Costco

I am writing today to file a complaint on your costco at 4900 PANAMA LN
BAKERSFIELD CA. My father is severely handicapped and we waited 45 minutes for a riding shopping cart. One lady showed up in 5 minutes and got on the next available cart. Customer care did nothing because the lady yelled at her. 4 riding cartsnfor 1000s of people on a regular basis
If I do not find this issue fixed I am happy to give my corporate card account up and move on to Sams Club. Along with every person that is on this corporate account right along with me. Do better. This wait time and lack of customer care is ridiculous. I hate your stores. I'd rather go to another one. But I see how being treated isn't a top priority yet our thousands upon thousands of dollars we spend is way more important. Without customers you have no store. Do better. Fix this issue. My next email will be to the handicap association.

I ordered a washing machine for hook up and haul away. The guy came out and said I had a bad valve so he couldn't hook up washer. Fine. So I hooked it up and replaced bad valve. The problem is to get them to come back out and get the old washer i have wasted 3 hours on hold dropped call never called me back. Finally I got a scheduled pick up a week from now so I my the old washing machine sitting outside. Very disappointed! Last order I canceled a TV it took over 2 months to get my refund after calling again many times. Not sure but there is a big disconnect between the online and warehouse customer service. Costco needs to get the act together. I am done with online ordering from Costco online!

They had one job: deliver a 75" flatscreen to the house. The email said they'd be here between 7a and 9p y'day, and, of course, they never showed, no call, text, nothing. Called the warehouse, they can't reschedule delivery for at least a few days. Been on phone for an hour with them now waiting for a supervisor. I wouldn't have had to go through this if they accepted mastercard at the store terminals, where they had the tv I wanted - they only take MC online. Never again, demanding refund on TV and membership. Do not use these worthless people.

I joined Costco for home purchasing services, which didn't worked for me so tried to return the membership within a month. Customer service told me to use it for one more month and if not working then I can return. So I kept and used it. Now I spend 86% of my monthly expenditure at Costco. Not only their quality is superb, their return service is legendary. Bought stuff online, which was a backordered item. They were super informative at every step and made me happy by giving me an option to buy something available for the same price. Now I know why there is backorded item all the time at Costco. Bought a Microsoft surface pro4 for almost 20% less online with extra bells and whistles. Almost out of stock item delivered in 5 days, can't beat that. I am very happy customer

When my daughters were buying something the cashier was so rude to them. My ten year old got her moms costco card and the cashier yelled at her that she couldnt use it un less her mom was there. And when she tried to pay whith my credit card she was so rude she let other people in front of them. I dont know her name but she was working whith
A guy named richard who was a nice guy. I was right there and she was very rude to children if this keeps on I wont com back.

Ordered a 4 piece appliance package from costco.com in November. Four days after my confirmation email, I received an email that the order was cancelled due to "system error." Seriously? All November appliance deals are now over at any other appliance store and costco.com says, "sorry, we messed up and don't have appliances for your zip code?" After weeks of calls and emails with the "resolution team," advising me they would see when the package would be back in stock and offer to me at the same price, or when the brand would have a similar package, they send me an email tonight, "sorry, we messed up, you will receive NOTHING... GOODBYE" BUY your appliances from Home Depot. They never would treat their customers like this. Unbelievable. Worst experience and worst customer service! DO NOT BUY APPLIANCES FROM COSTCO.COM!

I have been buying the Costco 40 lb bags of birdseed for years with no complaint... BUT the last bags I purchased are terrible for content! The birds leave most on the ground where I feed them. They eat the millet, sunflower seeds, corn but about 1/3 of the ingredients appears to be something like the chaff leftover after wheat is processed! It looks like it is ground up something... I am taking the 2 bags I have unopened back and even if I pay more somewhere else at least the birds will have something to eat and I will not have to gather it up and throw it in the garbage!

I have had Sam's club most of my adult life and recently moved to an area where a Sam's club isn't convenient, but there is a Costco. I signed up for the Plus membership and the Costco Visa. Instore purchases allow me to double dip with 4% cashback (2% Visa/2% Costco). Gas purchases are also 4% off which is great considering their gas is cheaper than most and is a top tier provider. Sam's isn't classified as a top tier gas. The quality of their merchandise and stores is so much higher than Sam's as well. It's like the difference between a Walmart and Target. The only thing I don't like is they are always packed compared to Sam's. I am sure it's because there are far fewer Costco in the DFW area and Sam's clubs are all over the place.

Opened an account today and even informed the lady that Im adding my sister in law which she said all she need to do is provide her phone number to pick up her card since I have already added her. She came to the store an hour and was Informed that we have to be in the same household to do that. None of our families and friends that I know all live in the same household that are members. Due to bad information and customer service I received today, I cancelled my membership and renewed my Sams membership. I informed Costco staff that whatever policies they have is nonsense as now Ive saved $60, but my sister and Uncle whobwill just take me if I want to buy anything there as well as my sister-in-law. If I can rate the service I received today, I would have rated this guys -5.

The white women in front of me. Had a very large amount of items and the checker. Looked very quickly over the items and let her go. I'm next and 7 items and the checker was moving things around made sure i wasn't stealing in my mind. The men behind me had 2 carts full. She looked very quickly and let him go. I feel like I made a mistake joining Costco now. This was my first time visiting and maybe my last. Every other employee was very nice.

COSTCO apparently does not care about their customers. I was filling up my car with gas@ Costco in Katy, TX and had an over-welling need to use the restroom. At 65 yrs old, I know when it's time to go, it really is time to go. The store had just closed (stopped letting customers in but there were still a lot of customers in the store. I left the car with my wife and ran across the parking lot to hopefully use the restroom. When I got to the door, I explained my dilemma to the door employee. She asked the floor supervisor if I could use the restroom but the floor (door) supervisor declined to help me. It's embarrassing enough to have to ask permission to use the facilities but to get turned down on top of that... Chances are I will not be renewing my membership.

Very simple, purchased laptop and complete coverage. Had issue. They turn you over to 3rd party trash company ALLSTATE. Disappointing that Costco passes off the leverage with the computer manufacturer to a 3rd party insurance company that has no interest in solving/resolving the claim. I have spent 10s of thousands with Cosco over the years. Bought several electronic items. I wont ever again.