Costco

I ordered 2 major appliances on 3/14/23. Four separate appointments in, I still do not have my appliances in my home. The front panel of the dishwasher was found to be dented during the 2nd scheduled appt (for installation). This happens so no problem - I just called to get it replaced. Since this time, I have scheduled 2 more appts for the new DW to be delivered/installed. Delivery did not show & their only solution was to schedule ANOTHER appt -taking off work & hoping they show (?) I refuse to miss anymore work for this fiasco & asked for a refund. Unfortunately, they want to schedule appts for that too! Unsatisfied, I went to my local Costco and spoke w/ the GM who told me his hands were tied since they were a separate company but I could bring the appliances back to their store & he could refund. So now, I am stuck with a dented DW & 400 lb fridge or hire someone to load it up and deliver back to the store. I also asked the GM - "If I can't purchase big ticket items without Costco 'backing' their sales & service, what do I pay an Executive Membership for?" He replied, "that is for the 'ability' to shop here." :| Needless to say, I will not be renewing my membership & will be telling everyone I come in contact with.

Please advised your egg supplier/s to not to mix the organic with non- organic eggs. The customers pay extra to get the organic so please stop cheating on your customers. Thank you.

Orderd online, received confirmation of shipment (through UPS), and credit card was charged with the purchase.

At estimated delivery date, I found out UPS never pickup (there is no package for UPS to pickup).

Following are what I went through:

1. Contact customer services - He told me he filed "return and reship request", and I should get notice of shipment in 2 days.

2. No notice received, so 3 days later I Contact customer services - I was told that they are working on the order, be patient.

3. After 7 days of no notice, I contact customer service- I was told the product is out of stock, and don't know when it will be stock.

4. Customer service rep told me, she can request a "return and refund". I should receive the refund around 7 days.

The issues with Costco.com are -

1. When the product is out of stock, they should inform customer.

2. Product never shipped - but I have to go through "Return and Reship" process; or "Return and Refund" process. Costo need times to verify the return. Each step took week with no results.

3. If I don't follow up myself, Costco customer service told me that my order will be just in limbo. I.e. No delivery and no refund.

Not responsible of doing business!

Costco.Com is one of the worst online businesses ever. While I am usually pleased with the Costco warehouse experience, the online business is a totally different story. I had placed an online order and was given an expected delivery date. After that date passed, I called to find the status of my order. I was told that there was an unusually long wait to talk with a representative and I could get a call back. When that call back came, I still had to wait three minutes for a representative to come online. She then said the item hadn't even shipped, despite its' expected delivery date having already passed. She said she couldn't do anything but escalate the situation to her PIC team to resolve the issue. Shortly thereafter I got an email cancelling the order and saying the product was out of stock, with no further explanation or offer for remediation. I placed and order that was confirmed, waited five days for delivery which never happened and for which I was never notified, was told the issue was escalated for resolution but was never offered any options, alternatives or compensation for Costco.Com's utter failure to honor a confirmed order or even attempt any effort at customer service by providing communications when the order was unable to be filled, missed shipping deadlines and ultimately when the product was unavailable. The sad thing is that while I do not often shop Costco.Com, this was not the first time that this situation has happened to me with an order. They have no logistics skills, no customer service skills, and show no trend towards improving those shortcomings.

It baffles my mind that anybody would PAY money just to get in to this store. Costco has an OnlyFans style business model and what do you get out of it? An absolutely horrendous experience every time you go into a Costco. The way that Costco warehouses are set up is like a hoarders mansion. You want a specific product? Good luck finding it. Costco throws a bunch of products on the floor (literally) and says take it or leave it. There are more people in a Costco than at Disneyland, and the experience of trying to navigate through a Costco is like driving on the freeway and encountering an accident every mile. Costco is to Walmart as sewage is to gourmet food. So that's really saying something. I never thought I would be grateful to step foot in a Walmart but after surviving the gates of Costco Walmart comforts me. You would have to PAY ME a large sum of money to get me to ever go near a Costco again. I rarely leave reviews but due to the egregious nature of my visit, I felt compelled to do so.

Oh my goodness I thought my husband stepped out on me, for the past week I had terrible burning and itching down below, first I thought I had what experience women may get and I bought some inserts to help moisturize well that helped until I used the TP again, I finally caught on when I couldn't take it any more I took a benadryl and revised from using this TP and I feel 100% better. I googled costco/Kirkland TP and found a few complaints of being allergic, some companies use chemicals to strengthen the TP so it's not as weak when it gets wet, stay away from Costco TP, I think the chemical is formaldehyde