CorbanDirect.co.uk

It would appear that Corban Direct have a track record of receiving orders, allowing a choice of delivery days, customers sitting waiting for delivery, customers calling to see where it is to be told it is out of stock so they cancelled your order but did not notify you but they have taken payment. When you speak to them the girls and very friendly say they will deal with it straight away but never do. I am now starting a journey to get my money back for goods not received that many have already started with what would appear to be a dreadful company.

After ordering a bed last October, having two delivery dates missed (one they didn't tell me about I had to phone to find out), the third I checked early just to find that "they were no longer working with that company and had to cancel it"). It took another month before I managed to get some kind of refund... but here's the rub: the original order was £X, they said they'd give a 20% discount on the missed first delivery, making it £Y - only they took the full £X from my account and the eventual refund was for £Y. Chased them several times to be told "it's being done this week" to the point I wrote to their directors recorded delivery.

Now the post office said it could not be delivered - to their REGISTERED ADDRESS!

Something very awry with this company.

Accurate delivery times within two hours and a solid cabinet which looks like part of z good range. Good service!

I suspect the good reviews are written by Corban themselves. They are the worst company I have dealt with in my entire life. Promised a bed on 3 different days. It never arrived. Promised a refund twice, it never arrived... then randomly, the bed pops up, but with no mattress that i ordered. They never answer the phone and when you speak with them, they are rude and unhelpful. I am literally furious with this awful compAny. SERIOUSLY, DO YOURSELF A FAVOUR... AVOID!

Wanted a daybed and trundle for my daughter to sleep on. Rang the company to check it was in stock and that I'd have it for Christmas. After being assured it was I placed the order and the money was taken out of our account. The bed never came and my my daughter has had to sleep on the floor at Christmas. Despite sending a complaint letter and asking for a refund before Christmas I am still waiting. This company takes your money and then fobs you off. Buyer beware

One of the worst companies I've ever dealt with. Like others, I have had orders placed, money taken and delivery promised - only to take several days off of work and no delivery.

Their communication is appalling. I had to call them to find out that my delivery wouldn't arrive after taking the time off work. It was clear that they knew there was a problem - so why didn't they call me? Useless company - spend your hard-earned money elsewhere.

My review of this service is nothing short of exemplary. Really slick website with good features and a helpful online chat. Once I had made my decision it took less than two minute to finish the order. Following from that I was sent an email and text the day before delivery and the day of delivery, meaning I knew the item was in transit and then I knew exactly when it would arrive. I ordered a king size bed frame and mattress and both are well worth the money spent. Good quality and great warranty - even more important and fab nights sleep. This service only makes me want to order on the internet more often.

Ordered a couple of sofas, delivery to be 6-8 weeks. After 8 weeks, I contacted them to ask when I could expect delivery, only to be told that they couldn't deliver at all and they'd have to cancel the order!
Not only was I disappointed that the order couldn't be fulfilled, but I had to wait 8 weeks and instigate my own query before I knew what was going on. This is unacceptable.
I'm now waiting for my refund - if it's not forthcoming, I shall definitely be taking them to court...
My advice, stay well clear of this (at best) incompetent company!

Dreadful! Ordered two beds in January; the afternoon (4.30pm) before they were due to be delivered I was told they were out of stock. So I cancelled the order and I am still waiting a refund of my money in spite of having been assured on 3 occasions that I would receive it immediately. Don't have anything to do with them. P Wilson

Very positive experience, my bed arrived in super quick time and it looks fab in my bedroom. Saved some pennies by price checking also. Please customer here.

I placed my order on the 4. 11. 13 the money came out of my account on the 6. 11. 13! It is now 2. 12. 13 & I still haven't received my item! I've phoned & emailed them, useless customer service team! Been told there is a problem wiv the item, this is why I haven't received it yet! I won't rate this site at all! If it is even a site. I think that there a bunch of cowboys who just steel ur money! Avoid this site 2 avoid disappointment!

These guys are based on Crook Street! Nothing could be more accurate. Thieving, disgusting people. I have been robbed of £350.

