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Canada
1 review
15 helpful votes
Follow Kristine N.
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CinemaNow rip-off
September 30, 2017

Please add me to a class action law suit against CinemaNow. Customer service once responded "We are working on it" but now they don't even respond to me queries.

I have about 25 titles that I cannot now access that I paid real money for!

Date of experience: September 30, 2017
Michigan
2 reviews
14 helpful votes
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Really? This is stupid
November 17, 2017

First Barnes and noble took away nooks, then movies, so we had to change over to cinema now. Not every movie transferred, so we were given credit. Now all of a sudden, cinema now no longer works. Really? And not even let anyone know? Or let us know whats going to happen with our movies? Is this a Trump company? Ill join law suite

Date of experience: November 17, 2017
Texas
1 review
16 helpful votes
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Worst experience ever
October 8, 2017

Just tried to access my account and couldn't. Some research shows that apparently cinema now is no more. So where are the movies that I've spent hundreds of dollars on? If there is a class action suit against cinema now I will join!

Date of experience: October 8, 2017
Utah
1 review
2 helpful votes
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Where are they?
December 3, 2017

Best Buy directs you to Cinema Now. The app no longer works. There were no email warnings it was being sold or discontinuing uv support. Ultraviolet tells me to open it in the app. I paid more to get movies with ultraviolet codes. Where are the other movies I bought digitally?

Date of experience: December 3, 2017
2 reviews
14 helpful votes
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Luckily for the most part my movies were all in the Ultraviolet locker so my VUDU account has my movies, but there was a TV I had gotten via Target with eventually merged with Cinemanow that I would like to have... or at least allow my to download it. Actually we all should've received some type of notification early to have had an opportunity to download all our purchases... Even Target sent out emails well in advance of their sale.

Date of experience: November 23, 2018
Massachusetts
1 review
4 helpful votes
Follow Matt K.
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Cinema now is no longer working, when I was having trouble, the customer support wouod give me put me/you excuse... that they were working on it.
I cannopt reach anyone, and my movies are gone. I will see if Call Dave can help, it is a local news show that reports things that just don't seem fair, or just.

Date of experience: December 18, 2017
Vermont
1 review
11 helpful votes
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Been trying to watch TV shows and movies i bought and CinemaNow
Says the are trying to fix the problem and i think they do not care people lost money! They say their Techs are working on the problem how hard is it to fix i think they really
Do not want to fix it! Can not get anyone that is at the top of the company! They got peoples money and could case less how we feel!

Date of experience: September 16, 2017
Wisconsin
1 review
5 helpful votes
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I know I had thousands & thousands of dollars worth of movies that I had bought since Cinema Now started through Best Buy. Best Buy needs to be run out of business for this billion dollar theft of the consumers. I am boycotting Best Buy and waiting to join any class action lawsuits that may pop up. What a major scam!

Date of experience: September 26, 2017
Rhode Island
1 review
2 helpful votes
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For the overwhelming majoruty of that sites existence their movies wouldnt play without freezing constantly whether as downloads or as streaming vids then they sold themselves to some company and stole many movies i had paid them for from my film collection... they are crimjnals.as far as im concerned

Date of experience: October 14, 2017
Illinois
1 review
3 helpful votes
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Unable to retrieve movies
September 17, 2017

For months I've been unable to watch my movies due to technical issues! Now the app just doesn't work at all. I cannot get ahold of anyone at Cinema Now! Such a waste of money! I'm so irritated. When Target Ticket dissolved they moved my movies to Cinema Now and now I'm just out all the money spent I guess.

Date of experience: September 17, 2017
Virginia
1 review
4 helpful votes
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I want my movies back.
October 30, 2017

Talk about evil, Take our money and run. We all want our movies back! I hope there's a lawsuit! We started out with theTarget brand digital movie site, then they transferred our movies to cinema now and we were reassured that our digital purchases and copies were safe there! Clearly, they weren't!

