COS

For a store that's owned by the same company as H&M, their quality is not worth the price tag. And unless you love useless, daily emails taking up your time, nothing is worth the fact that it's impossible to unsubscribe from their emails. I've unsubscribed 6 times and eventually I created a rule to send them straight to the trash. I've never, ever had to do this with any company before

They do not offer a way to exchange a gift which gives you the option to return it and allow the gifter to see they got a refund from the store, ask the gifter to purchases something you would rather have than what they picked out for you or let it sit in your closet until you donate it.

My theory is they do this to make it seem like they have more sales than they actually do because why else would you not offer a way to get store credit or exchange a gift without getting the gift giver involved.

Terrible service. I have returned my item because it didn't fit, was to small + the quality for 270eu shoes was really poor. It's now over a month since my return and I still haven't received the refund. The costumer service doesn't want to help and tells me to contact Klarna the service provider they use. Klarna is completely ignoring the case and constant telling me they tried to contact me when I haven't received anything and asks to wait for the other team member to contact me. So its just complete waist of time and energy on some not doing there job and for not following there terms and conditions!

They rejected the return, which was made 5 days after receiving the package, and now my package is at the transport agency, and the store does not answer my letters! Terrible support service!