CorbanDirect.co.uk

It has taken me 5 months and a Small Claims Court order to get my money back and a further month to get my court costs back following a complete stressful fiasco with this company. I actually feel sorry for the people working there that must be told to continuosly tell lies, I cannot believe this companies problem is disorganisation. They let me down three times with delivery and even accused me of changing a delivery date they were given plenty of warning with the dates we did agree. Dont order from them it just is not worth it.

It would appear that Corban Direct have a track record of receiving orders, allowing a choice of delivery days, customers sitting waiting for delivery, customers calling to see where it is to be told it is out of stock so they cancelled your order but did not notify you but they have taken payment. When you speak to them the girls and very friendly say they will deal with it straight away but never do. I am now starting a journey to get my money back for goods not received that many have already started with what would appear to be a dreadful company.

Ordered a couple of sofas, delivery to be 6-8 weeks. After 8 weeks, I contacted them to ask when I could expect delivery, only to be told that they couldn't deliver at all and they'd have to cancel the order!
Not only was I disappointed that the order couldn't be fulfilled, but I had to wait 8 weeks and instigate my own query before I knew what was going on. This is unacceptable.
I'm now waiting for my refund - if it's not forthcoming, I shall definitely be taking them to court...
My advice, stay well clear of this (at best) incompetent company!

Absolutely disgusting service.
Lied to from start to finish.
Ordered item for friends anniversary and promised delivery on a certain date.
Item did not arrive and when I contacted Corban they informed that there was a delivery error an gave another delivery date.
Item still did not arrive and after several more attempts I requested a refund and promised refund did not happen.
Have chased payment up but now do not get a response.
I regard this as fraudulent trading.
CorbanDrect make people very wary of internet trading.
They should be closed down to protect customers

After ordering a bed last October, having two delivery dates missed (one they didn't tell me about I had to phone to find out), the third I checked early just to find that "they were no longer working with that company and had to cancel it"). It took another month before I managed to get some kind of refund... but here's the rub: the original order was £X, they said they'd give a 20% discount on the missed first delivery, making it £Y - only they took the full £X from my account and the eventual refund was for £Y. Chased them several times to be told "it's being done this week" to the point I wrote to their directors recorded delivery.

Now the post office said it could not be delivered - to their REGISTERED ADDRESS!

Something very awry with this company.

Wouldn't touch this Company with a barge pole! Ordered a bed giving 10 days notice for a delivery date. Date arrived with no contact or sign of the bed. After telephoning the Company I was informed that the item wasn't put on the van for delivery. Made arrangements for the bed to be delivered two days later. A confirmation email was promised. No email and after telephoning again was told that they couldn't deliver the bed on the day agreed. I said I wished to cancel my order and be issued with a refund. An email authorising the refund arrived before I had even finished my telephone conversation with Customer Services! If only they were as quick in their delivery. Will definitely not use again and would not recommend.

I ordered 2 children's beanbags and did not even receive a confirmation letter and heard nothing despite my money coming next day after ordering. I phoned at 9 in the morning after 2weeks and was told I would get a call back at end of day I heard nothing so phoned at 4.30 to be told someone was going to call at 4.50pm no one called. Next day I called and was told my order may come next week. As by then I had searched the internet and seen so many bad reviews I said I wanted a refund and was reassured it would be done straight away. That was 2weeks ago and I have heard nothing. Has to be one of the worst run business ever and intend to go solicited if I don't hear anything as this company is stealing from people July - just an update I never received my refund and six mths later have given up

Corban Direct have disgustingly bad ethics and business sense. Ps till no refund three months down the line, nearly four. They have lied repeatedly, delivered incomplete orders and delivered broken orders. SO MANY REVIEWS THAT ARE BAD. DO NOT, I REPEAT, DO NOT USE THIS COMPANY!
Please - you will possibly have fraud committed against you and almost certainly will be lied to. They have so many excuses and reasons up their sleeves... none of which are true. Apparently refund system has been down for three months! Haha. Since our refund was due... oh but in that time they have refunded part of our money? Funny that. STEER CLEAR. Review will probably be deleted, but please let's stand together. Go on Twitter and Facebook and don't let people buy from them. There could be people a lot worse off than me who cannot afford to go without the money being returned.

My review of this service is nothing short of exemplary. Really slick website with good features and a helpful online chat. Once I had made my decision it took less than two minute to finish the order. Following from that I was sent an email and text the day before delivery and the day of delivery, meaning I knew the item was in transit and then I knew exactly when it would arrive. I ordered a king size bed frame and mattress and both are well worth the money spent. Good quality and great warranty - even more important and fab nights sleep. This service only makes me want to order on the internet more often.

One of the worst companies I've ever dealt with. Like others, I have had orders placed, money taken and delivery promised - only to take several days off of work and no delivery.

Their communication is appalling. I had to call them to find out that my delivery wouldn't arrive after taking the time off work. It was clear that they knew there was a problem - so why didn't they call me? Useless company - spend your hard-earned money elsewhere.

I can absolutely recommend this website. I have been dealing with the kindest most genuine customer service manager who has be so very patient with me following a mishap with my recent order. My sofa order was recently delivered to the incorrect address - because I was silly enough to provide the wrong address to my new home. This caused all sorts of panic, not only because the other address was almost five miles away. The gentleman I spoke with reassured me he would sort the situation out and did so - quickly and efficiently. My sofa has now been delivered and I am extremely happy. The delivery was on time and the chap couldn't do enough for me he deserves this recognition.

Wanted a daybed and trundle for my daughter to sleep on. Rang the company to check it was in stock and that I'd have it for Christmas. After being assured it was I placed the order and the money was taken out of our account. The bed never came and my my daughter has had to sleep on the floor at Christmas. Despite sending a complaint letter and asking for a refund before Christmas I am still waiting. This company takes your money and then fobs you off. Buyer beware

I ordered knowing it was out of stock but didn't mind wait 2 weeks as I really wanted it... 2 weeks came and went and in the mean while no email confirmation of order, rang up to be told it was arriving the next day but it didn't then spoke to a lady (think her name was Lydia) and was assured she would ring me back the same day with information from the courier needless to say no phone call. The next day I spoke to the same woman and she couldn't locate the item so said she would ring me back within half an hour I got a text two hours later informing me that my order was cancelled and I would receive a refund in two days. Rather annoyed as the gentleman I spoke to to place the order was fantastic but sadly never got to speak to him again. So stay away once they have ur order they don't give a crap!

I placed my order on the 4. 11. 13 the money came out of my account on the 6. 11. 13! It is now 2. 12. 13 & I still haven't received my item! I've phoned & emailed them, useless customer service team! Been told there is a problem wiv the item, this is why I haven't received it yet! I won't rate this site at all! If it is even a site. I think that there a bunch of cowboys who just steel ur money! Avoid this site 2 avoid disappointment!