bobby m.

I bought a GE Cafe 30" Double Wall Over from Costco online. The purchase included Installation and haul away; On 1st delivery attempt, the installer indicated my cabinets needed modification and I needed to get that modified and reschedule. So, I had a carpenter modify the cabinets and then rescheduled. The 2nd delivery (this time a 3rd party company) came, said they only deliver and don't do install... The delivery guy was very unprofessional - one of the worst I have seen. I said, Costco had confirmed that it will be installed, so let me call Costco. To that, the delivery guy says, "I have already spent too much time. We have lots of delivery to do so I can't wait" so you need to make a decision to keep or send back and started walking. By the time I walk from the kitchen to the front door (15 - 20 sec), they dropped off the box, blocking my door, and drove off. I did not accept delivery, did not sign papers, and don't know what to do with this huge box blocking my door.

Called Costco (3 calls, 4 hrs and going), all I get from Costco is I am sorry. I hate to be rude but it does not solve my problem. They can't pick it back up, can't get another installer for 7 days, won't pay 3rd party to come to install...

I have been a loyal customer for over 20 years and spend a lot... Not a good way to keep customers, Costco.