ConnectingThreads

I ordered a large order of essentials thread as I was told by a friend that it was a low lint thread. After receiving multiple sets I opened several and used three different spools. All three left so much build up of lint in my machine that I need to take it in for service.

Initially their customer service was helpful and offered to replace or refund with return. I opted for a return as the thread clearly doesn't work with my machine. I dutifully returned all the thread except for three rolls that they told me to keep as I had opened them and they were leaving the lint in my machine.

I packaged it all up and used their postage paid label to return it in a secure box. I waited and waited for a refund. Finally I received notice several weeks later that I had been refunded. But only half of my payment was returned. I sent several emails inquiring as to the reason. I did not see the response (which landed in the spam folder because they did not use "connecting threads" email as the sender but a personal email from an employee).

I called today and was told that I had not returned all the thread so they deducted the amount from my refund. So I spent 80 bucks on thread, gummed up my machine, and returned as promised. In return I received about 53 bucks, a difference of 27 dollars.

On the phone she told me I had been emailed so I checked the spam and found the email by searching for the customer service person's name (not connecting threads). She made the same claim in her email.

So either the post office delivered a damaged package with contents missing, which you would think they would realize when they receive it, or someone is lying or just inept in the returns department. Maybe a little typo by someone in the returns department would also account for this, but not for their insistence that I did not return the thread.

I suggested they check the weight of the package as they paid for the label and so I assume would get a bill for the shipping by weight.

At any rate, I am out 35 bucks, plus it will be 140 to get my machine cleaned. I will be missing my machine for several weeks while it is serviced.

All of this causes me to say I will never buy anything from Connecting Threads again and I will urge others to avoid them as well. Much better customer service is found at almost any other shop.

In case you are wondering, I have been sewing for 50 years, make 30 quilts each year, spend hundreds of dollars each month on fabric, and have no reason to try to keep thread that was a disaster for my machine.