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Coinbase

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Illinois
1 review
8 helpful votes
Follow Bib G.
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They suspended my account, tried for days to get an answer why, claimed I may be using the funds to fund terrorists. I accept Bitcoin on my website and demanded I turn over all my customer details, not just the ones that used Bitcoin. When I refused they closed my account.

Also every time I sent an email to there customer service I would suddenly get porn spam. I know it's coming from them, I only used that email address for Coinbase communications.

I suspect they only wanted my customer database so they can try to get people to move over to them.

Date of experience: April 9, 2016
Massachusetts
2 reviews
1 helpful vote
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Poor service
April 21, 2021

I had a transaction error for about $2,500 on Coinbase and I never go any help. I then switched to AxisOption wallet and exchange platform and it has been amazing. Their customer service is so fast and here is the good part, for every crypto you buy, sell, send or receive, you can earn up to 10% interests monthly on that.
So goodbye Coinbase and hello to AxisOption

Date of experience: April 21, 2021
California
2 reviews
13 helpful votes
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Horrible customer service
December 23, 2020

If you want to be just a number, and have no customer service then Coinbase is the company for you. They don't tell you about transfer delays will after you make a transfer, that really helps telling me after the transfer. Almost no customer service, no one to call. I am trying to close my account, and get my transfer refunded, but I can't even get a response.

Date of experience: December 23, 2020
California
6 reviews
1 helpful vote
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Scam
March 4, 2024

Please beware, i am not saying Forex banking is bad, maybe my aunt was unlucky, i have done it and i got paid, but my sister was unfortunate, she almost lost €33,000.00 EUR to the Forex banking when the broker stopped responding, we found out the broker was a scammer, but luckily we got her money back through an agency who assisted us, thanks to uncac. Net, they are reliable.

Date of experience: March 4, 2024
New York
1 review
1 helpful vote
Follow Bintou O.
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My life time work money is blocked on Coinbase. They locked up my account after I wrote a complaint concerning a technical issue from the platform! They didn't even let me remove my money before to lock my Coinbase! I'm so scared and I'm dying. I asked them to ignore my complaint and unlock my account but I keep getting the same automatic msg

Date of experience: May 12, 2021
GB
1 review
4 helpful votes
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I called Coinbase Support *******786 to recover my bitcoins which were lost as i was scared of loosing my money they started working and really they helped me to get my btc back.
Recommended for all users. Thank You.

Date of experience: March 24, 2018
California
1 review
0 helpful votes
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0 stars if I could
October 24, 2022

Talk about 9 days to confirm your deposit from your bank. When in fact they withdrew it from your bank in the second day. Made some money on Bitcoin and I switched it to another coin and literally they took the little earnings I got for "fees" this is not the place to invest your coins. Stay away!

Date of experience: October 24, 2022
Georgia
1 review
1 helpful vote
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It was a great site at first. I never had a problem with Coinbase until now. They kicked me off of their platform without telling me the reason. They said I violated or broke one of their guidelines and then told me they could not tell me why. So, I can't see if I had money in my account and they aren't giving me any answers. I will be getting me a lawyer. Idc!

Date of experience: July 7, 2023
Arizona
1 review
2 helpful votes
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Someone stole money from my Coinbase account. I noticed my account going down so l got locked my account. I was unable to contact Coinbase but then I decided to make a new account. I was then able to contact coinbase but they didn't want to reimburse me. However, Robinhood did. They also never sent an authentic code to my email. They don't help you because they don't take any responsibility for fraud. If you experience fraud coinbase will tell you to report it to police but you will never see your money again. Do not put any money in here. It will be your worst nightmare

Date of experience: July 25, 2023
Connecticut
1 review
0 helpful votes
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No matter how much business you do with them, them force feed the idea of "scheduled deposits"…and once you sign up for it, and don't stick with it, they put 5 day holds on your account and reduce your limit from 35k a day to 5000 and tell you it's standard policy! Stay away!

Date of experience: May 20, 2022
California
1 review
2 helpful votes
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Fraud
June 16, 2020

After talking with multiple friends and family we realize that we all have the same cryptowallet address from coinbase! It started with coinbase denying my wife and I could have the same address unless our accounts are connected! I urge others to see if they have the same crypto wallet addresses as family and friends, so a class action lawsuit can be filed against coinbase! As well if you freeze your account with them it just locks you from your own portfolio not anyone else if they already have the wallet address and tag number. Coinbase will not replace the tag number until a transaction is made. So it's like freezing your credit card you get denied access but not the person in possession of your card!

