Costco

I placed an order on costco.com and received an order confirmation minutes later. I noticed that the order had my old address so I immediately called the customer service number and told them about the problem. They said they would take care of it since the order didn't ship and wouldn't ship until the next day. Unbelievably, they didn't relay the error to their shipping customer service until 2 days later -- after the order had shipped, then, nearly a week after I placed the order I get an email saying nothing that they can do about it. I call up the customer service number and after the woman who says she is a supervisor tells me that all they can do is cancel the order and have me rebook the order. I said that this is ridiculous because now I do not have the gift that I ordered. She says, that's what her supervisor said, so I asked to speak with him. She says ok, then I'm placed on hold for 30 minutes. I finally called on another line and the customer service person says that she reached out to the prior agent and that no supervisor had been contacted. Unbelievable. This is not an on-line system, its a throwback to the stone-age. Gene Yamamoto

I ordered a sofa online on 1/27 on1/30 I received an email showing the sofa was now $200 off I contacted customer service online Keiorsha D gave us the $200 off promotion Costco's customer service is great.

Costco is still my top 1 stop! Their Kirkland signiture collection is still a great value. Recently they had price increases but I still think its a great value overall.

Absolutlely love the it here in our town. We typically save 50% or more from other grocery stores and have never had an issue with any type of return. I would highly recommend a membership.

Costco's is well-known for offering the lowest prices. CEO Jim Sinegal says "We don't want to be one of the casualties. We don't want to turn around and say, 'We got so fancy we've raised our prices" Costco uses effective strategies throughout the organization to keep prices low. For example, have you ever seen a Costco ad on tv? The answer is no. Costco saves 2% annually by not advertising, instead redirects its revenue towards saving you money at the register. Also, much of the revenue goes towards paying its employees a fair wage. Costco's CEO says "You don't have a very motivated working-class; it starts to affect the dynamics of the economy. If workers are disenchanted and disenfranchised, productivity losses will go along with that" (James Sinegal). You might think that higher wages would cost the company money. Instead, Costco benefits from treating its workforce fairly resulting in loyal, happy, long-term employees, which in turn leads to saving the company money and if Costco saves, you save. CEO Craig Jelinek once told his successor Jim Sinegal "If you raise the price of the effing hot dog, I will kill you. Figure it out." An example of how passionate Costco's employees are about keeping its prices low. Even a food court employee named Josh Smithon stated on Quora that Costco loses money in its food court (2017). The low-cost food court items like the hotdog are put in place to keep you happy. You can always expect to find low prices while shopping at Costco and you'll have the satisfaction of knowing you're supporting a company that takes care of its employees.

My opinion is that Costco is falling behind. Their swich away from Amex was the first straw. I can get another VISA card anywhere and CItiBank's customer service is way worse than Amex'. I appplaud their accepting VISA now, however. Secondly their delivery service has gotten worse. I ordered two-day grocery. It comes 6 days later in a beat up box. Probably third party, but still. Amazon and others seem to be able to do it. Finally, their brand isn't what it was. I've tried several Kirkland Brand items and some are fine and some aren't - do now always expect the best or the cheapest. Add in the hassle of parking, the checkpout lines, the non-existent in-store customer service, and you are looking at a 3 tops. In fact, I have lowered my membership status to regular after years of going executive. If you spend something like 200 - 300 average monthly, the executive executive membership might be worth it. Otherwise, to me it is't the only game in town and honestly, the just don't try as much as they used to

I have been a Costco member for
About 30 years. I recently purchased a
Case of organic mangos for an event
For my son. When cutting the mangos
A couple days after purchase, the
Entire case was rotten. They were firm
To the touch yet around the seed, soft
And brown.
I always unpack-age and wash my
Costco produce upon arriving at
Home. Then the packaging gets
Recycled where possible. In this case I
Washed and set the mangos out on the
Counter to finish ripening. It was trash
Day the next day, so all the packaging
Went curb-side in bins.
Once I saw that 100% of the case was
Inedible, I decided to take a photo of
The entire lot so that I could get a
Return at my next Costco visit.

I explained the situation and displayed
The photos of the merchandise and
The clerk indicated he had to talk to
Another employee. I waited and upon
His return he indicated that because I
Didn't have the packaging, he would
Complete the return as a curtesy, but
He would be leaving documentation on
My account as to limit my ability of
Asking for a similar return in the
Future.
1 literally spend about $40k in produce
At their store annually, and they decide
They are going to lecture me about my
Return and, furthermore, plan to ding
My account with a red mark. All over a
$12 item.
I walked away without processing the
Return. I am appalled and
Flabbergasted.

I am, in no way, in the habit of making
This kind of return, even if that would
Be known as a limiting factor.

I plan to call corporate on Monday.

I was having problems with my Phonak phone purchased for $1500. Called the hearing aid department and told them the problem. They told me to bring it over and they will look at it and see if they can find the problem ( no dial tone) I went over and the hearing aid centre Manager ( Hailey) took the phone and I explained what the problem was. The phone was working fine but no dial tone and full charge.
She asked me where I purchased the new battery from. I told her I bought it in line.
There is no problem with the charger etc but she asked me this question. Then she said
Thete must be a problem with the phone Jack. I explained no issues with the phone Jack.
Any ways she looks at the phone and says well the phone is in good shape so I don't see any issues with the phone. No attempt effort to fix the phone but find faults and send me away. She finally says well we cannot do anything with the phone the phone has seen better days and I reacted to her comments and said you have not even looked at the phone and asked me to drive all the way and did nothing. I said thanks for nothing and as I was leaving she said I can buy another phone on line.
Very frustrating to come down and no effort put in to try and resolve my issue. I am not sure how she became a manager. Very bad service and no customer service skills.
Very disappointed. All readers please be aware they will sell you but there is no after sales service.

