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Cool FramesReviews 1,491

4.1
How would you rate Cool Frames?
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
Minnesota
1 review
0 helpful votes
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Seems pretty easy to find what I was looking for. Had to wait a few extra days because my frame wasn't in stock in the color ordered. They made a great offer to change my order, but I was happy to wait.

Date of experience: August 22, 2023
Germany
1 review
0 helpful votes
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Questions were responded super quickly, the support was always friendly and helpful in terms of very solution oriented

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
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Fixed an error
August 20, 2023

Sent wrong frames, fixed it and sent the correct ones. Thanks

Date of experience: August 20, 2023
California
1 review
0 helpful votes
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Smooth as Silk
August 19, 2023

Easy to order and pay. Frame exactly as expected. Arrived in reasonable amount of time.

Date of experience: August 19, 2023
Florida
1 review
0 helpful votes
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Beautiful Aviator Eyes Glasses
August 19, 2023

Fast and easy, excellent! Customer Service work great, it's my second eyes glasses, and really feel very happy with both.

Date of experience: August 19, 2023
North Carolina
1 review
0 helpful votes
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Excellent quality!
August 18, 2023

Frames were exactly as described. Arrived quickly and in perfect condition! Love them.

Date of experience: August 18, 2023
Florida
1 review
0 helpful votes
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Job well done
August 18, 2023

Well as for receiving my versace eyeglasses? It took longer than i expected not understanding it was a custom order. But over all i am exremely pleased with how they fit and the look of them on my face. My first ever designer eyewear. I love them and recommend anyone to purchase from coolframes.

Date of experience: August 18, 2023
Texas
1 review
0 helpful votes
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Good Deal!
August 17, 2023

My husband is very pleased with his unique glasses and they look awesome on him!

Date of experience: August 17, 2023
South Carolina
1 review
0 helpful votes
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Eye See You!
August 16, 2023

I love my new Cremieux eyeglasses. They're very stylish and look just like they did online. The Zebrawood frame is the BOMB! Thank you Cool Frames for this wonderful product! I've already gotten dozens of compliments.

Date of experience: August 16, 2023
Idaho
1 review
0 helpful votes
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Great experience
August 16, 2023

Excellent selection and variety to choose from! After long searching the internet, I found a pair very close to my original discontinued frames.

Date of experience: August 16, 2023
Pennsylvania
1 review
0 helpful votes
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Everything was perfect; nice frames and perfect lens! Cool frame always kept me updated as to what was being done; never felt I was being scammed! Thank you!

Date of experience: August 15, 2023
Florida
1 review
0 helpful votes
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Straight forward
August 15, 2023

Great experience overall. No complaints. Thank you.

Date of experience: August 15, 2023
Texas
1 review
0 helpful votes
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Great Frames, Great Cost
August 15, 2023

We had a wonderful experience purchasing frames. My daughter wanted the same frames as she had last year, which broke in an accident, and we were able to find them quickly and for half the price of other sites. I also accidentally entered the wrong shipping address via an autofill error, and the customer service helped me correct it immediately (which is good since the frames shipped within a few hours of our order).

Date of experience: August 15, 2023
New Jersey
1 review
0 helpful votes
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Excellent price fast delivery
August 15, 2023
Updated review

This was the first time I used Cool frames and was very happy with price and delivery!

Date of experience: August 15, 2023

SO FAR SO GOOD
July 31, 2023
Previous review

SO FAR SO GOOD

Date of experience: July 31, 2023
New York
1 review
0 helpful votes
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YSL glasses
August 14, 2023

I'm very pleased & will order from you again. They are perfect!

Date of experience: August 14, 2023
Germany
1 review
0 helpful votes
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Perfect fit
August 13, 2023

I recently went to the optometrist and saw these frames there. (BCBG Max Azria) I was going to purchase them there but they were going to give me them with no case and not a brand new pair. They were really pricey and everyone and their sister were trying them on. So I held off and shooed online at CoolFrames. Saved 40%, got a brand new pair with a case! Perfect store and a perfect fit. Very happy.

Date of experience: August 13, 2023
Washington
1 review
0 helpful votes
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Got the frames and lenses
August 13, 2023

Frame is as intended. Customer service created confusion sayingbframea are known backorder and only available after 3 months. I almost bought another frame from another seller. Gladly I did not as the frames came in about 1 weeks time.

Date of experience: August 13, 2023
Ohio
1 review
0 helpful votes
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Great products and service!
August 10, 2023

They make it so easy to order glasses online. Not only this, they are considerably cheaper than all the brick and mortar/chains out there. I'll never go to an eyeglass shop/store to get them again.

Date of experience: August 10, 2023
Michigan
1 review
0 helpful votes
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Gucci
August 10, 2023

Everything went great.
Great quality; great timely delivery; easy process!

Date of experience: August 10, 2023
Iowa
2 reviews
0 helpful votes
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The Best!
August 10, 2023

This is my second or third time purchasing glasses thru Cool frames and it has always been very easy and I trust them to produce a well made pair of glasses!

Date of experience: August 10, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States