Colonial Van Lines

I highly recommend Colonial Van Lines. This is a trusted moving company, and you can be at peace about the details of your move. Every detail was taken care of reducing much stress and worry concerning safe delivery. My valuable China Cabinet, China Dishes, and Crystal were careful packed and delivered safely without breakage. The delivery men were also courteous and helpful. Very thankful everything went smoothly.

Pick up was great. The crew took their time in wrapping and making sure all was packaged and loaded well. Drop off was another story, granted it was 4 days before Christmas. It took two vans to move my stuff. Someone locked the keys in the cab of one van. So, two people spent the whole time trying to unlock tab. They borrowed my crowbar from my brand-new car, and never returned it. The glass shelf in my hutch was not wrapped, so it shattered, I replaced it. The dining room table was just set there, the lower bar was not tightened to secure the table, so it wobbled and was not sturdy, my son in law has since fixed it. The crew was anxious to get home, understandable, but they were not as careful in unloading my things. They get a C.

DO NOT USE COLONIAL VAN LINES! They damaged almost all of my handmade Mennonite furniture, demolished all 5 floor lamps, a big screen tv, pottery, wicker house hold baskets, mops, bar stools scrapped and nicked. Two movers showed up to move a 3 story, 3,100 square foot home. Both admitted they had no experience. One stated he was a recovering meth addict and not to talk to the second mover because he didn't like people. The driver tried to stop the move and come back the next day when the house was sold. Many items were loaded and not covered or padded. Two house painters who were finishing up my neighbor's house ended up helping. There were three movers who unloaded at my new house. Broken lamps were put in areas I couldn't see. The main mover cornered me twice to get the tips. When I refused to give them to him he threatened the driver and made inappropriate sexual and financial comments about me. Colonial requires two estimates for each item damaged. Both woodworkers required payment for the estimates. Payment was required for printing the color photos they required. Completely unprofessional, inexperienced movers, one of whom created a safety concern for me.

The guys were very friendly and efficient. They loaded my entire house in around 4 hours. I requested boxes load first then furniture so that when we unloaded, I could get to the items I needed. Boxes were placed in the back and furniture along the sidewall of a 10 x 30 storage unit. I couldn't find any of my winter clothing or boots. Very disappointing. The storage unit was packed with a very short aisle 6' to walk in. I cannot get to the back of the storage unit as boxes are stacked floor to ceiling. My belongings will continue to be in storage until I get a house completed. I'm not happy about the huge mess in the storage facility.

I spoke with a representative from Colonial Van Lines who was very helpful. I really appreciated the phone call after my move and her assistance. Good customer service is very important to me.

I used Colonial Van Lines for a move from Maryland to Alabama. I had briefly moved from Pennsylvania to Maryland and had my belongings stored at two different homes. They picked everything up when they said they would and delivered two days before the quoted window was up. Elsie kept contact with me every step of the way. Everything arrived in good shape, including my large television set. I would definitely recommend them!

No regrets. Constant, complete and competent communication from before the move to after the move. No ignoring me. No mind games. No fraud. I did not expect perfection but even the professionally restored antique furniture showed up flawless. The actual movers worked harder than sled dogs. Yet carefully. Carefully. It was an honor to have them at our homes. Truthfully this is the only moving company that did not scam me. And no, I can assure you, I knew no one from this company or affiliates before I made the first call. Long distance move complete.

Our entire cross-country move has been an absolute nightmare. They should be ashamed of the horrendous job they did for my 87 year old parents. When our goods finally arrived(late) we found many, many missing items: extension ladder, multiple dollies and hand carts, leather ottoman, power tools, hand tools, a crate full of batteries, the list goes on and on.
Their packers were horrible; only used Home Depot boxes and single ply paper-no bubble wrap or padded paper. By the time our load was delivered most of the boxes were crushed, torn, shredded or open. Needless to say this resulted in things like a shattered printer, broken grandfather and grandmother clocks, and boxes full of shattered ceramics and lamps and home goods. Mattresses were only shrink wrapped so arrived torn and dirty.
We have moved great distances multiple times and Colonial Van Lines has been the worst moving experience ever.

They're cheaper. All my items were packed in amazon-style boxes before the movers arrived. The only things that weren't packed in boxes was my electric bicycle (arrived in good condition) and a DIY wooden table. The table leg was broke off from base, so all it required was a couple nails. My dishes arrived in-tact. Reaching for some criticism (which is what reviewers love): black grease was covered on the edges of my boxes. Probably from being under the truck. When the Colonial Van Lines service representatives call, if you accidentally hang up they will get angry at you no matter how much you apologize, then refuse to call you back after a week. Other than that, very standard, run-of-the-mill moving company. If you want above and beyond service from any mover, id highly suggest buying a U-Haul and doing the work yourself.

Gave a set price and stuck to it. Movers were helpful and professional. Only reason for 4/5 is that the driver could have called before arriving and they had to come back for some missed items. Otherwise great job on pickup and delivery. Took good care of our furniture.

Colonial Van Lines successfully and smoothly provided an interstate move for me. It was the first time I'd undertaken such a large move, and it was a very stressful endeavor for me.
The people at Colonial were, without exception, expertly professional, as well as empathetic and and calming in the midst of my expressions of feeling overwhelmed.
They absolutely came through, including helping pack and deliver my belongings
Safely and efficiently.
I would definitely recommend this company to anyone. They made a huge difference during a difficult transition.

The driver was late. He didn't pack my mattress correctly. It came back dirty and wet. They tried to overcharge me.
Very difficult to reach people and get a straight answer. The left hand doesn't know what the right hand is doing. They subcontract the work but don't tell you upfront. Nightmare.

I've moved a lot and I've used this company twice. The time I chose not to use them, items were delivered to the wrong house, the company refused to pay for it and they stole the screen off my peloton. It's been a dream each time with Colonial van lines because they actually care about your items, have prepared documentation and keep you up to date with every move. In addition your items make it from one place to the other and no one steals the items. If you're looking for a good price, safe transport of your items and people who will communicate than choose them.

Overall I had a great moving experience with Colonial Van Lines. The only negative that I can think of is that the pickup was a little later than expected but the driver still started the move process within the timeframe window. Everyone was friendly and very helpful. All my stuff arrived quickly and not damaged! I have heard some horror stories from friends when moving and was nervous about this whole process but they exceeded my expectations! Little to no damage to any of my furniture too.