Priyanka J.

I bought a virtual Costco card online for $500 thinking it'll be easy to make purchases when I visit the warehouse. BIG mistake! I never received the card in my email and when I called they said it could take upto 5 business days to arrive IN MY EMAIL! I tell them the policy states upto 24 hours and the guy is smug enough to say ok so call back later! I told them to go ahead and cancel the order and that took another hour to do and they told me it'll take a few days to get the money back. Ok cool - I wait for a week and no money so I call again and I'm with someone for a half hour while they tell me it can't be done and I have to wait for 4 weeks for my bank to release the hold! I work at the bank so I know it's not the bank that holds incoming funds but I tell them it's not from a bank even - I used a PREPAID visa to buy the Costco card- oh that's when things get worse and they're like that could take every longer - longer than 5 weeks to return money for an order that was cancelled within half an hour for a digital card! I'm still waiting for my money and it's been a colossal waste of my time - COSTCO is the worst!

1. All items shipped separately and will take anywhere between two weeks to one month for North America!
2. You'll get charged for customs and duties and they'll direct you to a small line in their shipping policy to cover up for the non disclosure. Oh and the customs was 50% of the price of the clothing (close to $60) so go figure!
3. After several emails and arguments - they offered "store credit" initially (yes because the experience was so amazing the first time) and then offered to cover a portion of the duties.
4. When you express concern about the clarity of the pricing and how other sites from third world countries and China ship for free without minimum orders they'll just stick their head in the sand and keep sending you links with their "Policie"

Save yourself and DONT bother! You want to waste money - there are other ways. I'll post another review once I see the garment quality.