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Coinbase

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Nigeria
2 reviews
1 helpful vote
Follow Olivia W.
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Credit Fix
May 9, 2023

I financed a car that had a nationwide murder warrant attached to the vin and it caused me to get pulled over at gun point 5 times a week for 7 months so I did a voluntary repo about two years ago. I needed to get it removed and *******@bk.ru came highly recommended and I recommend them for all credit related help.

Date of experience: May 7, 2023
New York
2 reviews
2 helpful votes
Follow Cindy C.
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Extraordinary high trade charge fee, and various of high charge, it is very easy and fast transfer your money to coinbase account, but if you don't want trade, it is more longer you think to cash out as trap. It's nightmare for new digital trader. Believe it or not? You will lost huge money in trade and charge fee!

Date of experience: March 6, 2022
New York
1 review
8 helpful votes
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Coinbase accidentally deposited too much money into my account. They then transfered Bitcoins out of my account without notifying me (I suspect to cover their mistake). They transfered the coins out when Bitcoin was low and now they are taking money from my bank account systematically. All of this is happening without so much as a word from them. I've e-mailed them several times.

Date of experience: December 20, 2013
Texas
1 review
0 helpful votes
Follow Shahin R.
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My account was placed on manual review, Coinbase did not even send me email to explain why? After
1 month contacting them finally coinbase said that they needed a drivers license update and my picture. My driver license has not expired, and they have already had my picture. Any way I sent them my Driver license and Picture but still Since then they have not fixed my account. I have used coin base since 2017. Customer service is 0. This exchange needs to be avoided. Worst exhange by far. I was hoping one day this review could be changed.

Date of experience: March 19, 2022
Georgia
2 reviews
4 helpful votes
Follow LaShonda S.
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Coinbase has a link for consumers to share, and if you purchase over 100.00 you and the person you shared with are supposed to get 10.00 free btc. I have sent the link to four people and I have only received the free btc once. I emailed Coinbase and the reply was they don't have any control over that and they can't fix the problem. That is false advertisements. I have dealt with other companies like Stash that offer the similar incentives and they always stand behind their advertisements. You can never talk to anyone. The customer service is in dire need for an overhaul.

Date of experience: August 3, 2020
Virginia
1 review
0 helpful votes
Follow Au Q.
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So many high fees. Bought $1000 of Dodge coin. Cost $43 fee to buy. Selling cost some money, cash out lose some money, put back in Wellsfargo get charge $13. $1000 come in and come out $850. Very bad! Scam

Date of experience: January 19, 2022
Florida
2 reviews
1 helpful vote
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Something happened with my password. I cannot just reset it. There is NO customer service. No phone works. Their emails don't work. They told me to send pics of licenses and other things- I did that but not to the email they require because the email they provide is undeliverable. Bottom line. I have thousands of dollars of my money that I am locked out of.

Date of experience: December 14, 2021
District of Columbia
1 review
0 helpful votes
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Coinbase Hacked
January 20, 2022

My account was hacked, my money and tokens stolen! I locked the account, changed the password, filed a complaint. Then I received an answer stating they can't help as they are a International Company.
Never will I use Coinbase again!

Date of experience: January 20, 2022
Washington
1 review
2 helpful votes
Follow Marcel G.
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Hugh fees, low customer service, hold your money for long amount of time. If you use a small amount of money the charge a smaller present of money per transaction even in there own app. But larger amounts that charge a larger percentage. Not good for large amounts over 100$

Date of experience: August 16, 2020
North Carolina
1 review
0 helpful votes
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Horrible support
August 4, 2023

I could not get a transaction to work. The support I got was terrible. I made no progress with them. I ask to speak to a manager and they said they dont have managers for support. As soon as I can, I getting all my crypto out of that exchange.

Date of experience: August 4, 2023
South Africa
1 review
0 helpful votes
Follow Patrice M.
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Emails, after emails, and complaints.

Funds deposited per their so-called instructions.

They don't acknolwedge anything other than some reference number and then nothing comes of it and they close the case. Beware! Don't EFT funds to that Coinbase account on their website. They can't find $#*!. Regards Patrice

Date of experience: December 1, 2021
Maryland
1 review
10 helpful votes
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Stay away,
April 4, 2017

Its just too dangerous at this point. I haven't heard anything back from them and have literally lost a few thousand dollars because I can't trade and they haven't responded to any of my emails. Its been a week and they have my money in their account and I cant do anything about it. I'm not sure if its a scam or they just have a REALLY REALLY bad customer support. But a 5 days without any answers? Thats odd.

