Costco

On 09/01/18 I purchased regular gas at the Myrtle Beach location. I don't drive my car everyday so a full tank of gas will last me a week and a half maybe 2 weeks. Saturday 09/08/18 I was driving down to the Myrtle Beach mall when my car started smoking really bad. I had to pull over and called for a tow to my mechanic. They had my car Saturday afternoon till Tuesday. Monday they couldn't figure out the problem with my car. Tuesday they decided to test my gas. Kerosene was in my tank. Now I have my receipt for the gas I purchased and Costco has cameras at the gas station. I filed a complaint with Costco to take care of the bill but the refused stating that no other complaints were filed with them so it couldn't have been their location. Now how am I suppose to know if other complaints were filed? They don't make that information available to the public. Plus don't try to leave a negative review on their site. I received a email from them stating that they would not be posting my comments. I am out money for my tow and 2 days worth of work my mechanic did. I will be cancelling my membership with them.

`emailed 1 yr ago, & Rec'd no reply/response!-
Costco,
I dont imagine that Costco has ever considered adding windshield wash stations at their fuel areas.?
AND
Costco,
I dont imagine that Costco has ever considered adding new carts which would be similar to your flat orange carts but also w/ a basket area added for smaller items.?
AND
Signs up at the end of your isles

You should put signs up at the end of your isles to let us know what products are in ea isle. Esp'ly since the rarely ever change.

I often have to go up and down every isle to find staple items such as crackers and lemonaide, ect. Which rarely ever change locations [but I just cant remember since bulk items last so long,. Its longer b/w visits so its hard to remember]... So why don't you put signs up at the end of your isles to let us know what products are in ea isle. Like most other stores. As this would be most helpful?

Or have a map [like Cin's Jungle Jim does] to show us where everything is. So we don't have to hunt all over. And since there's often no one to ask… this would also maybe encourage us to buy more if we can see what all you have!

Citi security cut me off when I was traveling!
They would not try to resolve while I was traveling.

Citi Credit security uses user hostile features and should be cleaned up.

Dear sir

I happened to visit Costco on Rodeo drive on 16th of May to report a problem with my car tire which was under warranty had developed a slow leak. The person at the Tire shop told me to come tomorrow as early as 7:30 am as there is a usual line up. I complied with the suggestion and can next morning around 7:30am. For at least there was no one in attendance at the service counter. Finally around 8:40 someone showed up and bluntly announced that who had previous appointments can stay and others need to book appointments and there will be a 15 days wait time. This was absolutely unacceptable as I had put new tires from Costco on the basis that they are under warranty and Costco will honor it. 15-days wait time, I have to park the car until someone from the tire shop will see it and take remedial action. With all the above, I am left with the feeling that all these promises of warranty are just to lure the customer. Also, Costco staff should not have misguided a customer about coming tomorrow and wait in the queue while I could have done the appointment over the phone and not had to take the day off. I am sorry to say, this is a display of extremely poor service. Costco staff lacks any courtesy and are unpleasant when dealing with the customer.

We ordered a refrigerator from Costco. The initial process seemed good. The delivery was scheduled and the product delivered on the day promised. However, that is the end of the positive. The refrigerator was to be installed and ready to go. Unfortunately, I could not be there when delivered. My parents stepped in to be present. When I arrived back at the house I discovered that the team had cut a deep gash in the door frame, broke wood off the front door, and cut the metal storm door frame with the fridge. Secondly, I found that the fridge was not balanced and was leaning forward. A check with a level showed the fridge was not near level. Costco was contacted and did send a team out a week later to level the fridge. At that time, it was discovered the original team had broken the front wheel off the fridge and it could not be leveled. A new fridge had to be ordered and another week passed. The second delivery was made. Originally, they said they did not have a pick up order and could not take the old fridge. After some discussion between themselves, they did take the fridge. Now, 2 weeks later, I get a call about picking up the old fridge. I informed them that the delivery crew took the fridge. The Costco rep then wanted to know who took it. Like I got their names. I felt like the rep. Was accusing me of lying and interrogating me. I will think twice before ordering any big items from Costco and having them deliver. A claim was made for the damage and so far (a month later) nothing has been done; we've been told they are still processing it.

I bought a Surface Pro 4 from Costco because it has an extended services to two years. The problem was the Surface Pro would not turn on. It has been about a month and Costco has not successfully fixed it. Then I was told they should send me a replacement (Microsoft Certified) and a packing for me to send the defective Surface Pro back. The day the replacement supposed to arrive, I received an empty box. I called and the guy said that's for the packing and another box of containing the replacement should arrive on the same day. Nothing came. The next day some one else said I had to send the defective in first before they can send me a replacement. This in itself is a very poor management and services from Costco.

When asked how long it would take, Costco said there's no time limit for them to inspect the defective unit to make sure I am qualified for replacement. Apparently, Costco does not care about how this impact the customer. No apology from the person on the call. This is not the kind of service I expect from Costco. This is not driving customers to Costco. This is not making my buying stuff from Costco again.

I bought a GE Cafe 30" Double Wall Over from Costco online. The purchase included Installation and haul away; On 1st delivery attempt, the installer indicated my cabinets needed modification and I needed to get that modified and reschedule. So, I had a carpenter modify the cabinets and then rescheduled. The 2nd delivery (this time a 3rd party company) came, said they only deliver and don't do install... The delivery guy was very unprofessional - one of the worst I have seen. I said, Costco had confirmed that it will be installed, so let me call Costco. To that, the delivery guy says, "I have already spent too much time. We have lots of delivery to do so I can't wait" so you need to make a decision to keep or send back and started walking. By the time I walk from the kitchen to the front door (15 - 20 sec), they dropped off the box, blocking my door, and drove off. I did not accept delivery, did not sign papers, and don't know what to do with this huge box blocking my door.

Called Costco (3 calls, 4 hrs and going), all I get from Costco is I am sorry. I hate to be rude but it does not solve my problem. They can't pick it back up, can't get another installer for 7 days, won't pay 3rd party to come to install...

I have been a loyal customer for over 20 years and spend a lot... Not a good way to keep customers, Costco.

I normally don't write reviews. Today at Costco Mr Greg the manager off of Beardsley and the 101 had absolutely zero empathy. I am a 57 year old woman with a broken foot and two broken toes I had just gotten out of the ER and Costco's pharmacy has given me the runaround since Saturday today is Friday almost a week. I have gone back and forth to two different locations and today when I came the line was extremely long and I simply asked if they could accommodate a handicap person and they told me they could not and that I needed to get him back of the line and wait my turn. One of the young pharmacist brought me a rolling chair and put me at the back of line extremely dangerous to be 200 lb sitting on a little tiny chair with a broken foot and a boot. At the end of the day I left there in tears I grabbed my dog's medication who they have been jerking me around for 6 days. She is blind and she requires this medication have I known the problem would have existed I would have gone elsewhere. I suggest that you talk to your Mr Greg and you explained to him to have compassion for the disabled and senior citizens Costco used to be all about taking care of their customers now it's about shuffling cattle in and cattle out