Cool Frames Reviews Summary
Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.
Instant Feedback
Best prices I could find at internet, fast shipping. I certainly will be back for more.
Easy to locate wanted item, great price easy checkout.
Easy to find to find what I searched for. Smooth transaction, payment and shipping.
Cool and awesome! 😎 really looks trendy I'm enjoy it so far
Placed an order the glasses came in about two weeks which it pretty decent. Reviews I saw online were not the best but overall my glasses came correct in a case and no issues. Thanks cool frames I do appreciate everything because my old frames were broke and needed to be taped.
They do not respond in a timely fashion. It is too many online companies to choose from for these people to respond slow. There is a chance people are still "working from home."
Quick and easy process. The process was smooth and the variety is great.
Good sale. I saw the same frames at the eye doctor for more than twice the cost. I'm glad I found cool frames.
This company was very friendly and easy to work with. Answered all my questions and responded in a timely manner! Great customer service! The glasses were a perfect fit! Turn around time was very fast! Will be purchasing again!
Took quite a bit to arrive and didn't realize how thick the frame would be. Overall a decent experience with a good price. Thank you all.
Great experience, great frames, great price
That's all you need!
Easy to select product. Great welcome offer. Fast ordering process.
I did call customer service with a question and they answered it and were very helpful!
The product I bought was fine, but I received prob 10 emails in 3 weeks. Finally unsubscribed
Was very easy buy my product, I received it on time and fast
I recently had a frustrating experience with CoolFrames.com, and I feel it's crucial to share my feedback to help others make informed decisions. I ordered a pair of eyeglasses on December 22nd, 2023, and since then, I've been left in the dark about the status of my order.
The major red flag was the complete lack of responsiveness from their customer service. Multiple emails went unanswered, and my attempts to reach them by phone were met with perpetual silence – no one ever picked up. This raised serious doubts about the legitimacy of the company.
While their website might appear appealing, the attractive facade quickly fades when you encounter such a lack of customer support. I strongly advise potential buyers to reconsider and explore alternative online retailers. My advice would be to test their customer service responsiveness before placing any order, as this experience has left me questioning the reliability of CoolFrames.com.
I found these frames at a local store and the cost was less using Cool Frames.
I had a question Bout my order and the customer service rep I called was incredibly helpful and pleasant.
Other than not taking the code for being a first time customer on the Oakley frames I wanted, it was easy.
Customer service got to me fast and send shipping info immediately
This is my third order with Cool Frames. All good.
Everything went perfectly, although the frames had a long way across the ocean they arrived very soon in Berlin :)
I found my dream glasses (as seen in the movie "Sicario") on the website of Cool Frames. I ordered them and they were delivered immediatly.
First try paypal was not accepted, second try worked :)
From the business
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Sunglasses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members