FANTASTIC PRICES. I was so pleased to find a shop where I could afford the sofa bed I have been searching for. They had the limelight triton sofa bed in beige as I wanted with free next day delivery, I chose to have it a day later. It is a decent sofa bed and once it was in it was easy to put up, the feet are In a hidden compartment meaning it al came in one big box. I was kept updated with texts telling me when it would arrive and who would deliver it. I was also emailed tracking information which allowed my partner to follow the consignment. I only spoke to the staff on the phone once but I must say they seemed to know what they were doing and the lady was very friendly. Overall I am happy to give five stars and happy to consider returning. THANK YOU!

AVOID - possible FRAUD - ordered a bed frame in january 2014. Was advised it was out of stock so cancelled my order. And it is now june 2014 and i have STILL not received my refund. They keep promising they will do it, but never do. Have to seek legal advise now.

Nightmare company to deal with. I echoe some of the the other reviews on hear. Ordered Mobel hidden office unit worth £399 on 23/9 on the basis that they offered 5 day delivery. After several calls to them, and calls that they promised to return but never did, I took a day of work to wait in for the item which never got delivered. They just kept promising it'll be tomorrow... but for Corban direct tomorrow never came. Needless to say I've now cancelled my order in complete frustration.

Ordered bunk beds from this company for my children after the previous one ordered broke because of a notch in the wood (ps my 3 year old was on it!) New one agreed on the 27th of sept to be sent out and delivered on the 1st. Nothing, called and was told that TNT didnt pick it up and its the couriors fault. Asked for a manager, no one calls back, emails etc. Small claims court (MCOL) here I come. I still dont have the new bed, and they havent sorted a critical element. Stay clear!

PLEASE DO NOT ORDER THIS IS A FRAUD COMPANY BED ORDERED PAYED 500 POUNDS NEVER ARRIVED 3 WEEKS LATER REQUESTED A REFUND NEVER ARRIVED ITS BEEN 2 WEEKS NO RESPONSE FROM THEM. THIS IS A SCAM

I ordered the Julian Bowen combination wardrobe and was impressed with the quality of the product and speed of delivery. I was kept updated about when my wardrobe would be received which was very helpful. My query to customer services was dealt with promptly and politely and I would use this company again.

Corban Direct are a scam. Don't use them. I ordered a mattress from them at the beginning of January. Not only did I not receive the item after several planned deliveries where I waited all day, they said would definitely be arriving. They then went on to send me a delivery confirmation email and asked for my feedback via the supposed 3rd party company eKomi. Looking at the eKomi site for Corban Direct it is clear that they vet the reviews as my 1* review was not included also there is no other low reviews despite the rest of the internet being littered with bad reviews for them. Following that I called the costumer care team who promised a refund would be sent last week, I asked if they could provide an email to confirm what they had promised me and they refused saying they didn't have the facilities to do that! I am noting the lack of comments on this page and fully expect this will be deleted too. To Corban not only do you owe me for the days of lost earnings waiting for your delivery but also for the un delivered order - *******. This is your last chance to resolve this before I take legal action.

This has to be worst company iv dealt with online unbelievable poor. 3 weeks and still waiting for my order to come

Absolutely disgusting service.
Lied to from start to finish.
Ordered item for friends anniversary and promised delivery on a certain date.
Item did not arrive and when I contacted Corban they informed that there was a delivery error an gave another delivery date.
Item still did not arrive and after several more attempts I requested a refund and promised refund did not happen.
Have chased payment up but now do not get a response.
I regard this as fraudulent trading.
CorbanDrect make people very wary of internet trading.
They should be closed down to protect customers

VERY HAPPY WITH THE FURNITURE AND DELIVERY. FRIENDLY HELP FROM THE STAFF ALSO. GOOD EXPERIENCE.

Another one for the common theme of shody goods, poor delivery and collection. Wasted a total of 3 days leave on non appearance of goods and then when I had to send the faulty goods back, yet again the courier never turned up.
Never again, avoid avoid avoid at all costs.