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Cool FramesReviews 1,491

4.1
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
Florida
1 review
0 helpful votes
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Fast shipping, good item
March 7, 2024

Very satisfied with the order. Fast shipping, great customer service.

Date of experience: March 7, 2024
Maryland
1 review
0 helpful votes
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Great price, fit and fast delivery. I was completely satisfied with my purchase

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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Excellent.
March 5, 2024

Smooth process. Will use again. Thank you so much!

Date of experience: March 5, 2024
Maryland
2 reviews
4 helpful votes
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Inaccurate
March 15, 2024

I reached out to customer service because these new lenses were not accurate. I had to revert back to using my old pair. So far, no resolution to the problem.

Date of experience: March 5, 2024
Vermont
2 reviews
0 helpful votes
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I got what I ordered.
March 5, 2024

Efficient. Just fill out the form and give your prescription or as I did optometrist phone number.

Date of experience: March 5, 2024
GB
1 review
0 helpful votes
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Cut price frames.
March 5, 2024

Frames came quickly and were very well priced. I would certainly recommend using them!

Date of experience: March 5, 2024
Michigan
1 review
0 helpful votes
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Great experience
March 4, 2024

Great selection, and really good customer service. Highly recommend.

Date of experience: March 4, 2024
New Jersey
1 review
0 helpful votes
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Great service
March 3, 2024

I love my glasses and they fit perfect and they got delivered on time

Date of experience: March 3, 2024
California
1 review
0 helpful votes
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I bought a replacement frame for my daughter (exactly the same she used to have and loved) so I knew exactly what I was getting quality wise. I had to contact customer support as I messed up with discounts at the checkout and they were pretty fast to respond (within 1-2 hours). Couple emails back and forth and we came to the solution. The frame was well packaged. I am happy with my order and would recommend this store for frames.

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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Fast, affordable and easy
March 3, 2024

Was easy to order and product was delivered swiftly.

Date of experience: March 3, 2024
Canada
1 review
0 helpful votes
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Love my frame and a good price!
March 3, 2024

I took my time in trying to find a nice frame that would be suitable for my head frame. I wanted a frame that was trendy, but modest. I found the perfect fit on this site.
I would recommend them and their prices are very good.

Date of experience: March 3, 2024
Michigan
3 reviews
0 helpful votes
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Nice frames
March 3, 2024

I found what I was looking for and they came very fast

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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Kool shades
March 3, 2024

I Oder two pair of shades one on backorder they give me a discount on the backorder because I didn't take my money back and I have both pair

Date of experience: March 3, 2024
Canada
1 review
0 helpful votes
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Good pricing
March 3, 2024

Easy to order the glasses I wear which I can't find anywhere else.

Date of experience: March 3, 2024
West Virginia
1 review
0 helpful votes
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Nice place to order extra glasses
March 3, 2024

Quick and easy to order. Great price and production and shipping were quick. Would use again.

Date of experience: March 3, 2024
Minnesota
1 review
1 helpful vote
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Delivery time
March 13, 2024

I really like my new frames, but I was really disappointed with the delivery timing I paid extra for priority delivery, it came 2 weeks late. I kept checking for a week and a half and the order was still processing, so when I really needed the frames they came so late that I couldn't take my glasses with me on my vacation. I ordered on the 7th of February and they came on the 21st when the earliest date for delivery was the 14th so when I checked on the order on the 14th, the day before leaving for my vacation, the order was still processing

Date of experience: March 3, 2024
South Carolina
1 review
0 helpful votes
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Great
March 3, 2024

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Date of experience: March 3, 2024
South Carolina
1 review
0 helpful votes
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Worth the wait time
March 3, 2024

It took a little bit more time than expected to receive the glasses but finally everything is perfect

Date of experience: March 3, 2024
New Mexico
1 review
0 helpful votes
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Great product, great price
March 3, 2024

I found the exact frames I was looking for at the best price. Ordering was smooth and Delivery was quick.

Date of experience: March 3, 2024
Florida
1 review
0 helpful votes
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Just as expected it!
March 2, 2024

Delivery Took little longer that I thought, but product and packaging were in perfect condition.

Date of experience: March 2, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States