T a.

Dear sir

I happened to visit Costco on Rodeo drive on 16th of May to report a problem with my car tire which was under warranty had developed a slow leak. The person at the Tire shop told me to come tomorrow as early as 7:30 am as there is a usual line up. I complied with the suggestion and can next morning around 7:30am. For at least there was no one in attendance at the service counter. Finally around 8:40 someone showed up and bluntly announced that who had previous appointments can stay and others need to book appointments and there will be a 15 days wait time. This was absolutely unacceptable as I had put new tires from Costco on the basis that they are under warranty and Costco will honor it. 15-days wait time, I have to park the car until someone from the tire shop will see it and take remedial action. With all the above, I am left with the feeling that all these promises of warranty are just to lure the customer. Also, Costco staff should not have misguided a customer about coming tomorrow and wait in the queue while I could have done the appointment over the phone and not had to take the day off. I am sorry to say, this is a display of extremely poor service. Costco staff lacks any courtesy and are unpleasant when dealing with the customer.