Colonial Van Lines

Amazing experience with this company. They were extremely responsive and made what could have been a stressful cross country move seamless and comfortable.

I am so happy and pleased that I selected Colonial Van Lines for my first big Interstate move after having done some moving company research before the end of 2021. I was able to lock in the 2021 rates for my move in March 2022. Everyone I came in contact with - from the account manager and initial consultation for the estimate, the department manager who processed my down payment, the moving manager who adjusted my inventory list as needed and managed the communication with the actual moving team. Something that I thought would be extremely stressful and chaotic became an organized process with the 24/7 support from the Colonial Van Lines team. The actual move happened quite quickly too, loading was done in a very organized, caring and respectful way; the moving team manager walked me thru all steps in detail of the paperwork and inventory. To my surprise my stuff arrived sooner than I thought which made my move-in into temporary housing that much easier. Nothing was broken, nothing was missing, and the unloading crew was as good as the one loading. I highly recommend this company for any of your moving needs and hope you will have the same great experience I did.

I moved from Tennesse to Connecticut recently through Colonial Van lines, and it was a very good experience for me. The person from AMILE AWAY subsidiary was very professional and he explained the billing details politely and he made sure I understood the invoice. Even though I packed my own goods, they wrapped the sectional couch and the bulky furniture really good and they came at the destination without a scratch. It was a great experience overall and I am totally satisfied on how the move went smoothly.

Colonial Vanlines helped my family and I for our move from Chicago to Minneapolis. I was very pleased with every facet of this move. They kept me involved every step of the way, kept me up-to-date with when my boxes and furniture would be delivered, and when everything was unloaded on time - it was all in excellent condition. I would definitely would use Colonial again. While I hate moving, I LOVE COLONIAL!

It was a difficult move and any issues that I had were followed up with and ultimately resolved. I would recommend Colonial based on the customer service with follow up.

I hired Colonial Van Lines and had a horrific moving experience. The staff is unreliable, disorganized and dishonest. I absolutely do not recommend Colonial Van Lines.

If you're on the hunt for a moving company ready to mishandle a quarter of your belongings, overcharge you without addressing your concerns, and teach you the costs and benefits of suing a moving company, look no further than Colonial Van Lines. Our recent encounter with their costly relocation services left us deeply disheartened and frustrated. Their estimate for our moving cost was 75% higher than originally predicted. We expected to pay around 4k to have all of our belongings packed, moved, and unpacked in a new home, but the end result was 7.5k - not unpacked but simply dropped and scattered around our new home. They decided to stop moving 2/3 of the way through the move. Thankfully, TaskRabbit workers came to our rescue. Their pricing scheme and the way they communicate is very convoluted. You are told that you will have a point person to explain everything and check in with you, however, I ended up have 3 point people, and each did not know what the other was doing. One person told me the price would be 5k after weighing everything, but later they raised it to 7.5k. What's more, our most valuable belongings were damaged or destroyed. Our experience with Colonial Van Lines was dreadful and we hope to help others avoid the same blunder. Knowing there are numerous reputable companies out there, we wish we had researched more diligently, and gone with something like Gentle Giant. To underscore the most pressing issues: our most valuable items were damaged or destroyed. Upon arrival at our new home, we were informed that their usual crew was unavailable, and they'd enlisted unprofessional workers, and then did not reimburse us for the "white-glove" service we had paid for yet did not receive, though they did give us $200 for the TaskRabbit workers which is what we will use next time in order to save a great deal of money and headache.

Update: I am updating this review because I was given a refund of $2,500 to resolve the situation. The business worked with me to come to an aggreeable resolution.

