Coach Outlet

I just used coachoutlet.com December 4th 2022. It said that the package would take 7-9 days to come in but the purse came in on the 9th. The prices are fair I got my snoopy purse on sale with tax for $155 when it says the purse is valued. The website also gave $20 off if I spend over $150. The purse looks like the one in the photos online. Don't trust the bad reviews on this site. However make sure your using the website link coachoutlet.com and not coach-outlet.com I read it's a scam.

If you're wanting to receive your item in a timely do not order online. IT takes them forever to deliver and no one can tell you why it's delayed. I will never order from them again. I will make sure to go into the store to pick up. Poor customer service.

In reference to a customer upset because it was in Chinese; they do make knock-offs. However Coach also has SOME of their handbags made in China; www.coachoutlet.com is a legitimate site. The problem is I never get invited to purchase at the 50% off then an additional 40% off that price. You have to get INVITED to shop this sale! I signed up and was invited once! I have purchased at least $1500 + without the invite.
On their site now, the invited ones are shopping the CLEARANCE; Coach says its closed for maintenance(ha), but the other items are open. I guess they think everyone is stupid. I have called and ask why I never get invited; their answer was they have so many customers that sign up that they can't invite everyone! What's so funny(?) is my aunt gets invited EVERY SALE, she rarely buys anything! They pick and choose who they want to shop. My Aunts' friend at work also gets invited every sale.
It's a joke as far as I'm concerned! They lost a good customer!

I ordered gifts on November 22,2020, today is December 19 I have called and emailed both promising that my order will be here by soon. I have yet to receive my items the wait time in hold is beyond unbelievable. I will never order or purchase a coach item again. The wait time to get the response to my email was 7 days and went on to say no need to contact customer service your order is on its way along with a tracking number that ups say doesn't exist. Please don't order from here I should have read reviews beforehand.

Took almost a month to get no label nothing. I had to call several times customer service was very helpful and friendly. Just got my bag today ordered on 9/29 today's date 10 /18. I have 2 other coach bags from from the couch store from years ago and the quality is awesome 500 a piece from the outlet something you could get at Target I do like it and will keep it I paid 175.00 said it's worth 428.00 I don't think so I wish it was made in the states but it was made in the Philippines and Couch is a US company so ppl you get what you pay for I got the Everly Drawstring bag in Jade green.

Absolute fake bags. I received saddle bag yesterday. Used it for like one hour and guess what its polish or watever paint it was. Came off. And the black saddle bag turned white wth white patches all over. I contacted customer service and they were so pathetic! They spoke to me all the time as if i have committed a mistake. They didn't send me the address where i had to return the bag.
Please don't buy from coach outlet!

My order arrived 2 days after placing my order and that's with regular shipping. I do live within a few hundred miles of where it was shipped from but still. They processed the order so quickly. The bag is adorable and of good quality and came with the tags.

Its so hard to communicate with coach outlet online and thru customer service. They're website only accepts payments from few customers not all. They don't have a supervisor to assist. Call center based. The website shows deals but issues online than when calling to place order by phone they charge the normal price. They are not consistent with their words. And its all the coach outlet same issue. Its been 11 hours and same issue still. They lie about their product and prices. False advertisements and employees lie about giving wrong information to consumers. I returned all the items i bought n got my money back. Items does not look real.

After 2 weeks and a review on their site, coach immediately created a shipping label, however 6 days later, USPS still doesn't have the order in their possession to ship. So its been 20 days and the order still hasn't even been shipped. By the way, customers are unable to cancelled once the order is placed.

Ordered 2 things one of them came the other hasn't and it's been almost a month now. The item still hasn't been processed. I've called customer service four times. The first and second time I called they say it'll be in stock in a couple days and should be shipped. Liars. Called today after calling last week and they said that something is going on in the warehouse. Tried to cancel the order, they said they can't. I'll never order from here again. I've never had issues with coach outlet up till now. Don't order anything from them during this time because all your item will do is sit in the warehouse. Whoever is working in the warehouse needs to do their job.

Ok. So I ordered a bag from them that ended up being 114.50. MOST places offer free shipping over $50, $75, or $100. This place did not. Not only did they charge me $10 for shipping that took an entire week, I also had to pay $12.46 to ship it back to them after I decided not to keep it because it didn't look as pretty in person as it did online. Mind you, they did send a return shipping label, but I don't understand why because you still have to pay to ship it back. So I'm essentially out of over $22 for absolutely NOTHING. I used to be Coach fan. Not anymore. I recommend NOT purchasing from www.coachoutlet.com unless you are absolutely SURE you will be keeping the bag!

I ordered well before the Christmas cutoff and I have still not received my bags. Customer service is terrible and of no help. When you call the numbers listed on the outlet website they do not work and emailing them is of no help either. One of my orders has been "shipped" but it hasn't moved for a week. Save your money and avoid it, its not worth it. I'd be surprised if I even got my bags or my $300.

For almost $100 a necklace you'd think they wouldn't tarnish when you wear them? This is extremely disappointing, if they're going to be this cheaply made charge a proper price for them and not $80 for a necklace that's destroyed in 3 days? Won't be ordering from here again, i'll stick to guess. Thanks.

Horrible customer service. I ordered bags online over a week ago, and there is no information available as to when I can expect them. In fact, when I look up the order it is still listed as processing even though the site claims it will be delivered within 7 days. I tried calling support and waited over an hour before I eventually hung up. Very frustrating. I will never order online from them again.

I have ordered earlier this year from Coach Outlet online and decided to order 22 Nov 2020 to beat the rush. So I thought... The bags I ordered were not on back order or had any minor issues, I just have NEVER RECEIVED THEM. I reside in Jacksonville, Florida and asked if I could just pick them up myself. The request to pick them up myself was made on 12 Dec. I needed to mail the bags out as Christmas gifts. Humph, and a bah humbug. Gift giving this year sucked. Will no longer be receiving emails from coach online moving forward. They are fibbers! I feel like I ordered from somewhere overseas and it is taking months to get to my town in Walnut Grove (Little House on the Prairie). Nope... from my understanding my order is arriving right here in the states in the outlets a few miles from me. How pathetic is that! Coach stinks!