Date of experience: October 30, 2017
New York
1 review
2 helpful votes
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Get a vpn service and set it to USA, then sign up with https://moviesanywhere.com
Many of them offer a trial period. Also get Vudu and link that to your uv account
Then, link your moviesanywhere to your VUDU, googleplay, itunes. Then your UV movies will appear (sometimes takes 24 - 36 hours), in googleplay without a vpn, and with googleplay you can watch them where ever you usually use googleplay, such as on a Roku. If you use a googleplay to login into youtube, they will also be there to watch. There are a few glitches where a few titles don't show up, but most of them will. I have had problems attempting to redeem anything from "foxredeem" which I eventually got it via googleplay, but that has not worked itself backwards to moviesanywhere or myuv.com. (I have no idea why moviesanywhere does not link up with myuv.com unless myuv is being discontinued)
Any itunes movies you purchased will also appear.

Date of experience: December 31, 2017
Canada
1 review
7 helpful votes
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Ripped off
August 15, 2017

The site disappeared and the apps stopped working approx 3 weeks ago. They should have at least allowed us to download our movies. I'd be game for a class action suit... Especially done I had credits left on my account.

Date of experience: August 15, 2017
California
2 reviews
3 helpful votes
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Cinema now sucks
September 15, 2017

I'm having the same problems that everyone is experiencing: not able to access our movies. It kept saying "cannot reach the cinemanow store, please try again later". This has been going on for 4 months and I want my money or movies back. Barnes and Nobles are no help at all. Count me in on the class action suit

Date of experience: September 15, 2017
Illinois
1 review
9 helpful votes
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Thieves
August 9, 2017

150 titles in my library built since 2012 are no longer available to me. I went with cinemanow because of bestbuy affiliation. Average of $15 per movie I got taken for $2250. 00

Nice scam, may you rot for eternity in hell

Date of experience: August 9, 2017
California
1 review
18 helpful votes
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Cinema-Not-NOW
August 8, 2017

I cannot access any of my movies, many of which were purchased for instructional purposes. I am beyond upset, no warning after spending a considerable amount of money on this site. Originally I used Target Ticket and was commuted to this site when they bought out Target Ticket. Some of my videos did not transfer over. That was disappointing but they did give me credit for them. This disappearing act is unacceptable. I received a brief email from my first request for info, it was vague and ambiguous. All subsequent emails just generate an automatic response that is useless.

Date of experience: August 8, 2017
Canada
1 review
7 helpful votes
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Sucks
April 15, 2016

I have a library of titles and there is always some problem, they either wont play or freezes up every 5 minutes... I thought it might be a temporary problem, but this has been going on for a year. I will never spend another dollar at this site..

Date of experience: April 15, 2016
New Jersey
1 review
4 helpful votes
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All of my movies were transferred by Barnes & Noble (Nook) and now my account with all of my movies AND any credits I had left are just GONE. No warning just GONE... This is crazy and I have not had any response from help desk. Reading reviews it appears I am not alone in this. I'm disappointed in that B&N put me in this position.

Date of experience: September 19, 2017
Ohio
1 review
14 helpful votes
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SCAMMERS
May 16, 2016

They send out offers for free rentals, and include an expiration date, but don't say anything about a limit on how many people can use it. So when I tried to redeem the code, I get an error message that it's invalid. Then when I finally read the website, they say the maximum number of people who can use the code have. Fine if you are going to limit it, but tell people in the email so we know.

Date of experience: May 16, 2016
Texas
1 review
12 helpful votes
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What now?!?
September 4, 2017

So all my movies are gone, and some good ones too. Had over 10 movies, I'm sure some people had more but all is never more. I myself have no idea nor the money ( cause I've spent them on cinema now movies) to start a suit but willing to join in on a suit. First world problems right?

Date of experience: September 4, 2017

Overview

Cordcutting has a rating of 1 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cordcutting most frequently mention class action, customer service and credit card. Cordcutting ranks 308th among Movie sites.

service
5
value
5
shipping
1
returns
4
quality
5