Colonial Van Lines

This was my second move and first time using Colonial Van Lines. This move was by far the best experience compared to the first. Not only did they move our items from point A to point B, but they also shrink wrapped and padded all furniture and valuable items. They took extra care of everything, which was a lot better than expected.
Excellent Service!

Moved across the country and needed covered transport for one of my vehicles and Colonial Van Lines came thru when I needed it most. They picked my car up within a few days and had it shipped across the country in under a week. My car was well taken care of and I was so happy with them that I also shipped my truck (uncovered this time) and once again they took excellent care of it and my truck arrived early!

No B. S. they do what they say and not try and hit you up with hidden fees everything is upfront. I will use them again if I ever relocate:-)

Pros: movers were on time and delivery date was within the given parameters. Cons: one of the case managers was extremely rude to me on the phone. I almost couldn't believe it, but he was annoyed with my questions and actually mocked me on the phone. Also, case managers changed every few days - I think I had five CM's before we were through. Con: several of my items (shredder, file cabinet, desk) arrived damaged. I didn't file a claim as they didn't reach the level of the high deductible.

I had an exceptional, positive experience with Colonial Van Lines from the inception with this moving service provider. The quote and initial inventory process was executed professionally and efficiently with an extremely fair price for a 1400 mile move across the continental United States. The pick-up, move, and deliveries were all done within the proposed time windows. There was nothing damaged since all items were well stowed and wrapped with blankets and tape. The movers were professional, courteous, and extremely accommodating to all our needs and in constant communication during the entire move. Not only will I use Colonial van Lines for all my future moving service needs. It is my sincere intention to strongly recommend Colonial Van Lines to family and friends for all their moving service needs as well.

This is the 4th time I've used Colonial Van Lines for moving across states. My work required me to move around and every time they were diligent and made sure to communicate with me every step of the way.

These people were to move my daughter and granddaughter families to Texas. This is the most unprofessional company ever. They went into dresser drawers, boxes, broke a television. A gun was taken from a drawer, big flat screen television was broken, several boxes were open, they stole money that was hidden in a box. They never used a freight truck, they used hauls, Penske and two other trucks that had no company name on them. The total experience was the most unprofessional, disaster ever. They are going to be taken care of big time. They had us thinking that they were a big top company, but they're using another colonial company logo to get business. PLEASE NEVER USE THIS COMPANY. They looked like a bunch of drug heads. I'm so upset with this company. Theives

We had our goods picked up in CA, the total was about 1/2 a truckload. The team packed all our dishes, and did a great job, all arrived unbroken. The packing team spent the first-day packing, and the second 1/2 day loading the truck. The unloading team in FL unloaded and assembled our furniture in less than a day. Overall, the experience was terrific. The only complaint was the lack of visibility of the delivery timing until 24 hours before delivery. We had a window of arrival, but it was 2 weeks long which made planning a little challenging. The pricing was very competitive (better than) the other two moving companies we engaged.

They cancelled our move without telling us, they refunded our money and told us sorry we overbooked. We sold our house and had to out we had to rent a Penske truck and load it in one day, we had to give away furniture, exercise equipment, a bike. All because of Colonial and their inability to schedule moves and meet their commitments. I will write about this experiment ever solute I find and tell everyone I know. What colonial did disgusting and I have never dealt with such a unprofessional company ever. How Donna Is the "resolution" specialist is beyond me she did nothing.

Overall a good experience except for the fact that an item was broken during transit and the process of getting the thing reimbursed is more hassle than it's worth. The initial process was handled well and the ease of working with the "office" people was good. The driver and workers were nice and professional. They even worked to get to the new location sooner than "required". As far as the broken item, during moves, through no fault, things "happen" so not really upset about the item (not a priceless item) but the process to do a claim is all on the customer and there was no "support" from that aspect. That is the thing that keeps them from getting 5 out of 5. Support from start to delivery but not after.

Our driver/mover Sammy was phenomenal. It was just him and he got all of my mother's stuff here in perfect condition. She just passed and I was bringing a few items of hers to my house. Thank you for getting it here to me safely.

I am updating my review. Still no word from subcontractor and still no chair. However, Donna from Colonial finally got involved. While overall, I still am frustrated that things took so long, I am appreciative to Donna and Colonial Van Lines for stepping up and doing what they could do to make things right. While it is impossible to replace a missing, antique chair, I feel that that the resolution offered was fair and reasonable. In the end, I respect Colonial for standing behind their service and their dedication to resolving this situation. That is what I believe matters the most.

I do not recommend colonial vanlines at all. They subbed out my move and sent some stoners in a box truck. My items transferred trucks at least twice. The sub, then subbed out my move from CO to MI. Upon delivery, I had many items broken, and many items missing. The amount of damage and missing is close to if not more them $1100. I was told they would take care of it, but now they have gone silent. What an absolute joke! When they unloaded my gun safe, they laid it on its side and slid it down the metal ramp out of the semi, scratching and gouging the steel on my $4500 safe!

From the staff handling the move on the phone to the driver Maurice I would give them 10 stars if I could! I expected this move to be rough they made it very simple they were straightforward and no additional charges! I recommend them and I am a very choosy person when it comes to customer service!

I was very happy with Colonial Van Lines and the drivers they used to move me from IL to TX. I was extremely nervous, but Tony and Yverson, Jose and Mike were all great. Wonderful communication and everything was spelled out. Great experience. I will definitely use them again if I ever move.

Our move from a 3 BR apartment with storage unit was successful and good value. Movers arrived within time window. There was some confusion concerning office's actual date for pickup and the delivery driver, but was corrected and understood to be still within the quoted 2 day window given. 2 movers arrived and completed load in reasonable amount of time and were enroute to drop off destination. No overages for weight. Weight estimated was correct. Delivery of items was quickly done and items were offloaded into storage in just a couple hours. I would use Colonial for any long distance moves needed again.

There was an issue with a safe that was moved. After the move, Donna at Colonial Van Lines reached out to use. And we were able to reach a mutually agreement to the issue.