I had to put a star but I really think the rating should be a minus 0 stars!
I saw bras advertised by Krytalshine.com on Facebook and ordered 2. When they finally arrived in a package sent from Rosemead Ca. They were not the size advertised. These bras were supposed to fit a 36C, in my opinion they would not have fit a 34A. So I contacted their customer service to request a return label. When after several days of my email this was their reply:
"In response to your concern, if the item's measurement does not match with the measurement provided on the website, we would like to request for few photos:
1. Photo of the whole item and photo showing size label and the item being measured;
2. Image of packaging label where shipment details are readable
Please understand that these are being requested to verify some information so that, we can move to the next step on this issue and to further investigate what has happened on this.
We look forward to hearing back from you"
I did this then after another delay they sent an email saying this:
"We received the photos you sent showing the claims, however, we would also like to request for photos of the items being measured; this will be provided to our team to inform them and have it investigated.
Kindly get back to us as soon as possible in order for us to further investigate.
We will wait for your response and take the necessary actions then'
I did not know what they meant so emailed them to clarify, and nothing more was heard from them.
I then contacted PayPal and filed a dispute, which was escalated to a claim. 3 names show up on my PayPal dispute. The Facebook ad was for Krystalshine.com. My CC was charged to Rainbowpick, the company name shows up as Littleplayland Limited
Littleplayland Limited has now agreed to refund if I return the bras to Hong Kong! Postage to HK would be $17.00. The address on the package I received is from Rosemead CA, and I want to return them to there, so I am at this moment waiting for a call from PayPal to get this sorted out.
Looking on the web I found more complaints like mine and I think that this firm is very shady and that Facebook should not run ads for companies such as this.