Cool Frames Reviews Summary
Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.
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Received what I ordered, but it took three weeks to finally receive the order. Also, the company claimed to offer a discount, but when I inputted the code, it informed me that the discount was not actually available.
The frames fit very well. A bit tight at first but after a bit they loosed up and look great on my face.
So happy I was able to make these sunglasses into eyeglasses. I love the color and shape of the frames.
Ordering was simple but then a bit of a waiting game takes place for the order to be processed, then "sent to the lab." My best guess is the products are coming from overseas hence the delay. Took a few weeks to receive.
Order processing/ shipping handled very thoroughly and expeditiously. Communication/ updates are provided via email through every step of the process
I broke my glasses. Because Cool Frames had the same model, I was able to order new frames and snap my lenses in saving me the cost of ordering new glasses. Thanks cool frames. Easy to order and arrived quickly.
Ordered two glasses, one was the sunglass and the other one was prescription glass. Their prices were comparatively lower than their competitors and carry luxury brands. Experience was seemless.
Glasses arrived quickly and in pristine condition. Thank you.
I was very impressed by a call calling to confirm certain details of my prescription before it was sent into manufacture. Thank you. I am more than happy with my glasses!
I ordered the wrong flames and contacted customers service to change my order. They were very helpful and I was able to get the glasses I wanted. I will be ordering from this site again!
Easy to use website, fast and prescription was perfectly made.
Fast user friendly website. Large selection of frames. Bigger discount offers would be a blessing to save money with todays inflation prices. After all most frames are made in China for under ten dollars and less.
Great customer service! Expedient service and delivery. Easy process to order.
Ordered online April first. Recieved the glasses May 1st. However, once I did get them, I was happy with the frames, fit and clarity. Tinting is great, bifocals are great and distance vision is spot-on! Looking forward to using them- Ill definitely try Cool Frames again. Fyi, Canadian buyers, be aware that you will be charged a Customs fee on top of ur order when u go to pick em up.
Quick and easy found and ordered in less than 5 minutes. Amazing!
Thectem day window was not enough time to decide if I liked them or not. Sadly I will not use them so the experience is poor in my instance.
Good price for brand name frames I can no longer get at my regular optometrist.
It was alright. I did have to ask for my tracking number to find out where my pkg was. I was grateful that my pkg was delivered right to my door.
We were able to find a Name Brand frame for less than it is in stores. Ordered & delivered with tracking. Arrived on time.
Love shopping for glasses from you all for my 6 year old! Great prices!
From the business
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members