Date of experience: April 4, 2017
Florida
1 review
1 helpful vote
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Most unuseable wallet
April 27, 2023

If you do anything to your account, sign up, sign in, put money in, trade bitcoin. Your account is now locked. There is no decent support team that gives you any useful information to help you. Your funds will be locked in your account for weeks while they lend it out and do whatever. You will get a multiple day hold on your account for just about any action from linking a bank account to logging in on your computer! Very helpful. $#*! this company lmao plenty other wallets out there that you can actually use!

Date of experience: April 27, 2023
California
1 review
13 helpful votes
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I like their interface, and I was able to buy and sell bitcoin initially. But their verification gets messed up and your funds get stuck in limbo. Definitely don't put in more than you can afford to lose... not because the crypto's may lose value, but because you may not be able to get it back from Coinbase.

Date of experience: November 8, 2017
Nevada
1 review
1 helpful vote
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IF only I knew...
May 12, 2021

Coinbase allows you to easily fund your account and buy crypto. The problem is when you try to get your money refunded back to your bank. There is no way to do this on their website, and they just give you stall tactics. I cashed out my crypto, but can not get my money.

Date of experience: May 12, 2021
Georgia
2 reviews
8 helpful votes
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CRYPTO RECOVERY
December 1, 2021

I have to admit that I was skeptical that I would ever see any of the money I lost in a very sophisticated scam. However, my claims manager, Mike Gavin, at [ swiftfundsrecovery com] guided me through each step of the claims process and although my case took longer than is usual with this type of claim we did have a positive outcome when I received most of my money back into my bank account. I could not have achieved this without the skills, knowledge and determination of the team at Swift Funds. I have no hesitation in recommending their services.

Date of experience: December 1, 2021
New Jersey
3 reviews
11 helpful votes
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Just Perfect
August 4, 2016

Coinbase is the number one wallet provider for cryptocurrency. Its fast, secure and dependable. The addition of ethereum makes their platform to win more customers to them. I will recommend it all. Hope that bitcoin can rise again soon.

Date of experience: August 4, 2016
Massachusetts
1 review
1 helpful vote
Follow Erik P.
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So coinbase has robbed me twice. The first time it was three ethereum that disappeared from my account once years ago. I eventually got them back, though not before I had gone through 8 months of daily phone calls to them, and after the value of thise ethereum had devalued by about 400%.

Then in February I had over. 5 Btc go missing from my account, and since then I havent been able to get a single coinbase rep to acknowledge the issue. I just get these generic emails back saying that they need mote information, even after I've sent them all the details they could possibly want.

Basically if you have an issue with coinbase, they will it ore you or worse. There is no such thing as support, much less insurance with these thieves. I signed up on coinbase the day they opened their doors, but i would never advise anyone to use them, ever, under any circumstances at all.

Date of experience: July 16, 2021
Arizona
1 review
0 helpful votes
Follow Tevaite F.
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I lost a bunch of money because I couldn't convert my crypto, it always happens during exiting trades.
A window always appeared saying that" your order was submitted we will send you an email to confirm ", it can go for hours and hours until you give up.
Costumer support said that it is because the price changes.
It also takes at least three minutes for my balance to reappear on my coinbase platform every time.

Date of experience: December 7, 2022
California
1 review
8 helpful votes
Follow Ashley S.
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I had bought $200 of BTC and Coinbase said my bank declined for whatever reason. Ok fine, but I look at my bank and it did go through. So my 200 bucks is now on a freaking hold for 2 weeks. To top it off, they're saying I owe them the money now because they claim to have fronted me the money. My account has been disabled until I pay them another $200! They said within 3 days they will start selling off my cryptocurrency to make up for the payment they claim they never got. Although the proof is right there on my bank statement. I've contacted support but suspect they won't resolve this in a timely manner or ever actually.

Anyone ready for a class action? Email me *******@secmail.pro

Date of experience: May 19, 2019

Overview

Coinbase has a rating of 1.3 stars from 816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
339
value
306
shipping
111
returns
132
quality
296
This company does not typically respond to reviews
+158