Eugene Y.

I placed an order on costco.com and received an order confirmation minutes later. I noticed that the order had my old address so I immediately called the customer service number and told them about the problem. They said they would take care of it since the order didn't ship and wouldn't ship until the next day. Unbelievably, they didn't relay the error to their shipping customer service until 2 days later -- after the order had shipped, then, nearly a week after I placed the order I get an email saying nothing that they can do about it. I call up the customer service number and after the woman who says she is a supervisor tells me that all they can do is cancel the order and have me rebook the order. I said that this is ridiculous because now I do not have the gift that I ordered. She says, that's what her supervisor said, so I asked to speak with him. She says ok, then I'm placed on hold for 30 minutes. I finally called on another line and the customer service person says that she reached out to the prior agent and that no supervisor had been contacted. Unbelievable. This is not an on-line system, its a throwback to the stone-age. Gene Yamamoto