Colonial Van Lines

This was my first time using movers and it went rather well. My sales rep was very nice and friendly. Colonial checked in frequently throughout the process. They do employ contractors so be advised of that. Pickup and drop off went rather smoothly. There was minimal damage and all my items arrived. They did pick up and drop off within the given windows. Overall was a decent experience.

I must say that my experience with this moving company has been nothing short of a nightmare. From the very beginning, the lack of proper communication was evident. We received a call mere hours before they were supposed to pick up our belongings, leaving us unprepared and stressed.

What's even more frustrating is the complete lack of responsiveness from their end. Despite calling them more than five times a day to get updates on the delivery of our things, we were met with silence. It's as if they didn't value our time or concerns.

To top it off, when we finally managed to get a hold of someone, we were informed that our furniture wouldn't be delivered until a staggering four days after the agreed-upon latest delivery date. This is unacceptable and shows a complete disregard for their customers' needs and schedules.

The entire ordeal has been the most stressful moving situation we've ever dealt with. I wouldn't recommend this moving company to my worst enemy. If you're looking for reliability, communication, and professionalism, definitely look elsewhere."

I had an awful experience with this company during my moving. Starting from the pick up date which they never changed to the right date even though i have multiple requests to change it. After that, they picked up the furniture i had and for 4 days gave me no information of how much the cost was, where my furniture is, when it will be delivered. After multiple attempts to communicate with them, i was able to find out the details and my furniture stayed for weeks in a warehouse in Michigan for no clear reason. The delivery got delayed for several days in which we had no communication until it happened.

The owner, Aldo DiSordo, is very unprofessional, doesn't pay his bills, and is prone to use extremely vulgar language when corresponding with females. I would love to include a copy of the email as proof but it would be against guidelines due to the vulgar language.

I would not recommend Colonial Van Lines. They damaged ~$600 worth of items, and they have stated that they never received the claim paperwork that was submitted. At this point, I have broken items that will go into the trash. Look elsewhere.

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I spoke with a supervisor today (July 8,2021) around 9:15 AM MDT, and she was able to verify my job ID, and informed me that she could not find any record of my claim. Additionally, the number below in your response, I called, and it went to a voicemail.

I called and spoke with Kelly Furlong and she GUARANTEED me a truck and driver the last weekend of August 2020 before the closing on my home, I gave two and a half months notice and 40% down. I was alone and stressed already after a traumatic divorce and they were a NO SHOW? I had to scramble and figure something out, rent a uhaul hire the Loading Zone which ended up being a real life nightmare and then hiring another company to move me across the country which was also a nightmare. Colonial Van Lines took NO accountability, they OWE me for hotel, storage rental and damages I incurred due to having to hire thugs thanks to them. I had buyers, a broker, realtors, my ex breathing down my neck like this was my fault! A woman named Donna from Colonial Van Lines WAS corresponding with me until I dropped a number $ and flat out stopped replying to me until I recently posted a BBB complaint on them. What is wrong with these companies?

Gave a set price and stuck to it. Movers were helpful and professional. Only reason for 4/5 is that the driver could have called before arriving and they had to come back for some missed items. Otherwise great job on pickup and delivery. Took good care of our furniture.

The Team from Colonial was hands on from start to finish. I never had to call them to follow up; they kept me in the loop at all times. Responsive, reliable, right price, clean equipment and the movers were so pleasant and mindful of my furniture. I highly recommend them.

Donna helped find our keyboard and have it shipped to us. She also helped us get a decent settlement for our missing items. "I'm the Donna" from Suits really fits if you know the show.

I highly recommend Colonial for long distance cross county moves. Customer service was exceptional. Best customer service experience. Reps were very helpful and very easy to contact. My main contact was Tracy, she said she was a Rep, but her knowledge and follow-up, makes me think she is one of the owners of the company. Again, I highly recommend Colonial. My major concern was moving a large safe, it arrived in perfect condition. I was very happy. My move was from NJ to AZ.

From the very beginning, this moving company made sure to reach out to me at every step of the process. Price quoted was just what was billed at the end of the job. Drivers were on time, neat, respectful and very efficient. The entire move from NJ to Tennessee took just one week from pick up to delivery. All items were delivered unharmed.

I would highly recommend this company for any moving needs.

I used Colonial Van Lines for a move in NorthEast USA. NJ to MA. They were great to work with. Very professional. They kept me informed the whole way. Careful with floors (sneakers, Pneumatic tires, cloth wrapping of furniture during move). Pricing was comparable or better then competitors. I had 3 "guys" on the pick up side and 2 on the delivery side. All very professional and clean and caring. Some slight dings on sheet rock that could not be prevented due to obstacles/dimensions of stairs. I highly recommend Colonial

Lamps damaged, paintings torn, no additional insurance so the items discussed were not paid for. The most damaged item was my bose player which was totally dismissed in the conversations that I had with your contacts. Because of the virus and my husband being ill, I was unable to follow the packers around to make certain that unnecessary items were not packed, like news papers, boxes of trash etc. Everything was packed in one day but I was not afforded the time to go over both floors with the man that was supervising the packing. Even he admitted that i probably would not need so many of the items packed. Would not use you again nor would I suggest to anyone else that they use you. It will be a year in May since the move. Polite movers.