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Cool FramesReviews 1,491

4.1
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
North Carolina
1 review
0 helpful votes
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Shades were as advertised!
May 10, 2024

Love the different designs. Definitely will be shopping again. Love the different options that were at hand.

Date of experience: April 30, 2024
Virginia
1 review
0 helpful votes
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Customer Service was Exceptional and very helpful. My order was incomplete when it arrived and they shipped the missing item promptly. I couldn't give a 5 star review as the original shipping took way too long (it was over a week before the product was even shipped) and it was missing part of the order. In addition, the Oakley frames didn't not include an authencity certificate which is very frustrating because that's what made me decode to order from Cool Frames to begin with. I can only hope they are legit.

Date of experience: April 30, 2024
California
1 review
0 helpful votes
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Quick, good price, and exactly what I want. Thank you.

Date of experience: April 29, 2024
Georgia
2 reviews
0 helpful votes
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I did a search and quickly found the frames I was searching for.

Date of experience: April 29, 2024

It was easy to find what I was looking for and the...
December 25, 2023
Previous review

It was easy to find what I was looking for and the order progression was very intuitive.

Date of experience: December 25, 2023
Vermont
1 review
0 helpful votes
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Inferior product/Knock off?
May 8, 2024

I have previously owned two pairs of Outshine Avalon Parade sunglasses; one turquoise and tortoise shell color and the other are black-and-white. The sunglasses I received are smaller in size and inferior in quality compared to the others I have. I suspect this is a cheap knock off product. I will not order from Cool Frames again

Date of experience: April 28, 2024
Washington
1 review
0 helpful votes
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Same frames but cheaper
May 8, 2024

These are the same exact frames I saw at the eye doctors, but they were almost $150 cheaper. Also, they offered free shipping to where I am in Alalska, which is why I picked this company.

Date of experience: April 28, 2024
Colorado
1 review
0 helpful votes
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Easy
May 8, 2024

Overall Quick, fast and easy. No issues with the order

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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Nice frames, arrived on time!
May 8, 2024
Updated review

Love the frames, exactly as advertised, arrived on time!

Date of experience: April 27, 2024

Exactly the frames I wanted, arrived quickly!
April 23, 2024
Previous review

Exactly the frames I wanted, arrived quickly!

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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Nice surprise
May 8, 2024

After being told by my optometrist and having no luck with another one that my frames for my safety glasses were no longer available, i found them on Cool Frames website. Onguard OG095 safety glasses, i took a chance and ordered them in the size i needed, the old frames were to worn but the lens's are still current in perfect shape. A couple of weeks went by and i thought my money was gone but then they showed up. Exactly as i ordered, i transferred my lens's to the new frames and they went in perfectly. The glasses are great, i love this style, the only thing i was a little let down on is the didn't come with side shields as safety glasses should but i had spare new shields from my other glasses. I would definitely order from them again in the future.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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New Eyeglasses
May 7, 2024
Updated review

The glasses turned out very nicely and I am very pleased with them. Unfortunately the delivery didn't go as well as I had hoped due to the actions of an employee of the U.S. Postal Service. He was supposed to deliver the glasses to me at my residence since the delivery instructions stated that a signature was required. He dropped them in our mailbox at a central location in our neighborhood and provided the signature himself even misspelling my name. When I caught up with him and asked why he didn't deliver the glasses to me and obtain my signature, he said that he was just being lazy. That's what you get from the USPS.

Date of experience: April 27, 2024

So far, so good
April 13, 2024
Previous review

So far, so good.

Date of experience: April 3, 2024
Washington
1 review
0 helpful votes
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Half off Retail
May 7, 2024

Easy took less than 8 minutes from start to finish! A couple of weeks later i had my glasses in hand fully satisfied. Look forward to purchasing my next pair soon

Date of experience: April 26, 2024
Georgia
1 review
0 helpful votes
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The experience was super easy, received my glasses super fast. My prescription was right glasses size was exact like I wanted, will definitely get all my glasses here.

Date of experience: April 26, 2024
Canada
2 reviews
2 helpful votes
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Great Shopping Experience
May 7, 2024

Good experience, I got exactly what I was looking for and the frames arrived in perfect condition to western Canada.

Date of experience: April 26, 2024
Maryland
1 review
0 helpful votes
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Good
May 7, 2024

Great service just takes a little bit of time to receive

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Great experience
May 7, 2024

Easy and price was great. Will use them again in the future

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Slow Delivery
May 7, 2024

It took longer than expected for the frames to ship from NYC. I was offered a discount because of the delay but didn't see it processed.

Date of experience: April 25, 2024
Washington
1 review
0 helpful votes
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Great all around!
May 7, 2024

Cool Frames offered a wide variety of quality Frames with affordable prices! The delivery was fast and was so happy with the glasses!

Date of experience: April 25, 2024
Michigan
2 reviews
0 helpful votes
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Great service
May 7, 2024

Excellent, intuitive web site. Fast service with good value.

Date of experience: April 24, 2024
Canada
1 review
0 helpful votes
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If I need more frames I'll order from you! I received the exact product I ordered! Thank

Date of experience: April 24, 2024
Florida
2 reviews
0 helpful votes
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Perfect frames
May 7, 2024

Needed a replacement frame that matched my lenses and this was the perfect fit. Saved money and was able to save the lenses that were brand new. I appreciate the awesome service.

Date of experience: April 23, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States