I wrote a review about excellent service by Colonial who moved me 12/10/21, since that time my opinion has drastically changed. They moved my things to a storage facility as my new house wasn't complete then a small local company moved me in late January 2022. That's when I was able to really see how Colonial treated my belongings. They had dropped my dad's leather recliner, breaking a leg off and internally, placed deep scratches on an expensive dresser, lost 2 Pottery Barn almost new quilts, scratched a bedside table and lost numerous other things. I thought my renter's insurance would cover any losses and didn't take out insurance with Colonial. My bill was already over $10,000.00 moving from Murfreesboro, TN area to just below Atlanta, GA. They would only pay pennies on the dollar for the damages they caused. I have yet to receive the total of $350.00 and it's nearing a year later. Kenya, in their company who called me from claims called me after months of me trying to get help and was very ugly to me and spoke to me harshly and intimidating. I felt I had no recourse but to sign the release after checking with my insurance company. After getting her way, she was very nice. Bully for her. I was in a bind with my closing date on my home changing and unable to reschedule my original company, so was great full to find someone who could move me at almost last minute. Do more homework than I did, but also stay away from this company if you want your things taken care of. I learned the hard way.

Colonial uses promises to lure you in, but then, adds undisclosed charges and damages your property.
Colonial charged me for extra pictures, even though both the initial contact person, Anthony Perrone, and the van driver, Beldon Lawrence, said, at first, that my load had no overages. Colonial charged me $250 for delaying delivery even though I told six of their employees that I, myself, was driving cross-country and would not arrive until 9 Nov. In spite of 7 messages confirming what both Anthony Perrone and the driver, Beldon Lawrence, himself, told me that Nov 11 was the delivery day, Colonial changed the delivery day at the last minute. I was a full day's drive away from the delivery site when Colonial Van Lines called me, with less than 24 hours' notice, to say they were delivering the next day, Nov 8. I explained I could not get there and Colonial charged me $250 for delaying the delivery that they had assured me was not until Nov 11. I even asked the driver, Beldon, if he was working on Veterans' Day, Nov 11, and he said they worked all days. There was no confusion about setting the delivery for Nov 11. Colonial charged me $250 because I was not at the delivery point by 8 am on Nov 8.

Colonial damaged my chest of drawers; it now wobbles a full six inches sideways. The chest was solid when it went into the van. Colonial damaged an antique desk that was my grandfather's, in spite of the fact that I repeated several times that the desk had to be handled with special care. Colonial broke a number of smaller items, baskets, small glasses, and a bicycle.
I paid for full packing services, which meant putting things back together at the destination. The destination is a mess; nothing was reassembled the way it was before packing. The bed frame was put together without the washers for the bolts and without the floor glides under the legs. I told Beldon and his helper Shaw not to damage the newly refinished floors. There is a foot-long gash in the back bedroom.

1. Review of Household Items Pickup by Helix Transfer & Storage.

On January 25,2023 an experience team of moving specialists headed by Jonis had pickup household items from my Brooklyn, NY location.

The Helix Transfer & Storage team began the pickup by arriving at my location within the specified time agreed upon. First, they reviewed the household items that were to be loaded to truck. Then each member of the three-man team performed their individual task effectively by packing the delicate items carefully and loading the heavy items with ease to the truck.

The team was professional in all ways. They had moved expeditiously to complete the task at hand which resulted in a favorable outcome.

I appreciate the care that Jonis' team had applied to each of my household items that were loaded onto the truck.

Thank you, for a job well done.

2. Review of Household Items Delivered by Helix Transfer & Storage.

Job Well Done!

On February 6,2023 an experience team of moving specialists headed by George had delivered household items to my Effingham, South Carolina location.

The Helix Transfer & Storage team members George and Elvin had arrived at the delivery location within the agreed time specified. Firstly, balance due on contract was discussed. Secondly, final payment was paid to driver, before unloading any household items from truck.

Then each member of the two-man team performed their individual tasks effectively by unpacking the delicate items carefully and unloading the heavy items error-free from the truck. The team was professional in all ways. They had moved with speed and efficiency to complete the task at hand.

I appreciate the help and care that was extended by George and Elvin when they cleanup the unwrapped materials before departing my home.

Thank you, again! Household items delivered to Effingham, South Carolina location transpired without a hitch.

In addition, many thanks goes to Ms. Tracey Brown, Moving Coordinator, for her follow-up phone calls to ensure I am acquainted with the facts to move household items between different cities.

Sincerely,

James M. Knight III