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Cool FramesReviews 1,491

4.1
How would you rate Cool Frames?
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
Texas
1 review
0 helpful votes
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All is great
December 31, 2023

It was very good and easy. The Hank you very much. I will come back.

Date of experience: December 31, 2023
South Carolina
1 review
0 helpful votes
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Frames
December 31, 2023

Frames arrived quickly and were exactly what I ordered.

Date of experience: December 31, 2023
Ohio
1 review
0 helpful votes
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Lousy customer service
January 7, 2024

Ordered glasses on 23rd of December have yet to hear from anyone about when my glasses will ship.emails I've sent haven't been returned.

Date of experience: December 31, 2023
Indiana
1 review
0 helpful votes
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Great experience
December 29, 2023

I was very skeptical in ordering glasses online. Once I was confident I had all the measurements I needed, we placed our order. Will definitely use Coolframes.com again!

Date of experience: December 29, 2023
Michigan
1 review
0 helpful votes
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Received frames in a timely manner
December 29, 2023

I ordered my frames during the holidays and still received them in a timely manner… very much appreciated!

Date of experience: December 29, 2023
Canada
2 reviews
0 helpful votes
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Nice glasses at a great price
December 29, 2023
Updated review

I had chosen the frames I got in store but they were a much better price on line. I uploaded my prescription as I couldn't read it. They took a long time to arrive, but the prescription is correct and I love the frames.

Date of experience: December 29, 2023

Easy to navigate and use
December 12, 2023
Previous review

Easy to navigate and use.

Date of experience: December 12, 2023
Arizona
1 review
0 helpful votes
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Efficient
December 26, 2023

Successful, speedy and efficient. Agent was very helpful as well.

Date of experience: December 26, 2023
New York
1 review
0 helpful votes
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The specific frames that I ordered were advertised online as available but were really out of stock

Date of experience: December 24, 2023
New York
1 review
0 helpful votes
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Just what I needed
December 23, 2023

Arrived as described, Cool Frames updated me on every step if the process (ordering lenses, shipping, etc)

Date of experience: December 23, 2023
Ohio
1 review
0 helpful votes
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They are perfect
December 23, 2023

The fit is perfect… at first I was worried if I should even order

Date of experience: December 23, 2023
New York
1 review
0 helpful votes
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Better late than never
December 23, 2023

Love my glasses wish it was faster but there great thank you

Date of experience: December 23, 2023
Canada
1 review
0 helpful votes
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Very fast Service
December 22, 2023

Very fast, but there is a problem with the glasses prescription.

Date of experience: December 22, 2023
Colorado
1 review
0 helpful votes
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Love my glasses.
December 20, 2023

I found these frames for half the price of in a store. Super cute, too.

Date of experience: December 20, 2023
Louisiana
1 review
0 helpful votes
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Quality work and reasonable price
December 20, 2023

I have got a few pair of glasses from them and they have been provided good service. Will continue to be their costumer!

Date of experience: December 20, 2023
California
1 review
0 helpful votes
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Not as expected
December 27, 2023

The item is not what I was expecting came totally different

Date of experience: December 19, 2023
Canada
1 review
0 helpful votes
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My order was for frames only. Although the automated ship confirmation did not provide a tracking number, Customer Service was able to respond promptly.

Date of experience: December 19, 2023
Colorado
1 review
0 helpful votes
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Can see again
December 19, 2023

It went well! Frames arrived and the eye place installed the lenses.

Date of experience: December 19, 2023
Washington
1 review
0 helpful votes
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Great Frames & Customer Service
December 16, 2023

Amazing prices and 100% authentic frames directly from licensed sellers. Great customer service as well will definitely recommend!

Date of experience: December 16, 2023
California
1 review
0 helpful votes
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Wrong stem size
December 23, 2023

The stem size that arrived was very small 140 like for a child. I was given no guidance on this. My glasses say 145 but based on what arrived that would be too small as well. It would be much better if your sales people would call people who place orders and help them. I'm having to send them back for repair. Causing major delay now right before my holiday plans.

Date of experience: December 16, 2023
Massachusetts
1 review
0 helpful votes
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Great
December 16, 2023

There were so many glasses in inventory and ordering was an easy

Date of experience: December 16, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States