ConnectingThreads

I had searched and searched for a good price for backing material for a quilt top I had just completed and was visiting the Connecting Threads Web Site and found just what I needed. The little colorful flowers on the navy blue background was just what I needed. The quilt top I'd made was created with colorful, flowery scraps left in my sewing collection so the backing would be perfect with the top. I love the feel of the fabric and I was glad to get it at a good price since I needed 6 yards.

Be very careful of their precuts. They are not what they appear to be. The precuts are not packaged well, are not measured and cut well, and they way they detail fabric yardage on the invoice can be very misleading. The precuts seem well-priced till you realize that there are only a few in each collection, and if you want multiples of the prints, you must order multiples of the precut collection. They fray because edges are not pinked, and fray badly. BUYER BEWARE--customer service is also slow when you question your order contents.

I placed an order of almost $500 on their site. One item was a sewing machine which was shipped from the manufacturer and no problem with that. The other two items were a quilt kit and some rotary blades. They divided the order (I assume because the machine was shipped direct). So I waited... and waited for the other items. Check their site and it said those items were processing. Another week goes by and it says shipped but no notification from them so I wrote to ask for tracking info. No response. Another week goes by I write again. No response. Two more weeks, two more emails, still no response. I could NOT get them to respond to my simple questions of when and how it was shipped nor get any tracking information. They did not even acknowledge my emails. Finally after 5 weeks and no communication from them, I filed a Pay Pal claim for the charges. They haven't responded to Pay Pal either. I complained on their Facebook site and they said they were very busy and behind on their emails. 5 weeks behind? I run a small business and if a customer has a question or problem we respond the same day... and we send a shipping notice with tracking information for every order we ship. There is no excuse for that kind of negligent customer service. If you can't answer an email in 5 weeks, maybe you should just give it up.

I have ordered from Connecting Threads multiple times, and I have been very satisfied with their merchandise. I particularly like their own brand of fabric. The white solid is my favorite white brand to use in quilting applications, over other fabric brands. It has a very nice feel, and it's been good to use for piecing and machine quilting. I am also rather partial to their line of chambray blenders; they both look nice and feel wonderful, and I sincerely hope they decide to keep them in stock permanently. They have improved their order fulfillment turnaround time in recent years, and it seldom takes more than about ten days to receive an order once it was placed, although it's usually closer to a week. They have been fairly accurate with their orders as well; if there's an error, they have corrected it promptly and completely to my satisfaction. Those errors have been very rare. In summary, I am a satisfied customer of Connecting Threads, and I would heartily recommend this source of quilting and sewing supplies to other seamstresses and quilters without hesitation.

I bought a LOT of fabric from Connecting Threads, which I PRE-washed, btw, to make the "Labyrinth Walk' quilt for my grandson. After hours and hours and hours and hours on this very involved quilt, I washed again, and all the fabric fairly SHREDDED on every single seam, which were hundreds! What a MESS! Tangled knots of threads everywhere, big HOLES where the fabric shredded BEYOND the seams, etc etc etc. I have NEVER seen such a mess (I am an experienced sewer) or been so discouraged in my life. I emailed them pictures of the shredded fabric, to which their reply was, 'they hadn't had any other complaints'. I cannot believe I am the ONLY one this happened to! BUYER BEWARE! If I could have selected ZERO stars, I would have!

Been ordering from Connecting Threads for several years now. I have never been disappointed with any fabric purchase. Reason for this review is as follows: I made a purchase of about $65 of fabric for a quilt. When it arrived I had set it aside so I would not be tempted to start the next project when I was wanting to finish the current one. Well as it turned out I then opened the box of fabric nearly a month later and started my next project. Well when I got to the borders of the quilt I realized I didn't have the 2 1/2 yds that I selected for the outside border. I was nearly sick to my stomach since it was the most expensive of the Fabrics and it wasn't in the order. The following morning I called and told the girl on the phone what had happened and to my surprise the girl told me she would get it shipped out to me right away. I was in awe of her answer. I was sure I would get hassled since the purchase was nearly a month ago. I will continue to do all my fabric purchases with Connecting Threads. Also all my purchases are here within a week. Thank you!