Date of experience: June 16, 2020
California
1 review
3 helpful votes
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Account under review for over a mont and keep showing this after I have call and email.
No response at all.
Won't recommend to use COINBASE
Your account is currently being reviewed and
We need some time to verify your info. During
This review, you won't be able to use Coinbase.
Reviews generally take a few days, so sign in
Every day or two to check your status.

Date of experience: June 18, 2022
Minnesota
1 review
3 helpful votes
Follow C V.
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I must also agree that when you have a problem with them, they are not found, and their default action is to suspend your account.

UPDATE: Coinbase, after closing my account, reinstated me. My account is working and I did not lose funds. I wanted to update everybody to let them know that Coinbase did resolve my issue to my satisfaction, although it was painfully slow.

Date of experience: January 19, 2017
Florida
3 reviews
2 helpful votes
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High Fees
August 31, 2020

Seems to be some trickery going on with their fees.
I tried to contact Coinbase about being charged $400.00. For a trade/transaction. No luck in getting an answer. They seem to be clouded in secrecy with no accountability. I will no longer recommend them to friends.

Date of experience: August 29, 2020
Oregon
1 review
1 helpful vote
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I found a series of fraudulent charges ACH from Coinbase to my bank account. Coinbase does not seem to have proper fraud controls in place to prevent the abuse of their platform which does not speak well of the company as a whole. A call to their fraud department results in an unprofessional voice mail instead of a fraud professional. They should do better.

Date of experience: July 5, 2016
Florida
4 reviews
5 helpful votes
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Coinbase sent a mail on 25 August informing me that they were performing account reviews and that the process could take 1-3 months. They locked trading and fiat withdrawals for my account on the same day. Since that day I have heard absolutely NOTHING. I have tried to contact CB customer service, but direct contact is not possible. When raising a query through their standardized support system - which done three times - there is no response to the issue at hand, but after a few days a mail with the message "we have now closed the case # XXX and hope you were satisfied". I strongly encourage people to contact [coinreclaims com] to resolve their cases like I did. It's unacceptable to block a customers account permanently who had money in wallet! Ended up having to recover externally. Now I'm on a hunt to expose COINBASE. I'm willing to help if needed Check out (coinreclaims com) for help.

Date of experience: December 2, 2021
California
1 review
3 helpful votes
Follow Marie J.
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There is a lot to like about Coinbase. Response time to resolve issues is quicker, but they are just spinning everyone's wheels. Coinbase response to customers is just more questions or solutions that don't apply. How many times do I need to explain something to be understood? I suggested they should never send a bot to do a human's job. I should have had answeres two weeks ago. I'll play along until there is a better platform.

Date of experience: June 3, 2020
New Mexico
3 reviews
15 helpful votes
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I just wasted five hours trying to use this app. It is basically a non-functional waste of time, but they WILL steal all your information before you realize it's useless. They have EVERYTHING about me, including photos of my driver's license (which they demanded twice, first shot wasn't good enough), and the app is still unusable. I cannot buy or sell with it, it is essentially an information hawk, and who knows where all my info went? I don't... I can't USE it.
My buddy with a Smart phone told me to use it. His works well. Perhaps, the android app is the problem. I no longer CARE.
I shared everything about myself, and can't use the app. I will NEVER trust them again. Five hours of jumping thru hoops brought me HERE! Don't make the same mistake. They deserve zero stars, and they really HAVE earned it.
YOU give them five unrewarded hours of your life, and all your personal info - tell me you don't agree.

Date of experience: February 21, 2021
Michigan
2 reviews
0 helpful votes
Follow VINICIUS S.
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Coinbase wallet is not safe at all! I had my cryptos stolen from my wallet and Coinbase just reply standard answers saying they can't do anything. I never give my 12 word to anyone and even though someone joined my wallet by a flaw from their system. There is a flaw in their system as the thief is keep doing. Skip away from them. Case created #******* and #******* but nothing is solved.

Date of experience: April 21, 2022
California
1 review
1 helpful vote
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I was referred to Anonymous Solutions by a mutual friend, So i filed a complaint with Anonymous Solutions, luckily for me the account still had my crypto in it, and i am eternally grateful to the hacker and cryptographer that made it possible, the service fee was worth every dime. I advise you contact Anonymous Solutions(american@ techie. Com) for help. They helped me recover my crypto; Also saved me a lot.
Stay away from coinbase.

Date of experience: February 6, 2023

Overview

Coinbase has a rating of 1.3 stars from 816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
339
value
306
shipping
111
returns
132
quality
296
This company does not typically respond to reviews
+158