Costco

I ordered Tv on Nov 23rd 2020. Delivery date was nov 26th. I received a email saying that my item will deliver b/w 8 am to 12:30 pm on 26th from innovel. I stayed at home whole day and tried to call them. Call always busy and never got call back. I called costco it connected after several times and more that 20 min wait time. They said they don't have tracking information they will talk with innovel and update status. I never get any status update. It's been 5 weeks. Still waiting for delivery. I am not sure whether they deliver item or not? I never order a item on costco.com again

I purchased a stainless steel Whirlpool refrigerator on 2020 and purchased a warranty as well thru All state. I had issues with the Refrigerator with rust. I purchased this item in home depot and never had an issue with rust. Not sure if the item I purchased in Costco it was really stainless steel. All state notified me that the warranty doesn't cover rust. It is impossible that after 2 years 1/2 the refrigerator had rust. I lost the 2k and now I have to purchase another one. It was the 1st appliance I purchased at Costco and I will never purchase a major appliance there. Delilah Rosario

I purchased a washer and drier combo, not even the one we wanted but that one was on backorder. So we purchased this one. I stated delivery date of December 10th, today is that day and nothing so I called after a few minutes they came bac and said sorry backed ordered it will be ready for delivery January 30th. I explained all above to them and never reseived an email or call telling me of the delay so i'm at home waiting for my washer and drier. They said it can be cancelled but I explained about the black friday specials and this does nothing for the situation unless they are willing to honor the same discount but they said no. I order plenty from costco and usually all is good but now on an item that is needed they dropped the ball. Cautionary tale, don't trust anything, call on everything specially Costco as they show to have poor follow through or followup.

Had problems with some breakfast sandwiches and took them back, they refused to return them for me. I called the customer service line and they couldn't help either, and just referred me back to the local store who already refused the return. Over $30 worth... not happy.

I placed the order July 22. When I couldn't be home to receive the item, I was informed delivers only occur on Wednesdays, so I waited a week. When nothing arrived on the delivery date, I called and the service rep who answered the phone tried to contact the delivery service. He tried a couple of times and there was no answer so he requested that they research the issue. I called again on the next Tuesday hoping to have it in Wednesday's truck only to find out that contact hadn't been made then I got a notice to schedule my delivery by then we'd missed another week. I went to my local Costco and purchased a similar item then called and cancelled my order to be refunded to the credit card of purchase (nearly a month prior). After a week I called to ask where the refund was. I was told they'd put a rush on it but it could take up to 48 hours. I repeated this same process two more times! Refund was finally applied to my card on 9-21,2 months from being charged. No interest refunded!

I placed a 2 day shipping order with Costco. Only a few of the items arrived within 2 days. I did not receive the bulk of the order. Costco did not communicate any delays. I disputed the charge on my credit card. The remainder of the order arrived weeks later (they had been damaged or lost). I reversed the dispute on my credit card. I received an email from a Costco employee asking me to prove the dispute had been reversed. I provided a screen shot of the dispute reversal from my account statement. A couple of weeks later, I received another email asking for a copy of my credit card statement with account number threatening to block the membership if I didnt respond. I declined. Costco blocked my membership treating a 13 year member like a delinquent. Unacceptable customer treatment. Will be sending my business elsewhere.

My wife and I ordered an 82" TV online. The next day we went to Costco. At Costco they had the same TV on sale. We were told to do a price adjustment online. Then we were told that online is different. Within 30 days of our purchase January 15,2022, the same TV is now on sale online and we put in for another price adjustment. Nothing has happened! No adjustment, no phone number to reach their customer service, nobody to actually talk to, no history for the price adjustment, no email for them. Their customer service is non existing with online shopping. I would suggest buy it in person or online with Amazon. The photo below reflects the online price. The difference is 500$! And they aren't doing anything? Wtf?

Today, I had an appointment at Costco Tire Center in Lodi California. I had an appointment to have two tires install. I was told that it would take one hour which I thought was excessive since it was only two tires and I had an appointment. I came back after an hour with a cart full of frozen food and was told that the car was not ready. AN HOUR LATER still no car and food defrosting it was still not ready. I asked for a manager and the idiot that I had been talking too was indeed the manager. I asked him if it was acceptable to him what was happening and he said no but there was nothing that he could do? Horrible customer service.

Beware of deceptive policy that membership fee is refunded if you are not satisfied. I cancelled membership in on 5/27/22, but never received a refund. I went to the store on June 27 to ask about my refund, and was told I wasn't entitled to a refund because you can only have one refund in a lifetime if you are "dissatisfied," and that I had previously cancelled and was given a refund in 2015. Also, the manager said I proved that I was satisfied now because I had renewed my membership since 2015.

Costco's new, but rather late in the game policy on manditory face masks, when you enter their stores is so far from American values, that I think they need to pull out of America and move all their stores to communist China to serve the people they buy from. I have stopped shopping there and choose to support small business. Their prices are not great and I do not want to buy Chinese goods anymore after what the Chinese government and the World Health Organization has done to our nation.

Purchased Bathroom floor tiles, 2 tiles were faulty. Costco not only refunded me for the total cost of the floor but thanks to the excellent service from Maxine they found me one further box in another store in the UK.
The service offered by Maxine in the Haydock Branch was superb, having worked in a Management Role for a large retail company in the past, I would say she must be an asset to not only the Store but to Costco's name and reputation.
Well done Haydock customer service. Well done Maxine.

I would prefer to rate this as ZERO but that is not an option. We have had a TERRIBLE, I mean REALLY TERRIBLE, experience with the installation of our costco.com purchased LG washer/dryer set. It is has been a two month ordeal. Costco.com hires TERRIBLE installation contractors that are not skilled, not professional. We have had 4 sets of contractors come - one installed the equipment in backward order, the other scratched the appliance and created water damage, the other stripped the water input into the washing machine rendering it unusable, the most recent left the shipping bolts in the washer and when we began to run our wash, the washing machine made a terrible GRINDING noise. We will NEVER purchase appliances from Costco ever again. While costco.com customer service team may not be at fault directly, they should be ashamed of themselves for selling expensive equipment and not having staff that is professional and skilled enough to install it. Shame on Costco.com.

On October 17, I made a purchase online, which I canceled because the debit card was declined, which made me happy, because I had to pay for other things. The next day they made a money transfer and as soon as there was money in my account, Costco stole the money from my account for an order that they made again, they never asked me if I wanted the product again, they just took the money. I spoke on the phone, to ask for an explanation, they didn't explain anything to me, just go to the store and spend my 4 hours to return the product and in 7 days they will give me my money back. Alert with your orders and your money that costco is charged without any authorization from the customer.

Had an appointment for 7:00pm.
They went to get the car finally at 7:40pm. For the first time ever when tires were serviced anywhere they had to open the trunk. I feel that they were invading my privacy. I will not be having anything to do with the tire department.
Just don't feel like I can trust them.