There was no sign warning me that Cosco does not take Master Card until after 2 hours and two carts of KidsXmas presents, I had to leave the store...Empty handed...WHAT A WASTE OF TIME, NOW... PUT A BIG SIGN AT THE ENTRY LISTING WHAT CARDS YOU ACCEPT/DO NOT ACCEPT...So others (and there was one behind me) that had the same problem.) other customers don't hit this obstical.
*******@nc.rr.com...depressing!

Just lost all my respect for Costco Customer Service. Purchased a dishwasher and the price included delivery and installation. Received a conformation email showing the delivery would be in the morning and installation would be in the afternoon. The item delivered on time but never heard from the installer. Called Costco and turned out they dropped the ball on scheduling the installer.
With the old diswasher already ripped out and the new one sitting in the middle of the kitchen floor we had to install ourselves.
Company was coming for Thanksgiving and we needed the kitchen.
Called Costco Customer Service, explaning the problem and requested reimbursement for the installation cost.
THEY DECLINED.
Customer service explained that they could have rescheduled a installer for after Thanksgiving so their not refunding install cost.
What a heartless attitude. We pay for installation and Costco pockets the money because the don't have to pay the installer.
Never again will we depend on Costco for these type of services.
Can't believe they would RIp-Off a long time customer like they did!

If you pland to send a love one, Wife Husband, son, etc, to work at Costco, think it twice, Costco brain wash the employees to think only on Costco, slave them and make the believe the need Costco on their live first in order to survive, some how manipulate the employees like a slave, no matter what happened in the employees family life, Costco is have to be first, ask any Costco family members and you will se is like Costco have a devil pact, Costco manipulate the employees, EEOC nee to look into it.

This is not the first time with costco online but certainly the last. I had ordered a bose soundflex 2 weeks ago. I still haven't received it. Had a party andy now Vacation is gonna pass me by with no order in site. I called about a week ago and they canceled my order and were supposed to send it to me before I left for vacation. The site still says that they have done nothing. I have the executive membership but this may be the last year. I will definitely not buy anything from Costco online again. This isn't the first time either, I ordered a $800 irobot vacuum last year and it took over a week to get to me. It eventually did but only after I called Costco telling them I hadn't received it yet. That package came on its own the next day I called but the person I talked to said they couldn't help me and I should make a police report which I was gonna do if it didn't arrive the next day. My point is, they have no idea where their packages are once they leave Costco. Worst experience ever!

I purchased 72 "Hatch Chile" Tamales for $89.95 delivered and wondered how they would arrive in Florida still frozen. They arrived, but 1.) weren't frozen. The advertising Photographer made them look like regular Tamales. 2.) They were LESS than 1/3 the size of normal tamales at only 1.5 oz. Each. A "normal" tamale is 5 oz. They were advertised as "Hatch Chiles Tamales" but the package said 3.) Black Bean Tamales. 4>)The manufacturer was Texas Tamale Company although a sewn on tag said Made in Mexico and no pre disclosure was made. 5.) Costco made excuses and referred the matter to Texas Tamale Company who made no representations to me either before or after the sale. Costco deceived me, not them. 6.) Here's the kick in the head: A normal serving of Tamales is 2 Tamales. That's 10 ounces.
To get a normal serving of these, it takes 6.66 tamales@ $1.09 each (the cost per AND the typical cost of the average Tamale (+/-) making the serving price of THESE to $7.27 per person. Total deception. 7.) The wrappers were oversized by 40% to suggest volume that wasn't there. WATCH OUT, PUBLIC!

I bought a virtual Costco card online for $500 thinking it'll be easy to make purchases when I visit the warehouse. BIG mistake! I never received the card in my email and when I called they said it could take upto 5 business days to arrive IN MY EMAIL! I tell them the policy states upto 24 hours and the guy is smug enough to say ok so call back later! I told them to go ahead and cancel the order and that took another hour to do and they told me it'll take a few days to get the money back. Ok cool - I wait for a week and no money so I call again and I'm with someone for a half hour while they tell me it can't be done and I have to wait for 4 weeks for my bank to release the hold! I work at the bank so I know it's not the bank that holds incoming funds but I tell them it's not from a bank even - I used a PREPAID visa to buy the Costco card- oh that's when things get worse and they're like that could take every longer - longer than 5 weeks to return money for an order that was cancelled within half an hour for a digital card! I'm still waiting for my money and it's been a colossal waste of my time - COSTCO is the worst!

Ordered Kenmore Washer and Dryer from Costco.com. Both appliances got damaged by forklift and had to reject the delivery on the spot. 2nd try was nothing better, products were unscratched, but accessories were wrong. Gas dryer came with 230V cord instead of the gas line connector. The guys forgot to connect the cold-water line to the dryer for its steam function. Once they left, noticed that the guys also reversed the hot and cold-water lines on the washer. The 3rd try was the worst of all.
First, they were mad for their workload and showed nothing but angry faces while doing their jobs. They connected the water line to the dryer and installed the Y connector on the cold-water line. Then they forgot to alter the hot and cold connectors on the washer. They also ripped apart the flexible vent hose on the dryer and had to replace it with the cheaper one they carried. Overall, the price tag was very reasonable. Regarding the delivery and installation services, however, it was a disastrous experience.