reviews
42 helpful votes
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Great
February 22, 2016

Great for your bulk buying needs. I don't know if you need 120 rolls of toilet paper, but if you do this is an easy place to get it.

Date of experience: February 22, 2016
California
2 reviews
1 helpful vote
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Sent 4 different peer owners gift cards before holidays. 3 of 4 show nothing received. Costco says can't help. What?

Date of experience: December 28, 2023
Nevada
10 reviews
3 helpful votes
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Our company purchases many great items from Costco. Buying in Bulk does help you save a great deal of money!

Date of experience: October 30, 2015
Florida
9 reviews
7 helpful votes
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Costco Is Great!
June 1, 2015

I love shopping here... just make sure u have a truck... I always leave that store with so much stuff.

Date of experience: May 29, 2015
Oregon
1 review
0 helpful votes
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Easyon gutterguard
November 4, 2018

Directions with pictures made it really simple to put the gutters up, would highly recommend them to family and friends

Date of experience: November 4, 2018
Arizona
1 review
0 helpful votes
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I am not renewing my membership as they advertised an item and didn't have stock and refused a rain check.

Date of experience: November 17, 2017
Canada
1 review
1 helpful vote
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Return policy is BS
April 28, 2018

The say 100% satisfaction, but the reality is something else. They will NOT honour written statements for their return policy.

Date of experience: April 28, 2018
Alabama
1 review
0 helpful votes
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Waiting on the actual install. Will have to report back later. I am pretty confident I made a good choice.

Date of experience: February 10, 2022
Canada
1 review
0 helpful votes
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Cooked wings
February 2, 2021

Has anyone had any issues with the cooked wings at costco. Last 2 times they were under cooked and fatty

Date of experience: February 2, 2021
Virginia
1 review
0 helpful votes
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UGH
February 14, 2022

I was at Costco and I saw a naked employee dancing the bathroom while I was trying to hold my bladder this is unexpected knowing I have a 13 year membership this is DISCUSSING UNEXPECTED and I'm canceling my membership here and I hope your naked employees get STDs and my baby sister and me are traumatized what's wrong with a 20 year old having a normal day with her 5 year year old also I saw a pack of ants merching in the door which made me I'm switching my membership to BJS I HOPE HOU PEOPLE CANCEL YOUR MEMBERSHIP, love Katie.

Date of experience: February 14, 2022

Overview

Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160